MuseDoll Feedback (ALL)

* What did you order?
Ciel 01, normal body, smoky&shimmer faceup. I've also run a group order for them.

* When did you order?
March 21st, 2007 - Ciel
June-ish - group order

* How was the communication?
It was really great. Musedoll respond to questions really well, and are very clear about how long things will take, delays, etc.

* How easy was it to pay?
I had to send the payment separately at the time; there was no pop-up to paypal or anything, which made me a bit nervous. But it all went really smoothly.

* How long did it take to ship?
Ciel took almost exactly 3 weeks, which was faster than I was expecting because of the faceup. The group order took 2-3 weeks, but it was a big order and they had to re-stock a bit to complete it. They included a note with the order, apologizing for the delay. To my complete surprise, they also remembered my name as having ordered a Ciel, mentioned my doll by name, and included free striped socks "for your Honami", which I thought was an amazingly sweet gesture!

* Was the quality appropriate for the price, in your opinion?
Absolutely. I never once felt that I was being overcharged; I actually think Musedoll clothes in particular are a great deal, being very high-quality.

* Did the item look like the sales pictures?
Identical.

* Were you satisfied with the product?
Very much so. I'm generally a cynic and I had prepared myself to be a bit let down, but Musedoll went above and beyond my expectations.

I highly recommend them as a company!

 

http://www.denofangels.com/forums/showthread.php?t=181250

I've ordered from them twice, both times were lovely! ^^

 

* What did you order?
I ordered a Ciel F02 and a Suntanned Re-Che. Clothes, wig, face up and shoes

* When did you order?
In the beggining of december

* How was the communication?
It was wonderfull! They are just adorable, and very comprehensive. I had a problem with the payment method, but they were always kind and patient. Everything turnned out fine in the end.

* How easy was it to pay?
I had a problem because I didn't have a credit card or paypal, so the problem was with me. But as soon as I got my card everything was really fast and soft

* How long did it take to ship?
They sent everything in 2 and a half week, what I thougth was really fast, considering the make up and the fact that it was near Christmas...

* Was the quality appropriate for the price, in your opinion?
Yes, completely! Everything was just perfect!!!!

* Did the item look like the sales pictures?
Even better!

* Were you satisfied with the product?
Yes, I was very satisfied. They are a very good company to deal with. I was very lucky to make my first negotiation with them.

 

What did you order? :Le Jardin Rose 2 dress, Wig, Stockings
When did you order? : 30th March 2008
How was the communication? : The response to my problem I left on their Q&A board was answered quickly and politely
How easy was it to pay? : Very easy, I paid by CC
How long did it take to ship? : 1 day only! Shipped out on 31st March
Was the quality appropriate for the price, in your opinion? : The dress is beautifully made and worth what I paid for it and everything was well packaged, However the bonnet was missing..
Did the item look like the sales pictures? : Yes
Were you satisfied with the product? : Not entirely, the bonnet was missing from the dress set. However the wig and stockings are both lovely- the wig is very soft with a beautiful pale blonde colour.
If you weren't satisfied, how did the company solve your problem? : I left a message on the Q&A board and recieved a response quickly. The bonnet is going to be shipped out soon accourding to the reply so I will see what happens.

EDIT: Well the bonnet arrived safely this morning, I am very happy with how quickly this problem was resolved although I woukd have liked some shipping confirmation/tracking number for the bonnet.

 

WHAT DID YOU ORDER?
Musedoll Ciel F01 Full Set, Creamy White Skin, Smoky Makeup

WHEN DID YOU ORDER?
August 2008

HOW WAS THE COMMUNICATION?
They were very responsive, friendly and helpful. I felt so secure dealing with Musedoll.

HOW EASY WAS IT TO PAY?
Never have been so easy if you pay with Paypal.

HOW LONG DID IT TAKE TO SHIP?
I've been on Layaway (within 1 month) and they shipped Ciel 2 weeks after my full payment.

WAS THE QUALITY APPROPRIATE FOR THE PRICE, IN YOUR OPINION?
Absolutely. I was very satisfied about the resin quality, molds and makeup. Besides doll, they made the best quality for clothes. I've bought couple sets of Musedoll clothes before. I can say it's the best in town!!

DID THE ITEM LOOK LIKE THE SALES PICTURE?
Yes. Even better!!

WERE YOU SATISFIED WITH PRODUCT?
Very satisfied! Now I'm on Layaway for their LE Musedoll Clio.

 

What did you order?
clothes accessories boots

When did you order?
16 of November 2008

How was the communication?
very fast, polite and nice responding on questions and requests

How easy was it to pay?
I made payment by paypal and hadn't got any problems

How long did it take to ship?
my order was shipped in a few days after closing of reservation period

Was the quality appropriate for the price, in your opinion?
Yeah, I think so

Did the item look like the sales pictures?
Items are the same as on pictures

Were you satisfied with the product?
Yes, everything is wonderful. Musedoll is perfect on each step of there activity.

 

* What did you order?
Jeans, necklace and a belt.

* When did you order?
26th december

* Did you order directly from the company, or through a distributor or dealer?
directly

* How was the communication?
Wonderful, Musedoll is really sweet.
They asked me how the Musedolls where i had bought.
[i bought them for other people i know that don't have paypal]
And they always include gifts for them.

* How easy was it to pay?
Super easy. Tho they don't directly send you to paypal pay service when you complete payment with Paypal like some other companies do.

* How long did it take to ship?
no clue. One moment i was placing the order..
the other moment i was holding the box XBBB .. i think they have found the secret to teleporting.

* Was the quality appropriate for the price, in your opinion?
Yes great. Pity my boys ass is to fat for the jeans.
But the belt is stunning and the necklace is my new fave item for him.

* Did the item look like the sales pictures?
Yes, tho the jeans looked a bit..bigger. But yeah..i do have a fat ass souldoll men.

* Were you satisfied with the product?
Yes sure am.

* If you weren't satisfied, how did the company solve your problem?
/

* Would you order from this company again?
Yes ;3;

* Would you buy this company's products second-hand?
Probably yes,
but don't think people would sell things from them very fast.

Note about shipping:
Muse doll has a special shipping option called S-EMS [small ems] its a cheaper option for clothing.
Which is super.. super nice..cheap..and super fast ;333;

 

* What did you order?
Lollipop outfit, corsage belt and the sparkly pink shoes.
* When did you order?
March 30.
* Did you order directly from the company, or through a distributor or dealer?
Directly.
* How was the communication?
N/A
* How easy was it to pay?
Very easy - paypal.
* How long did it take to ship?
It shipped on the 16th, so...17 days. Only took 2 days to get here.
* Was the quality appropriate for the price, in your opinion?
Yes, gorgeous details.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Very. They even sent a hand-written thank you note.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes.
* Would you buy this company's products second-hand?
Yes.

 

What did you order?
Re-che with faceup

When did you order?
26th March

Did you order directly from the company, or through a distributor or dealer?
Directly from the company

How was the communication?
Communication was brilliant and responses on the Q&A extremely fast and polite, they're wonderful to deal with.

How easy was it to pay?
Very, just a simple paypal transaction

How long did it take to ship?
approx 3 weeks, 2 weeks less than the estimated time.

Was the quality appropriate for the price, in your opinion?
Very much so.

Did the item look like the sales pictures?
Yes

Were you satisfied with the product?
He arrived with his little finger broken off in shipping but besides that I'm extremely satisfied.

If you weren't satisfied, how did the company solve your problem?
They've offered to replace the hand for free and only charged me half the shipping cost to have it sent. They where extremely apologetic even though it wasn't their mistake. Again, they where a delight to deal with.

Would you order from this company again?
Definitely.

Would you buy this company's products second-hand?
Yes

 

* What did you order?
A dress set and a winter coat set.

* When did you order?
Last week.

* Did you order directly from the company, or through a distributor or dealer?
Direct.

* How was the communication?
Perfect.

* How easy was it to pay?
I chose credit card. As simple as making an order in the UK (my home). Just added my card number and clicked pay. Received confirmation immediately via email.

* How long did it take to ship?
About 4-5 days.

* Was the quality appropriate for the price, in your opinion?
Utterly exquisite. The best, in my opinion.

* Did the item look like the sales pictures?
Yes, and better.

* Were you satisfied with the product?
Very.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Sure.

 

* What did you order?
Le Jardin Rose 2 outfit, feather brooch, boots

* When did you order?
June 15th

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
Wonderful.

* How easy was it to pay?
Very easy with paypal

* How long did it take to ship?
They shipped on the 18th and it arrived on the 24th

* Was the quality appropriate for the price, in your opinion?
Beautiful! Musedoll makes such lovely items!

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Oh yes! Very much ^^

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes

* Would you buy this company's products second-hand?
Most likely yes

 

* What did you order?
Petit Phai on a boy body, with face-up: S01

* When did you order?
2009-05-30

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company

* How was the communication?
Great ^^

* How easy was it to pay?
Very easy with paypal

* How long did it take to ship?
27 days, including weekends (2009-06-25), arrived 2009-06-29

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Absolutely

* Were you satisfied with the product?
Very much!

* If you weren't satisfied, how did the company solve your problem?
-

* Would you order from this company again?
Yes

* Would you buy this company's products second-hand?
Yes

 

* What did you order?
F03 Ciel w/ special makeup, F01 Ciel head, 4 dress sets, two skirts, two wigs, and some other things (it was a huge order)

* When did you order?
8/26 (I also posted on their Q&A board to add stuff to my order about a week later)

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company

* How was the communication?
Excellent

* How easy was it to pay?
Easy, just read the posted instructions on their site

* How long did it take to ship?
One month

* Was the quality appropriate for the price, in your opinion?
YES!!!! The quality is just amazing! Sooooo detailed; several of the outfits I ordered had extra little detailed components that (like a necklace or hair clip) that I didn't expect to come with the outfit. It was SO fun opening up the boxes with the outfits. Even the boxes and packaging were super high quality and detailed.

* Did the item look like the sales pictures?
Better.

* Were you satisfied with the product?
Very. I ordered a ton of stuff and was satisfied with all of it! They even gave me a little belt set that went with one of the outfits I bought. It was something that you would have typically had to order separately, but they gave it to me free because I made such a ginormous order! Yay!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely. I'm already planning my next order.

* Would you buy this company's products second-hand?
Of course.

 

* What did you order?
Re-an head (no makeup), pants and a belt

* When did you order?
September 27

* Did you order directly from the company, or through a distributor or dealer?
Directly through the company.

* How was the communication?
Great!

* How easy was it to pay?
Extremely easy.

* How long did it take to ship?
1 day! It shipped on the 28th

* Was the quality appropriate for the price, in your opinion?
Quality is amazing, well worth the price.

* Did the item look like the sales pictures?
Better!

* Were you satisfied with the product?
I'm very happy with everything.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Definitely!

* Would you buy this company's products second-hand?
If the condition was good, I would certainly consider it! :3

 

* What did you order?

Rose-pink blank ReChe and a blonde wig

* When did you order?

10th September

* Did you order directly from the company, or through a distributor or dealer?
Directly from Musedoll

* How was the communication?
Excellent on the Q&A board but my hotmail e-mail wasn't able to receive notifications.

* How easy was it to pay?

very easy, just via paypal.

* How long did it take to ship?

13 days, it was shipped on the 23rd and arrived on the 28th September.

* Was the quality appropriate for the price, in your opinion?
Definately! Gorgeous finish and very beautiful product. Excellent presentable and packaging.

* Did the item look like the sales pictures?

Yes, but it looked even better than the sales pictures.

* Were you satisfied with the product?

very. The only thing is the hands lack articulation but that's nothing to do with the company, just a little modding can fix it.


* Would you order from this company again?

definately! considering some clothes and a Musedoll Ciel 01 for my brother.

* Would you buy this company's products second-hand?

definately provided the condition was good.

 

* What did you order? Clothing
* When did you order? Early December
* Did you order directly from the company, or through a distributor or dealer? Directly
* How was the communication? Fantastic
* How easy was it to pay? Very easy
* How long did it take to ship? Just a few days
* Was the quality appropriate for the price, in your opinion? Yes Absolutly
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Certainly!
* If you weren't satisfied, how did the company solve your problem? NA
* Would you order from this company again? In a heart beat
* Would you buy this company's products second-hand? Already have on a few occasions.

 

* What did you order?
* When did you order?
* How was the communication?
* How easy was it to pay?
* How long did it take to ship?
* Was the quality appropriate for the price, in your opinion?
* Did the item look like the sales pictures?
* Were you satisfied with the product?
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again?
* Would you buy this company's products second-hand?

PLEASE STICK TO THE FACTS!

 

* What did you order?
A dress from the Petite collection and stockings
* When did you order?
18.01.2010
* How was the communication?
Wonderful ^_^ I accidentally sent payment without writing who it was from or what for, so I wrote an e-mail with that information. Got an almost prompt reply (considering the time difference) and was updated on all stages of the order. I also got a very sweet letter from them together with the order ^_^
* How easy was it to pay?
Very easy via Paypal.
* How long did it take to ship?
2 days from the placement of the order. It arrived on the 25th
* Was the quality appropriate for the price, in your opinion?
It was waaaaay above my expectations.
* Did the item look like the sales pictures?
It looked even better.
* Were you satisfied with the product?
Very satisfied indeed. They also put a small present with the clothes.
* If you weren't satisfied, how did the company solve your problem?
N/a
* Would you order from this company again?
Definitely yes. Especially if they make more clothes in that size.
* Would you buy this company's products second-hand?
Yes, if those are in a good state.