1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Dollstown Feedback (2010)

Mar 13, 2010

    1. * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?

      PLEASE STICK TO THE FACTS!
       
    2. * What did you order? Dollstown 15Boy Body in Paleskin

      * When did you order? February 15, 2010

      * How was the communication? Minimal, but clear and efficient. :)

      * How easy was it to pay? They confirmed the order in 24 hours, and confirmed payment the next day after giving me their paypal address.

      * How long did it take to ship? The quote given on the site was 1 - 2 weeks, and it was just a day or so above the 2 week mark in the end (it shipped around March 8th, and I received the body on March 11).

      * Was the quality appropriate for the price, in your opinion? Totally appropriate; the body probably cost me more than it did for one of my full dolls, but the craftsmanship and resin quality speak for themselves *__*

      * Did the item look like the sales pictures? Yup!

      * Were you satisfied with the product? Extremely.

      * If you weren't satisfied, how did the company solve your problem? N/A, but while stalking the order boards waiting for a tracking number, I got the impression that they're very patient and responsive to people's questions based on the number of new posts showing up all the time.

      * Would you order from this company again? Definitely, if I could find the money somewhere :sweat

      * Would you buy this company's products second-hand? Yup, depending on the seller and the condition of the products in question of course.
       
    3. * What did you order? Dollshe Bernard with DSAM 35 body in freshskin
      * When did you order? april 8th 2010
      * How was the communication? Pretty quick, I would post on the board and in a day or two someone would respond to me
      * How easy was it to pay? Fairly easy after posting my order on their boards in a day they told me where to send my paypal payment
      * How long did it take to ship? about 5 weeks
      * Was the quality appropriate for the price, in your opinion? I would say so...he was pretty expensive but his resin is very nice and I'd say he is of quality
      * Did the item look like the sales pictures? Yes!
      * Were you satisfied with the product? VERY satisfied! I love how posable he is
      * If you weren't satisfied, how did the company solve your problem?N/A
      * Would you order from this company again? I'd say so they may be expensive but the price is worth it for such a nice doll
      * Would you buy this company's products second-hand? Most defiantly as long as the doll isn't badly damaged
       
    4. * What did you order? 15boy body in Oriental Skin, plus one pair of Elf body feet in Fresh Skin.
      * When did you order? April 15th
      * How was the communication? Very good, they replied quickly to all messages I left.
      * How easy was it to pay? Easy, using Paypal.
      * How long did it take to ship? A little over one month, on May 18th. (Which is longer than their quoted shipping time of 1~2 weeks)
      * Was the quality appropriate for the price, in your opinion? I think so, yes. This body is amazing!
      * Did the item look like the sales pictures? Exactly.
      * Were you satisfied with the product? Very much so! I have handled one of these bodies before, and the one I got was even higher quality. I'm extremely happy with it.
      * If you weren't satisfied, how did the company solve your problem? I was a bit unhappy with the wait time, only because they claim two weeks. But after it hit one month and I asked for an update, they shipped it right away.
      * Would you order from this company again? Yes, though I will take their shipping quotes with a grain of salt. ;D
      * Would you buy this company's products second-hand? Yes.
       
    5. * What did you order?
      15 Boy body in Oriental skin
      * When did you order?
      14th April
      * How was the communication?
      Good - replied under 24 hours.
      * How easy was it to pay?
      Quite easy. Dollstown uses an orderboard system rather than checkout system... so once your order is confirmed on the forum you pay however. I paid with PayPal.
      * How long did it take to ship?
      Was told it would be 1-2 weeks. It shipped a few days after 14 working days (with an apology!) I thought it was reasonable.
      * Was the quality appropriate for the price, in your opinion?
      This was a very expensive body. It's lighter than any other doll I've handled in the same size-range (I think I prefer this, haha!) It is a beautiful sculpt, and is very nicely engineered, producing some very natural, beautiful poses. However, the body does not sit properly without some fiddling, which some may find bothersome and excessive. I did notice that some parts of the resin were a very different texture to each other... the forearms are exceptionally smooth and shiny, as are a few spots on the torso, whilst the rest of the body is more toothy. Odd! There also seems to be some bubbling in some of the creases of the palms. I don't know if that's a sculpt-thing or a casting thing... that is, I can't tell if it just needs finishing or they all come like that.
      * Did the item look like the sales pictures?
      Very much so.
      * Were you satisfied with the product?
      It was pretty much what I expected ^_^
      * If you weren't satisfied, how did the company solve your problem?
      N/A, though I suspect had I a problem it would have been sorted out very quickly. The orderboard and correspondence was very polite and friendly.
      * Would you order from this company again?
      I would think about it... it's really the top-end of my budget for a body ^^;
      * Would you buy this company's products second-hand?
      If it was perhaps a bit cheaper than ordering straight from Dollstown, yes... though from what I've seen on the 2nd hand market this isn't usually the case, haha.
       
    6. * What did you order? Seola 7 with 7 year body
      * When did you order? 24th July 2010
      * How was the communication? Fabulous
      * How easy was it to pay? Easy, paypal
      * How long did it take to ship? Exactly when I was told... 2 weeks. Package was in Australia the next day.
      * Was the quality appropriate for the price, in your opinion? Oh yes.
      * Did the item look like the sales pictures? Yes!
      * Were you satisfied with the product? Very
      * If you weren't satisfied, how did the company solve your problem? n/a
      * Would you order from this company again? Already have.
      * Would you buy this company's products second-hand? Yes.
       
    7. * What did you order? Bandi with 15 year body
      * When did you order? 4th August 2010
      * How was the communication? Fabulous
      * How easy was it to pay? Easy, paypal
      * How long did it take to ship? Exactly when I was told... 2 weeks. Package was in Australia the next day.
      * Was the quality appropriate for the price, in your opinion? Oh yes.
      * Did the item look like the sales pictures? Yes!
      * Were you satisfied with the product? Very
      * If you weren't satisfied, how did the company solve your problem? n/a
      * Would you order from this company again? Already have.
      * Would you buy this company's products second-hand? Yes. ​
       
    8. * What did you order?
      An elf body in freshskin.
      * When did you order?
      August 16
      * How was the communication?
      Clear, quick and efficient! Without a doubt the least stressful experience I have ever had ordering from a company.
      * How easy was it to pay?
      Easy, with paypal.
      * How long did it take to ship?
      Exactly 2 weeks after I paid; August 31. She arrived September 2.
      * Was the quality appropriate for the price, in your opinion?
      Absolutely! Her seams are pretty good, and the resin is absolutely wonderful! They did a awesome job packing her, as well.
      * Did the item look like the sales pictures?
      Yes.
      * Were you satisfied with the product?
      Completely! And i'd like to add that Dollstown is lovely for sending me wig velcro and eye putty even though I just ordered a headless body :sweat.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Definitely.
      * Would you buy this company's products second-hand?
      Yes.
       
    9. * What did you order? Three heads: Seola 13, Arin and Lucille
      * When did you order? 18th August 2010
      * How was the communication? Fabulous
      * How easy was it to pay? Easy, paypal
      * How long did it take to ship? Almost 2 weeks. Package was in Australia the next day.
      * Was the quality appropriate for the price, in your opinion? Oh yes.
      * Did the item look like the sales pictures? Yes!
      * Were you satisfied with the product? Very
      * If you weren't satisfied, how did the company solve your problem? n/a
      * Would you order from this company again? Already have.
      * Would you buy this company's products second-hand? Yes. ​
       
    10. * What did you order? 13year girl body
      * When did you order? 3rd Srptember 2010
      * How was the communication? Fabulous
      * How easy was it to pay? Easy, paypal
      * How long did it take to ship? Exactly when I was told... 2 weeks. Package was in Australia the next day.
      * Was the quality appropriate for the price, in your opinion? Oh yes, its beautiful.
      * Did the item look like the sales pictures? Yes!
      * Were you satisfied with the product? Very
      * If you weren't satisfied, how did the company solve your problem? n/a
      * Would you order from this company again? Plan to.
      * Would you buy this company's products second-hand? Yes. ​
       
    11. * What did you order? elf body
      * When did you order? 26th Srptember 2010
      * How was the communication? Fabulous
      * How easy was it to pay? Easy, paypal
      * How long did it take to ship? Just short of 2 weeks. Package was in Australia the next day.
      * Was the quality appropriate for the price, in your opinion? Oh yes, its beautiful.
      * Did the item look like the sales pictures? Yes!
      * Were you satisfied with the product? Very
      * If you weren't satisfied, how did the company solve your problem? n/a
      * Would you order from this company again? Plan to.
      * Would you buy this company's products second-hand? Yes.
       
    12. * What did you order?
      Seola7 head and Elf Body hands

      * When did you order?
      8 October 2010

      * How was the communication?
      Excellent - quick and clear

      * How easy was it to pay?
      Paypal, no probs

      * How long did it take to ship?
      11 days

      * Was the quality appropriate for the price, in your opinion?
      For sure!

      * Did the item look like the sales pictures?
      Yes :)

      * Were you satisfied with the product?
      Yes, she is lovely.

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      I plan to!

      * Would you buy this company's products second-hand?
      I have and I would again.
       
    13. * What did you order?
      Seola7 head in Freshskin

      * When did you order?
      November 6, 2010

      * How was the communication?
      Excellent. I ordered via email and responses very extremely fast.

      * How easy was it to pay?
      Quite easy. I paid via paypal.

      * How long did it take to ship?
      The head was shipped on November 11th, so it was much quicker than expected.

      * Was the quality appropriate for the price, in your opinion?
      Absolutely.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      Extremely.

      * If you weren't satisfied, how did the company solve your problem?
      N/a

      * Would you order from this company again?
      Definitely.

      * Would you buy this company's products second-hand?,
      Yes.
       
    14. I have ordered 2 items from Dollstown this year, a 15yr paleskin body a few months ago and a paleskin Lucille head a fortnight ago. Both times they were really fast and efficient and a pleasure to deal with. Their order board seems a bit strange at first but they are a really professional and friendly company. Will definitely shop withy them again :)
       
    15. * What did you order?
      A girl 18 yr old body in Oriental skin

      * When did you order?
      May 16th 2014

      * How was the communication?
      They replied to my email super fast, it was really wonderful.

      * How easy was it to pay?
      Super easy, PayPal is wonderful!

      * How long did it take to ship?
      It shipped on June 4th. I know some people said their in stock items will ship within two weeks (I think it may say that on their product page as well) but since the head that the body belongs to isn't shipped yet I wasn't in a big rush. I just sent one email inquiring about my order and then I got email with the shipping info!

      * Was the quality appropriate for the price, in your opinion?
      Yes, well worth the money.

      * Did the item look like the sales pictures?
      Yes, it looks better in real life.

      * Were you satisfied with the product?
      Yes, no issues at all.

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      Most definitely!

      * Would you buy this company's products second-hand?
      Definitely.