1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
    Dismiss Notice
  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
    Dismiss Notice
Severe ongoing issues and concerns with Dollshe Dollshe Ban

Cool Cat feedback (2010)

Mar 13, 2010

Page 1 of 2
    1. * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?

      PLEASE STICK TO THE FACTS!
      ​
       
      #1 disco biscuit, Mar 13, 2010
    2. * What did you order? A 8-9 inch wig
      * When did you order? 4th March
      * How easy was it to pay? I bought it through their ebay shop so very easy.
      * How long did it take to ship? 1 day
      * Was the quality appropriate for the price, in your opinion? Excellent!
      * Did the item look like the sales pictures? Yes, there were multiple pictures and they showed the products really well which is always a bonus.
      * Were you satisfied with the product? Completely!
      * Would you order from this company again? For sure.
      * Would you buy this company's products second-hand? Yes.

      This is one of the nicest wigs I've handled even though it was only $17.90, it's super silky kankalon with 2 different shades of blond which makes it looks really natural. It came in a free gift of wig grip tape, too! Elasticated wig cap and plenty of hair coverage, no worries about the wig cap accidentally showing through. I want one in my size!
      ​
       
      #2 disco biscuit, Mar 13, 2010
    3. OOps forgot to do this
      Bought a wig and elastic in February
      * What did you order? a wig and restringing elastic
      * When did you order? February* How was the communication? fine 2 emails
      * How easy was it to pay? paypal
      * How long did it take to ship? 2 weeks
      * Was the quality appropriate for the price, in your opinion? yes
      * Did the item look like the sales pictures? yes
      * Were you satisfied with the product? yes
      * If you weren't satisfied, how did the company solve your problem? n/a
      * Would you order from this company again? yes
      * Would you buy this company's products second-hand? yes
       
      #3 cicidia, Mar 26, 2010
    4. * What did you order? Two wigs

      * When did you order? Mid January

      * How was the communication? IVery good, they answer very fast usually.

      * How easy was it to pay? Very easy by paypal

      * How long did it take to ship? Really not too long, just a couple days after.

      * Was the quality appropriate for the price, in your opinion? Yes.

      * Did the item look like the sales pictures? Yes.

      * Were you satisfied with the product? Yes.

      * If you weren't satisfied, how did the company solve your problem? n/a

      * Would you order from this company again? Yes

      * Would you buy this company's products second-hand? I migh
       
      #4 tehbunnehfoofoo, Mar 29, 2010
    5. * What did you order? silicon discs variety pack
      * When did you order? late May
      * How was the communication? no problems
      * How easy was it to pay? very easy (bought in eBay store & used PayPal)
      * How long did it take to ship? arrived in about a week
      * Was the quality appropriate for the price, in your opinion? yes
      * Did the item look like the sales pictures? yes
      * Were you satisfied with the product? yes
      * Would you order from this company again? yes
      * Would you buy this company's products second-hand? yes
       
      #5 ImmortalDarknyss, Jun 15, 2010
    6. * What did you order?
      An SD ruffle shirt + wig comb

      * When did you order?
      Beginning of June

      * How was the communication?
      Fantastic as always. Prompt.

      * How easy was it to pay?
      Very easy. I ordered through their ebay store.

      * How long did it take to ship?
      It was fast. I got it about a week and a half after I ordered.

      * Was the quality appropriate for the price, in your opinion?
      Yes.

      * Did the item look like the sales pictures?
      Yes, it certainly did.

      * Were you satisfied with the product?
      Absolutely.

      * If you weren't satisfied, how did the company solve your problem?
      I will note that Coolcat sent me the wrong shirt initially but were very quick to correct their mistake allowing me to keep the wrong shirt and still sending me the one I ordered.

      * Would you order from this company again?
      Yes, of course. I've found both transactions I've had with them so far have been very good.

      * Would you buy this company's products second-hand?
      No. I prefer to buy new.
       
      #6 shirahime, Jun 22, 2010
    7. What did you order?
      Silicone caps, clothes, shoes, wigs and a doll stand
      When did you order?
      About two weeks ago
      Did you order directly from the company, or through a distributor or dealer?
      Directly from the company on their eBay shop
      How was the communication?
      Pretty quiet, I had to ask them when the items were to be shipped, but they reply straight away.
      How easy was it to pay?
      Too easy
      How long did it take to ship?
      About two weeks
      Was the quality appropriate for the price, in your opinion?
      Yes. They even gave me some gifts which I thought was very sweet of them.
      Did the item look like the sales pictures?
      Yes.
      Were you satisfied with the product?
      Yes
      Would you order from this company again?
      Yes
      Would you buy this company's products second-hand?
      Depends on condition
       
      #7 Mechakal, Sep 5, 2010
    8. What did you order? A black long wig, needle scintered files, eye putty, two long plain coloured stockings and over-the-knee checkered stockings.
      When did you order? July.
      How was the communication? Standard for ebay - informed when shipped, etc.
      How long did it take to ship? To arrive from ordering, about two weeks.
      Was the quality appropriate for the price, in your opinion? Definitely - better than hoped for.
      Did the item look like the sales pictures? Yes.
      Were you satisfied with the product? Yes.
      Would you order from this company again? Have already done so :)
      Would you buy this company's products second-hand? Yes, definitely.
       
      #8 wyvern, Sep 5, 2010
    9. * What did you order? 2 wigs, 3 eyes, 2 clothes, 1 pants, 1 face mask, 1 silicon sheath
      * When did you order? 18th April 2010
      * How was the communication? fast and effective!
      * How easy was it to pay? as easy as paypal
      * How long did it take to ship? only a few days, i received my items on the 24th April 2010!
      * Was the quality appropriate for the price, in your opinion? Yes, but I wish they sell it cheaper
      * Did the item look like the sales pictures? Exactly the same
      * Were you satisfied with the product? Yes!!
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Yes, of course! They even send me some free items!
      * Would you buy this company's products second-hand? If the products are still in excellent conditions, why not? :)
       
      #9 vivian911030, Sep 6, 2010
    10. What did you order?
      2 SD13 Shirts, 11 silicon discs packs, 1 Pullip Chips
      When did you order?
      12th July 2010
      How was the communication?
      good
      How easy was it to pay?
      easy thanks to paypal
      How long did it take to ship?
      I got it on 24th July 2010 (very fast)
      Was the quality appropriate for the price, in your opinion?
      yes
      Did the item look like the sales pictures?
      yes
      Were you satisfied with the product?
      Well, I ordered 4 MSD silicon discs packs and 6 SD silicon discs packs but only got 1 pack of each one.
      If you weren't satisfied, how did the company solve your problem?
      They send the missing packs and also 1 MSD & 1 SD pack extra.
      Would you order from this company again?
      yes
      Would you buy this company's products second-hand?
      n/a
       
      #10 Saiyaku, Sep 12, 2010
    11. * What did you order?
      4 bodysuits, bikini and a skirt

      * When did you order?
      September 2010

      * How was the communication?
      Outstanding all the way. I forgot to add my skirt to the online shopping cart and they were kind enough to edit my order. I received shipping updates and everything. Constant communication.

      * How easy was it to pay?
      Super easy. I ordered from their website, did the checkout and selected Paypal. I received a message the next day with two shipping choices and the Paypal address. Easy as could be.

      * How long did it take to ship?
      Very fast! My order was shipped regular registered airmail and it arrived only a day after another company's EMS (which was 8 times the cost!).

      * Was the quality appropriate for the price, in your opinion?
      Yes! Even more so. I have never seen such high-quality products.

      * Did the item look like the sales pictures?
      Yes, even better.

      * Were you satisfied with the product?
      Absolutely, positively.

      * If you weren't satisfied, how did the company solve your problem?
      No problems!

      * Would you order from this company again?
      Yes, and I will...soon!

      * Would you buy this company's products second-hand?
      Yes, but I prefer to buy new.
       
      #11 Misheru, Oct 2, 2010
    12. * What did you order? 6 pairs of socks. I also received a free pair!
      * When did you order? Oct. 7th
      * How was the communication? Pretty good. They replied quickly, but did struggle a bit understanding English.
      * How easy was it to pay? Very easy by paypal
      * How long did it take to ship? 3 days
      * Was the quality appropriate for the price, in your opinion? Yes.
      * Did the item look like the sales pictures? Yes.
      * Were you satisfied with the product? Yes.
      * If you weren't satisfied, how did the company solve your problem? n/a
      * Would you order from this company again? This is my second order. This time I used their website. Last time, I used their ebay.
      * Would you buy this company's products second-hand? Yes, but with prices this good, I'd rather order new.
       
      #12 Crimsoncat, Oct 19, 2010
    13. What did you order?
      Magic Clean Erasers, 4 Soft silicone sheaths (SD & MSD)
      When did you order?
      9th October 2010
      How was the communication?
      Good.
      How easy was it to pay?
      Easy thanks to paypal.
      How long did it take to ship?
      I got it on 22nd October 2010 (fast). ^-^
      Was the quality appropriate for the price, in your opinion?
      Yes.
      Did the item look like the sales pictures?
      Yes.
      Were you satisfied with the product?
      Yes.
      If you weren't satisfied, how did the company solve your problem?
      n/a
      Would you order from this company again?
      Yes.
      Would you buy this company's products second-hand?
      n/a
       
      #13 Saiyaku, Oct 23, 2010
    14. * What did you order? Doll Elastic
      * When did you order? September 2010
      * How was the communication? Good, got a thank you and confirmation.
      * How easy was it to pay? Paypal, easy.
      * How long did it take to ship? To my surprise, much shorter than their advertised time. Maybe 8-9 days versus the 14-21 they give.
      * Was the quality appropriate for the price, in your opinion? Yes.
      * Did the item look like the sales pictures? Yes.
      * Were you satisfied with the product? Yes.
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Yes.
      * Would you buy this company's products second-hand? N/A
       
      #14 elliedra, Nov 15, 2010
    15. * What did you order?

      Doll stands and S-hooks.

      * When did you order?

      12/6/10

      * How was the communication?

      Excellent. My question was answered and I got a confirmation and tracking number.

      * How easy was it to pay?

      Very easy through Paypal.

      * How long did it take to ship?

      Within two business days.

      * Was the quality appropriate for the price, in your opinion?

      More than appropriate. Cool Cat stands are very well made.

      * Did the item look like the sales pictures?

      Yes.

      * Were you satisfied with the product?

      Very satisfied.

      * If you weren't satisfied, how did the company solve your problem?

      N/A

      * Would you order from this company again?

      I'm a repeat customer.

      * Would you buy this company's products second-hand?

      Yes.
       
      #15 Alewife, Dec 18, 2010
    16. * What did you order?
      Clothes, a wig, hair wefts, s-hooks
      * When did you order?
      01/29/11
      * How was the communication?
      Very easy. :)
      * How easy was it to pay?
      Pretty easy.
      * How long did it take to ship?
      A while because of the Lunar New Year, but that was expected.
      * Was the quality appropriate for the price, in your opinion?
      yes, the prices were good.
      * Did the item look like the sales pictures?
      Yes, perhaps better
      * Were you satisfied with the product?
      Yes
      * If you weren't satisfied, how did the company solve your problem?
      n/a
      * Would you order from this company again?
      Definitely.
      * Would you buy this company's products second-hand?
      Sure.
       
      #16 phoenix_kaji, Feb 8, 2011
    17. I said I would buy from CoolCat again and I did! All feedback remains the same, except that I am even more impressed.

      I bought a wig, 4 bodysuits, numerous sets of stockings, panties, skirts, swimsuit, wig caps and a DD neck piece.

      Again, communication was excellent, shipping was quick and VERY inexpensive. Quality is BEYOND outstanding. The wig is the best one I have ever seen for a doll. I wish it would fit me! :D

      Anyway, buy from CC. I will again and again. No one is better for these products, IMHO.

      ~M

       
      #17 Misheru, Feb 21, 2011
    18. * What did you order? Silicone wig cap
      * When did you order? Feb 17, 2011
      * How was the communication? Great.
      * How easy was it to pay? Yup. Paid with PayPal
      * How long did it take to ship? Received Feb 28.
      * Was the quality appropriate for the price, in your opinion? Yep!
      * Did the item look like the sales pictures? Yes, and it fit great.
      * Were you satisfied with the product? Looooove it.
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Of course
      * Would you buy this company's products second-hand? I don't see why not.
       
      #18 Kuharai, Mar 1, 2011
    19. * What did you order?
      2 lengths of elastic, 1 face guard, 1 pair of white socks
      * When did you order?
      February 14, 2011
      * How was the communication?
      Great and fast
      * How easy was it to pay?
      Paypal so super easy
      * How long did it take to ship?
      Received parcel notice on Friday, March 4, 2011. Picked up on Sunday, March 6, 2011
      * Was the quality appropriate for the price, in your opinion?
      Wonderful value. I'm glad I can buy necessities all from one buyer.
      * Did the item look like the sales pictures?
      Yep
      * Were you satisfied with the product?
      Definitely
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Of course!
      * Would you buy this company's products second-hand?
      Sure
       
      #19 originalcyn, Mar 7, 2011
    20. * What did you order?
      3 packs of silicone disks, a pair of net stockings, and a pair of underwear
      * When did you order?
      April 4, 2011
      * How was the communication?
      Very good~
      * How easy was it to pay?
      Easy, through Paypal~
      * How long did it take to ship?
      Shipped within a day of being paid for, via air mail. Package made it here on the 20th of April, so a little over two weeks~
      * Was the quality appropriate for the price, in your opinion?
      Yes, everything was very good quality for the price.
      * Did the item look like the sales pictures?
      Yes~
      * Were you satisfied with the product?
      Yes~
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      I definitly would~
      * Would you buy this company's products second-hand?
      I wouldn't really need to, since the prices for buying directly are good.
      ​
       
      #20 EvilChibiNic, Apr 22, 2011
Page 1 of 2