1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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Rosen Lied Feedback (ALL)

Sep 20, 2007

    1. Rosen Lied
      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?

      PLEASE STICK TO THE FACTS!




      (above section added by Moderators)

      ----

      I had an excellent first experience with Rosen Lied and so want to share that with DoA.

      Here's their website: http://www.rosenlied.com/

      ------------

      My Rating: 100% (A+)

      * What did you order? Tuesday's Child Princess Princess B/W Outfit and Black Mary Jane Shoes
      * When did you order? August 30th, 2007
      * How was the communication? Excellent. I placed in a post to their Q/A about tracking (as it seemed omitted in their email of shipment confirmation) on Sept 1st and they replied the same day.
      * How easy was it to pay? Extremely easy. They accept all major credit cards. I use Firefox and it was accepted and confirmed quickly.
      * How long did it take to ship? They shipped 2 days from ordering. It arrived 4 days later. Quite fast!
      * Was the quality appropriate for the price, in your opinion? Yes.
      * Did the item look like the sales pictures? Yes.
      * Were you satisfied with the product? Quite satisfied.
       
      #1 Nightmoon, Sep 20, 2007
    2. I also got an A+++ experience with them. I'm from Spain and the item arrived faster than I tought!
       
      #2 msj, Sep 24, 2007
    3. Feedback for Rosen Lied 2010.


      * What did you order?
      * When did you order?
      * Did you order directly from the company, or through a distributor or dealer?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?
       
      #3 Ashemanu, Mar 26, 2010
    4. * What did you order?
      A basic Tuesday Child Noah without face up, a wig, eyelashes and an outfit

      * When did you order?
      March 15th

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company

      * How was the communication?
      Perfect, questions are usually answered within 24 hours

      * How easy was it to pay?
      Very easy with paypal

      * How long did it take to ship?
      I ordered her on March 15th, she was shipped March 23rd and arrived March 26th

      * Was the quality appropriate for the price, in your opinion?
      Yes, absolutely

      * Did the item look like the sales pictures?
      Yes, 100%

      * Were you satisfied with the product?
      Absolutely

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      Yes

      * Would you buy this company's products second-hand?
      Yes, if the price is reasonable
       
      #4 Ashemanu, Mar 26, 2010
    5. Rosen lied feedback (2010)

      Please leave feedback in the following format so as to best inform everyone of how your transaction went with the company. Be as specific as you like, and additional comments are always encouraged.
      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand ​
       
      #5 bluega, May 13, 2010
    6. * What did you order? Basic aura girl ,12 mm eyes, blue dress and a limited outfitt.
      * When did you order?15 april, (Payed the 16 th)
      * How was the communication?Very good. They answered questions quick and where always very polite. They also had no problems combining my orders.
      * How easy was it to pay?Very easy. I used both paypal and creditcard.
      * How long did it take to ship?15 buisness days.
      * Was the quality appropriate for the price, in your opinion?Absolutely. High quality for everything.
      * Did the item look like the sales pictures? Yes.
      * Were you satisfied with the product?Absolutely.
      * If you weren't satisfied, how did the company solve your problem?
      -
      * Would you order from this company again? Yes I have planned to.
      * Would you buy this company's products second-hand?: Yes if they where in good condition.
       
      #6 bluega, May 13, 2010
    7. * What did you order?
      Basic Beige and lots of outfits and shoes
      * When did you order?
      Beige was in july 2009 and then the whole year through for outfits till now (-:
      * How was the communication?
      Perfect!
      * How easy was it to pay?
      Very easy!
      * How long did it take to ship?
      Around 6 weeks for basic Beige, all other items faster.
      * Was the quality appropriate for the price, in your opinion?
      It sure is! I think RL is the Rolls Roys for outfits (-:
      * Did the item look like the sales pictures?
      Yes.
      * Were you satisfied with the product?
      Always!
      * If you weren't satisfied, how did the company solve your problem?
      I had no problems with them sofar (-:
      * Would you order from this company again?
      I sure will!
      * Would you buy this company's products second-hand
      I prefer totally new, so I always buy directly from them.
       
      #7 Marion65, May 13, 2010
    8. * What did you order?
      I placed two orders with RL about two/three weeks apart, for several different outfits and some shoes.
      * When did you order?
      on 23 June and 9 July
      * Did you order directly from the company, or through a distributor or dealer?
      directly through RL's website
      * How was the communication?
      I didn't encounter any problems, so the only communication was their notification of my order. I don't remember if they sent me a shipping notification, but everything is easy to find on their website once you've created a (free) account.
      * How easy was it to pay?
      Really easy, I used paypal
      * How long did it take to ship?
      Since I was ordering in-stock clothing items, only a day or so. I think it took about two days to arrive in the US, and an additional few to clear customs.
      * Was the quality appropriate for the price, in your opinion?
      Yes. Many times: YES
      * Did the item look like the sales pictures?
      Yes they did.
      * Were you satisfied with the product?
      Wholeheartedly
      * If you weren't satisfied, how did the company solve your problem?
      Not applicable
      * Would you order from this company again?
      I already have and will again in the future. I mean, have you seen their dresses?! :D
      * Would you buy this company's products second-hand?
      I sure would, especially some of their limited items; unfortunately the markup can be somewhat prohibitive! (markup by secondhand sellers, that is. because their outfits are simply fab.) :(
       
      #8 shebaregina, Jul 19, 2010
    9. * What did you order?
      REG055 10mm Pure honey (glass)
      RWM-129 Bob cut (Heat resisting Fiber
      RDM-073 Blue ribbon dress
      WT-248 Short Cut (Heat resisting Fiber - Brown)
      REG242 12mm Steelblue (glass)
      RDT-172 Sailor dress ver.2 (baby blue)
      Basic Beige (Make up)
      Basic Sage (ver. girl) (Make up)
      Basic Mango (Make up)
      REG245 12mm Plum (glass) (Make up)
      Pin vice
      REG180 12mm Emerald gray (glass)
      * When did you order?
      2011-02-19 11:20
      * Did you order directly from the company, or through a distributor or dealer?
      Directly.
      * How was the communication?
      Great! they are willing to combine shipping for me without a problem. Very nice.
      * How easy was it to pay?
      Paypal. easy
      * How long did it take to ship?
      a month waiting for basic dolls. acceptable.
      * Was the quality appropriate for the price, in your opinion?
      I love them, the only thing is I think their dolls are too light. Maybe because I am used to Volks' weight.
      * Did the item look like the sales pictures?
      Yes, the same
      * Were you satisfied with the product?
      very! except it is a little too light. i wish they have more weight
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes, for sure
      * Would you buy this company's products second-hand?
      N/A
       
      #9 at11954, Mar 30, 2011
    10. * What did you order?
      1. Tuesday Child Basic Beige (no faceup)
      2. RDTL136 Tuesday's Child Limited dress - Uyuchagongbang
      3. WT-241 Twist curl - Middle (Heat resisting Fiber - Orange blond)

      * When did you order?
      26 march 2011

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from company

      * How was the communication?
      Not applicable as I didn't need to contact them at all! They sent me the notification when my item was being shipped~

      * How easy was it to pay?
      Very easy via paypal~

      * How long did it take to ship?
      EXACTLY one month~! (*3*)

      * Was the quality appropriate for the price, in your opinion?
      Extremely worth the price! Rosen Lied has top-notch quality items!

      * Did the item look like the sales pictures?
      Yes!

      * Were you satisfied with the product?
      Yes!

      * If you weren't satisfied, how did the company solve your problem?
      - not applicable -

      * Would you order from this company again?
      DEFINITELY! I want an army of Rosen Lied dolls and the outfits are oh so pretty~!

      * Would you buy this company's products second-hand?
      Only the limited dolls and dresses~!
       
      #10 nariko_bisshi, May 4, 2011
    11. * What did you order? Basic Sage Normal Skin with faceup

      * When did you order? 5th June 2011

      * How was the communication? Prompt; they usually reply within 24 hours

      * How easy was it to pay? Paid by Paypal and it was a breeze~

      * How long did it take to ship? Around a month. They sent him out on Jul 7

      * Was the quality appropriate for the price, in your opinion? Yes! He pose quite well and the faceup was awesome! Everything he came with was lovely, down to the box and certificate of authenticity!

      * Did the item look like the sales pictures? Yes, he is much lovelier than the company's photos showed but the wig and outfit were a tad lighter in color.

      * Were you satisfied with the product? Yes very much so!

      * If you weren't satisfied, how did the company solve your problem? nil

      * Would you order from this company again? Yes, definitely

      * Would you buy this company's products second-hand? Yes. I'd prefer to buy directly from them but in case of limited/out of stocks items, I'd consider buying second hand.
       
      #11 Galileo, Jul 13, 2011
    12. * What did you order?
      ST-023 brown ankle boots
      RDT-182 cutie overalls (black)

      * When did you order?
      Sept. 14, 2012

      * Did you order directly from the company, or through a distributor or a dealer?
      Directly from the company.

      * How was the communication?
      I left a message at the help desk to let them know I'd sent my payment, and got a prompt, friendly response. I also got an order confirmation and shipping notice via email.

      * How easy was it to pay?
      Pretty easy via paypal. There's no checkout button on the order sheet, so I went to the site myself and sent payment with my order number in the title. Found their paypal address in the FAQ section, under 'payment methods.'

      * How long did it take to ship?
      I ordered in-stock items, so my package shipped in 2 days.

      * Was the quality appropriate for the price, in your opinion?
      Absolutely. I'm really impressed with the quality of Rosen Lied's clothes and shoes.

      * Did the item look like the sales pictures?
      Yes. They're even better in person.

      * Were you satisfied with the product?
      Yes, very much so.

      * If you weren't satisfied, how did the company solve your problem?
      --

      * Would you order from this company again?
      Yes, definitely!

      * Would you buy this company's products second-hand
      Yes, depending on condition.
       
      #12 cylphiel, Sep 21, 2012
    13. * What did you order?
      ST-017 brown mary janes
      REG361 12mm paradise blue glass eyes
      REG393 12mm turquoise blue glass eyes

      * When did you order?
      Jan. 24, 2013

      * Did you order directly from the company, or through a distributor or a dealer?
      Directly from the company.

      * How was the communication?
      I left a message at the help desk to let them know I'd sent my payment, and got a prompt, friendly response. I also got an order confirmation and shipping notice via email. Looking over shipping notice emails from this and last order, neither shipping notice gave me a tracking number.

      * How easy was it to pay?
      Easy via paypal. There's no checkout button on the order sheet, so I went to paypal myself and sent payment with my order number in the title. Found their updated paypal address in the notice section, under 'Update new for January.'

      * How long did it take to ship?
      Same day as payment!

      * Was the quality appropriate for the price, in your opinion?
      Yes, the shoes and eyes are of exquisite quality.

      * Did the item look like the sales pictures?
      The shoes and paradise blue eyes were just as pictured, but the turquoise blue eyes had slightly more contrasting colors than I expected.

      * Were you satisfied with the product?
      Yes.

      * If you weren't satisfied, how did the company solve your problem?
      --

      * Would you order from this company again?
      Yes, definitely.

      * Would you buy this company's products second-hand
      Yes, depending on condition.
       
      #13 cylphiel, Feb 9, 2013