1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Severe ongoing issues and concerns with Dollshe Dollshe Ban

Captured in Glass Feedback (2010)

May 1, 2010

    1. Captured in Glass Feedback (2010)

      Please leave feedback in the following format so as to best inform everyone of how your transaction went with the company. Be as specific as you like, and additional comments are always encouraged.

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?       ​
       
      #1 disco biscuit, May 1, 2010
    2. * What did you order? 2 pair of low dome 10mm eyes
      * When did you order?       23rd March
      * How was the communication?       Great
      * How easy was it to pay?       Paypal - very easy
      * How long did it take to ship?       They arrived 28th 0f April so about 5 weeks in total, as predicted.
      * Was the quality appropriate for the price, in your opinion?       Definately, the eyes are gorgeous and well made.
      * Did the item look like the sales pictures?       The colour match was very good.
      * Were you satisfied with the product?       Very.
      * Would you order from this company again?       Certainly
      * Would you buy this company's products second-hand?       Yes
       
      #2 disco biscuit, May 1, 2010
    3. * What did you order?
      5 pairs of eyes total from 8mm to 16mm
      * When did you order?
      Right at the end of March
      * How was the communication?
      Very good, polite and kind
      * How easy was it to pay?
      Very, used Paypal
      * How long did it take to ship?
      The whole process took about 5 weeks, as predicted
      * Was the quality appropriate for the price, in your opinion?
      Yes!
      * Did the item look like the sales pictures?
      For the most part, yes
      * Were you satisfied with the product?
      One pair of eyes had a defect, one pupil was bigger than the other, but at that price and considering the other 4 pairs were perfect, I honestly don't mind, so YES I was very satisfied!
      * If you weren't satisfied, how did the company solve your problem?
      n/a
      * Would you order from this company again?
      Definitely
      * Would you buy this company's products second-hand?
      Definitely
       
      #3 PenguinCheese, May 28, 2010
    4. *What did you order?
      One pair 18mm eyes
      * When did you order?
      Jan 11, 2011
      * How was the communication?
      Good, my mails were answered quickly.
      * How easy was it to pay?
      Easy. :)
      * How long did it take to ship?
      They shipped quickly. They got lost in customs for a long time but that wasn't the seller's fault at all. (Probably Lunar New Year had something to do with it!)
      * Was the quality appropriate for the price, in your opinion?
      Yes
      * Did the item look like the sales pictures?
      Yes, I was very happy to see that.
      * Were you satisfied with the product?
      Yes!
      * If you weren't satisfied, how did the company solve your problem?
      n/a
      * Would you order from this company again?
      Yes!
      * Would you buy this company's products second-hand?
      Sure.
       
      #4 phoenix_kaji, Feb 20, 2011
    5. *What did you order?
      3 pair of eyes

      * When did you order?
      Dec 2010

      * How was the communication?
      Wonderful, very helpful.

      * How easy was it to pay?
      Easy.

      * How long did it take to ship?
      They shipped quickly and were packaged very well.

      * Was the quality appropriate for the price, in your opinion?
      Yes - amazing for the price.

      * Did the item look like the sales pictures?
      Yes, exactly like the photos.

      * Were you satisfied with the product?
      Yes!

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      Yes!

      * Would you buy this company's products second-hand?
      Sure, but would probably purchase directly from company if I needed something.
       
      #5 Misheru, Feb 21, 2011
    6. What did you order? 2 paris of eyes and 2 pairs of lashes

      When did you order? Early June 2011

      How was the communication? Quick and clear, great all around.

      How easy was it to pay? Very easy, paypal

      How long did it take to ship? Within the week, as promised

      Was the quality appropriate for the price, in your opinion? Very good, love the eyes

      Did the item look like the sales pictures? Yes

      Were you satisfied with the product? Extremely satisfied

      If you weren't satisfied, how did the company solve your problem? NA

      Would you order from this company again? YES!

      Would you buy this company's products second-hand? Sure
       
      #6 akikazu, Jun 24, 2011
    7. * What did you order? 1 pair of eyes
      * When did you order? 15th june
      * How was the communication? excellent
      * How easy was it to pay? yes, through paypal
      * How long did it take to ship? shipped 4th july
      * Was the quality appropriate for the price, in your opinion? yes, i love these eyes
      * Did the item look like the sales pictures? yes
      * Were you satisfied with the product? extremely they are perfect
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? yes definitely. a gift of free eyelashes were included which i thought was very nice :)
      * Would you buy this company's products second-hand? sure
       
      #7 Allstar, Jul 11, 2011
    8. * What did you order? 6 pairs of specific eyes
      * When did you order?       26 june
      * How was the communication?       Wonderful
      * How easy was it to pay?       Paypal - very easy
      * How long did it take to ship?       They arrived 2nd of August
      * Was the quality appropriate for the price, in your opinion?       Definately, the eyes are gorgeous and well made.
      * Did the item look like the sales pictures?       The colour match was perfect.
      * Were you satisfied with the product?       Very
      * Would you order from this company again?       Certainly
      * Would you buy this company's products second-hand?       Yes
       
      #8 Charloutte, Aug 4, 2011

    9. * What did you order?
      I ordered two sets of eyes – 18mm and 14mm.

      * When did you order?
      7[SUP]th[/SUP] April 2011

      * How was the communication?

      Fantastic! Immediate response to my emails and all of my questions and concerns were covered.

      * How easy was it to pay?
      Very simple through Paypal.

      * How long did it take to ship?
      The expected 5 weeks was how long it took to receive the eyes.

      * Was the quality appropriate for the price, in your opinion?
      Most definitely. The eyes are very good quality and exactly what I was wanting.

      * Did the item look like the sales pictures?
      Yes, identical. I received exactly what I had wanted and expected.

      * Were you satisfied with the product?
      Very much so.

      * If you weren't satisfied, how did the company solve your problem?
      N/A.

      * Would you order from this company again?
      Yes! I’m actually about to order another set of eyes.

      * Would you buy this company's products second-hand?
      Yes, I would.
       
      #9 nyxias, Sep 4, 2011
    10. * What did you order? Two pair of 14mm E30 eyes
      * When did you order? 10.9. i think
      * How was the communication? perfect, fast and helpful answers
      * How easy was it to pay? really easy, paypal
      * How long did it take to ship? arrove today
      * Was the quality appropriate for the price, in your opinion? definately
      * Did the item look like the sales pictures? yes
      * Were you satisfied with the product? yes
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again? i am pretty sure i will
      * Would you buy this company's products second-hand?       if i need to, but directly at the company is fine
       
      #10 PSychokalb, Oct 1, 2011
    11. * What did you order? Two pairs of 14mm eyes
      * When did you order?       November 29, 2011
      * How was the communication?       Very fast
      * How easy was it to pay?       Very - Paypal
      * How long did it take to ship?       They were shipped one week and 3 days later
      * Was the quality appropriate for the price, in your opinion?       Definitely
      * Did the item look like the sales pictures?       It was a little tough to tell from CIG's site photos, but comparing user photos, I was pretty confident of what they'd look like.
      * Were you satisfied with the product?       Absolutely!
      * Would you order from this company again?       Again, absolutely! I plan to soon!
      * Would you buy this company's products second-hand?       Probably, if I could find the color and style I wanted. :)
       
      #11 AirimirOfGondor, Dec 27, 2011
    12. * What did you order? 2 pairs, E10 - 12mm and E26 also 12mm
      * When did you order? December 05, 2011
      * How was the communication? very good and very fast
      * How easy was it to pay? via paypal, very easy
      * How long did it take to ship? about 2 weeks, December 20, 2011
      * Was the quality appropriate for the price, in your opinion? yes!
      * Did the item look like the sales pictures? even better!
      * Were you satisfied with the product? yes
      * If you weren't satisfied, how did the company solve your problem? /
      * Would you order from this company again? definitely yes
      * Would you buy this company's products second-hand? probably yes , if I could find the color and style I wanted! X3
       
      #12 Fjanel, Jan 4, 2012
    13. What did you order? two pair of eyes
      When did you order? June 10 2012
      How was the communication? very friendly, fast answers on my PMs
      How easy was it to pay? very easy by paypal, Lu sent me invoice
      How long did it take to ship? about 1-2 weeks
      Was the quality appropriate for the price, in your opinion? Definitely yes
      Did the item look like the sales pictures? yes
      Were you satisfied with the product? yes, Lu make me that size of iris that I wanted
      Would you order from this company again? yes
      Would you buy this company's products second-hand? no, I prefer to deal directly at the company, with Lu
       
      #13 raito, Jul 22, 2012
    14. * What did you order? 3 pairs of eyes, one pair 12 mm and two pair custom eyes 12 mm (custom pupil and iris size - 10mm)
      * When did you order? October 02, 2012
      * How was the communication? Very fast!
      * How easy was it to pay? very easy
      * How long did it take to ship? 11 days
      * Was the quality appropriate for the price, in your opinion? Most definitely.
      * Did the item look like the sales pictures? yes
      * Were you satisfied with the product? yes
      * Would you order from this company again? definitely yes
      * Would you buy this company's products second-hand? Order in the company easily, so I'd rather go directly to the manufacturer!
       
      #14 DashaBK, Oct 27, 2012
    15. * What did you order?
      2 pairs of eyes: ET43 and E13 (both pairs low dome, custom size 16mm with 14mm iris)

      * When did you order?
      28th Jan 2015

      * How was the communication?
      Great. My emails were answered really fast.

      * How easy was it to pay?
      Very easy. I sent PayPal payment to their email address and they confirmed immediately.

      * How long did it take to ship?
      They arrived on 14th Feb 2015. Much faster than I expected.
      (I received the tracking number the day after they arrived.)

      * Was the quality appropriate for the price, in your opinion?
      Yes, absolutely! These are much better than more expensive glass eyes I've ordered from other companies and the custom size was perfect.

      * Did the item look like the sales pictures?
      Yes, exactly like the photos. Colours were exactly the same as seen on my monitor.

      * Were you satisfied with the product?
      Very!

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      Yes, definitely. I'm planning to order again soon and will probably buy all glass eyes here from now on.

      * Would you buy this company's products second-hand?
      I would rather buy new direct from the company. They are such good value!
       
      #15 Sylphe_7, Feb 18, 2015
    16. * What did you order?

      ET71 and ET58

      * When did you order?

      12th May 2016

      * How was the communication?

      Communication was great, seller responded quickly after my order.

      * How easy was it to pay?

      Very easy, payment was by Paypal.

      * How long did it take to ship?

      The seller shipped the eyes after a 10 day manufacturing period.

      * Was the quality appropriate for the price, in your opinion?

      Very appropriate, I've paid more for eyes with similar quality.

      * Did the item look like the sales pictures?

      Yes it did.

      * Were you satisfied with the product?

      Very satisfied.

      * Would you order from this company again?

      Yes I would.

      * Would you buy this company's products second-hand?

      Sure.
       
      #16 Humbug, Jun 2, 2016