1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
    Dismiss Notice
  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
    Dismiss Notice
Severe ongoing issues and concerns with Dollshe Dollshe Ban

SWITCH Feedback (2010)

Jul 24, 2010

    1. SWITCH Feedback

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?
       
      #1 Silver Identity, Jul 24, 2010
    2. * What did you order?
      Hahwa head and a few Chocolate Cut wigs.

      * When did you order?
      On the 4th of July for the head, then chocolate cut wigs was later.

      * How was the communication?
      The staff from SWITCH are really friendly, and they reply to you as quickly as they can. Just that I think their English is rather poor, but they are extremely polite.

      * How easy was it to pay?
      Really easy. I used Paypal.

      * How long did it take to ship?
      Not that long at all. The package shipped on the 21st of July. That's about 18 days!

      * Was the quality appropriate for the price, in your opinion?
      The head looks gorgeous! And the wigs are really lovely and good quality. But I have to mention that the wigs don't really look like in the promo pictures.

      * Did the item look like the sales pictures?
      The doll head, yes. For the wigs, read above.

      * Were you satisfied with the product?
      Highly satisfied!

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Oh yes, definitely! XD

      * Would you buy this company's products second-hand?
      Why yes, of course. :3 For the right price and condition, yuppe.
       
      #2 Silver Identity, Jul 24, 2010
    3. * What did you order?
      Hahwa head and two wigs from the second sale of the Chocolate Cut wig
      * When did you order?
      July 4 for the head, July 17 for the wigs.
      * How was the communication?
      Good, but I wasn't trying to combine orders. Others did have problems with that but they were fixed in the end.
      * How easy was it to pay?
      Very easy - I used PayPal.
      * How long did it take to ship?
      Hahwa head, 15 days. Wigs, 6 days.
      * Was the quality appropriate for the price, in your opinion?
      Very much so! The Hahwa head is on par with any major company. The wigs are well-made and I'll probably be ordering more from them.
      * Did the item look like the sales pictures?
      Yes. As far as wigs go, they'll always need some styling to match a company photo.
      * Were you satisfied with the product?
      Absolutely!
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes! I hope they keep up the good work and stay reliable.
      * Would you buy this company's products second-hand?
      Yes, if they're in good condition.
       
      #3 lunar marsh, Jul 25, 2010
    4. What did you order?
      A blank Hahwa head.
      When did you order?
      2010-07-04
      How was the communication?
      Very good, I asked them a question about shipping and the answer was promt and informative.
      How easy was it to pay?
      Very, I used paypal.
      How long did it take to ship?
      About 18 days or so.
      Was the quality appropriate for the price, in your opinion?
      Yes. The resing is pretty rough, but to me that's just a big plus.
      Did the item look like the sales pictures?
      Pretty much. Although he doesn't have that smirk you see in the promo pics, I think it's the faceup.
      Were you satisfied with the product?
      Yes, very.
      Would you order from this company again?
      I'd love to 8D
      Would you buy this company's products second-hand?
      Why not :3
       
      #4 LeatherBee, Jul 28, 2010
    5. * What did you order?
      I'd ordered a Hahwa and two Vian heads on separate occasions

      * When did you order?
      4 July and 6 November, respectively.

      * How was the communication?
      Switch's staff responded to my questions on their board pretty quickly and had accomodated my requests to delay shipping, cancel delay shipping and acknowledge payments just as well.

      * How easy was it to pay?
      Yep. I'd paid by Paypal both times, non-CC. No hassle there.

      * How long did it take to ship?
      Faster than we'd estimated. 20 days thereabouts.

      * Was the quality appropriate for the price, in your opinion?
      Certainly! I'm in love with Switch's recent style of sculpting, plus the heads were clean of stains, cracks or chunks of resin that shouldn't be there. Head magnets worked fine. Their boxes were a little flimsy, but maybe that's 'cause of how I store them. They hadn't missed out any extras like booklets and certification cards, too.

      * Did the item look like the sales pictures?
      Yep! The blank heads looked as they should.

      * Were you satisfied with the product?
      Yes. It's a pity that I can't get the heads faceup'd and embodied immediately.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yep! Just did. I expect to write up another review for them in 2011. :D

      Would you buy this company's products second-hand?
      I suppose I would have to if I wanted any more of their heads, since all of their items are sold in limited quantity.
       
      #5 Bunnisteffi, Jan 27, 2011
    6. * What did you order?
      8 wigs

      * When did you order?
      15th Feb, 2011

      * How was the communication?
      Great

      * How easy was it to pay?
      Paypal is always easy.

      * How long did it take to ship?
      They shipped on next day after getting my payment and I got them on this morning.

      * Was the quality appropriate for the price, in your opinion?
      Absolutely beautiful wigs. They are the best wigs I've got. Nice and smooth and easy to take care!
      * Did the item look like the sales pictures?

      * Were you satisfied with the product?
      Yes, definitely.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes. Hope they will release new heads soon.

      * Would you buy this company's products second-hand?
      Yes, definitely
       
      #6 isabear, Feb 21, 2011
    7. * What did you order?
      a wig and a pair eyelash

      * When did you order?
      28th Feb, 2011

      * How was the communication?
      Great

      * How easy was it to pay?
      Paypal

      * How long did it take to ship?
      less than a week, about 4 days.

      * Was the quality appropriate for the price, in your opinion?
      Perfect!!

      * Did the item look like the sales pictures?

      * Were you satisfied with the product?
      Yes

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Of course

      * Would you buy this company's products second-hand?
      If they have^^
       
      #7 OppU, Mar 8, 2011
    8. * What did you order?
      Javi head with gentle brown faceup.

      * When did you order?
      5th March 2011

      * How was the communication?
      Pretty quick. I asked them a question on their Q&A and they replied a few hours later.

      * How easy was it to pay?
      Very easy, I used paypal.

      * How long did it take to ship?
      Roughly 6 weeks.

      * Was the quality appropriate for the price, in your opinion?
      Yes. The head is gorgeous and I like the faceup.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      Definitely.

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      Yes, I hope to get some of their outfits and wigs in the near future.

      * Would you buy this company's products second-hand?
      Maybe. Personally I don't like to buy second hand.
       
      #8 limedragon, May 26, 2011
    9. * What did you order?
      2 wigs and a doll care kit

      * When did you order?
      4th July 2011

      * How was the communication?
      I had no questions when placing my order, (but I have mailed them a question in April and they responded in two days).

      * How easy was it to pay?
      Easy, via Paypal.

      * How long did it take to ship?
      The package was shipped by EMS on 6th July, arrived to my country at 8th (where it got stuck at customs for a week).

      * Was the quality appropriate for the price, in your opinion?
      Yes, the quality of wigs is outstanding in my opinion.

      * Did the item look like the sales pictures?
      I would say so.

      * Were you satisfied with the product?
      Yes.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes, the quality is lovely, but it's quite inconvinient they offer only EMS shipping.

      * Would you buy this company's products second-hand?
      Surely.
       
      #9 werelyan, Jul 30, 2011
    10. * What did you order?
      65cm humming dolly body

      * When did you order?
      06th July 2013

      * How was the communication?
      Excellent. They reply really fast.
      For my delivery, I stated that I would like to confirm the delivery address when it was closer to its shipping date, & sure enough I got a email reminder from Switch closer to the day itself.
      All my enquiries got replied in 1-3 days.

      * How easy was it to pay?
      Very easy through Paypal

      * How long did it take to ship?
      They told me that I would get my item 55days later due to the preparation process..
      The date they quoted me was 27th September.
      The body was completed shipped out on the 12th September, & I received it on the 21st September.
      So shipping took 9 days...but it arrived 6 days earlier than I expected. ^^

      * Was the quality appropriate for the price, in your opinion?
      I thought it was expensive but it was totally worth it! ^u^

      * Did the item look like the sales pictures?
      Omo. Yes! >w< I love the hands especially they look so much more detailed real life.

      * Were you satisfied with the product?
      Definitely.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Of course!

      * Would you buy this company's products second-hand?
      Sure, & I did so for the head - Ryun's head, as I missed the sales period. ><


      Hope this helps anyone who is considering to get Switch's dolls ~
       
      #10 akiumie, Feb 9, 2014
    11. * What did you order?
      a wig
      * When did you order?
      Nov 10th 2013
      * How was the communication?
      I bought it straight from their stand at a convention. I think it was the artist herself. She spoke really good English with an American twang.
      * How easy was it to pay?
      cash
      * How long did it take to ship?
      took it straight home
      * Was the quality appropriate for the price, in your opinion?
      The fact she let me try the wig on on the spot led me to buy it. At first I wasn't going to, but then I went online and saw the price they were selling for. The price she was asking seemed too good to be true.
      * Did the item look like the sales pictures?
      yep
      * Were you satisfied with the product?
      actually yes, it photographs really well. The cut fits really cozily on my boy's head so it looks really natural.
      * If you weren't satisfied, how did the company solve your problem?
      NA
      * Would you order from this company again?
      I like the body they offer.
      * Would you buy this company's products second-hand?
      probably not
       
      #11 yuan_mdx, Mar 23, 2014
    12. * What did you order?
      Humming Dolly 60boy body with painted hands

      * When did you order?
      2015-01-07

      * How was the communication?
      I had no questions.

      * How easy was it to pay?
      easy with paypal

      * How long did it take to ship?
      3 months just like their schedule.

      * Was the quality appropriate for the price, in your opinion?
      Yes for sure.

      * Did the item look like the sales pictures?
      a lot better.

      * Were you satisfied with the product?
      Yes I am mostly satified only the hands looks a bit for girls but it's fine with me, if I don't like to deal with it any longer, I can get rid of it by removing it.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes.

      * Would you buy this company's products second-hand?
      Yes, if it is in good condition.
       
      #12 Lilinabe, Apr 14, 2015
    13. * What did you order?
      Switch Humming Dolly 65cm Attractive Body

      * When did you order?
      July 4th 2018 via the Monthly System

      * How was the communication?
      N/A as I had no issues.


      * How easy was it to pay?
      Simple via Paypal.

      * How long did it take to ship?
      Incredibly fast, my order arrived exactly one month from the day I ordered it, but I didn't pick it up til two days later as it arrived while I was out of town.

      * Was the quality appropriate for the price, in your opinion?
      Absolutely! The company box and doll were both well packaged and padded, the doll itself was well strung and as described (and really more lovely and detailed in person than photos convey), and I was pleasantly surprised to find Switch even include a silicone kip in the neck joint and rubber stoppers on the S-hook to protect the doll from damage. Wonderful!

      * Did the item look like the sales pictures?
      Exactly as photographed, though the photos do not do it justice.

      * Were you satisfied with the product?
      Absolutely.

      * If you weren't satisfied, how did the company solve your problem?
      I had no issues.

      * Would you order from this company again?
      I would! Switch are a lovely company to purchase from.

      * Would you buy this company's products second-hand?
      I would certainly consider it.
       
      #13 menai, Aug 7, 2018
    14. * What did you order?
      Sohwa head in Mocha Brown skin

      * When did you order?
      October 3rd 2018.

      * How was the communication?
      They did as I instructed in my note, I did contact beyond that.

      * How easy was it to pay?
      Very easy as they take PayPal.

      * How long did it take to ship?
      It was shipped out on the 28th of December 2018, which was very early as the estimated shipping had been set to February 2019! Arrived in my country in 4 days!

      * Were there any missing or broken items in your order?
      The box the head is packaged in had a big crack in the back of it, which was very scary, but thankfully the head was okay.

      * If there were any problems with your order, how did the company handle them?
      No problems, thankfully!

      * Would you order from this company again?
      Absolutely! Already planning my next purchase.

      * Would you buy this company's products second-hand?
      Yes! Already have a second-hand body on layaway :dance
       
      #14 tohoz, Feb 2, 2019
    15. * What did you order?
      Shino and Javi heads in Rosy White, both with faceups from their Sept Last Order
      * When did you order?
      5 Sept 2019
      * How was the communication?
      Good. There was a production delay on my heads and they took the initiative to contact me when the promised shipping date arrived and the heads weren't ready yet. They apologised for the delay and offered me a free wig (I could choose a Honey Muffin Cut wig in either Rain Forest or Golden Powder colours. I think this style in these colours were iDoll Japan exclusives? I chose Rain Forest.)! I was very impressed and happy to get a free high quality and rare wig!
      * How easy was it to pay?
      Very easy through Paypal (paid with credit card)
      * How long did it take to ship?
      Around four and a half months (shipped on 17 Jan 2020, arrived on 20 Jan 2020)
      * Was the quality appropriate for the price, in your opinion?
      Yes
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      Yes
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Definitely! (I actually still have more heads and full dolls on order either directly from Switch or from their dealer FaithZ!)
      * Would you buy this company's products second-hand?
      Definitely!
       
      #15 namika, Jan 21, 2020