1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Minoru World Feedback (2010)

Jan 9, 2011

    1. MINORU WORLD
      Link: Minoru World

      Please use this form:
      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?

      PLEASE STICK TO THE FACTS!


      Order #1
      * What did you order?
      MW Junior "Choice" Leila and MW Junior "Choice" Minoru, a wig and a pair of shoes.
      * When did you order?
      July 1, 2010
      * How was the communication?
      MW sent an email when they received my order, when they received my payment, and again when they were shipping.
      * How easy was it to pay?
      Super easy-- they accepted Paypal!
      * How long did it take to ship?
      One day after receiving payment; they shipped on July 2, and I got the package on July 6 (would have gotten it sooner, but July 4 was a holiday).
      * Was the quality appropriate for the price, in your opinion?
      Yes, I think so.
      * Did the item look like the sales pictures?
      The dolls are exactly as pictured (if not cuter), and the shoes are very nice quality.
      * Were you satisfied with the product?
      Yep! I'm hooked and planning to buy more Juniors when I've got the money!
      * If you weren't satisfied, how did the company solve your problem?
      No problems at all, and I got a free wig, too!
      * Would you order from this company again?
      YES! I would work for them, if I could!
      * Would you buy this company's products second-hand?
      If I saw something I liked!

      Order #2
      * What did you order?
      Tiny Fairy "Choice" Jasmine, 3 pairs of shoes
      * When did you order?
      September 10, 2010
      * How was the communication?
      Great-- received emails when my order was received, when my payment was received, and when they shipped. Questions on the BBC are answered within 24 hours.
      * How easy was it to pay?
      Super easy-- they accept Paypal!
      * How long did it take to ship?
      MW shipped two days after receiving payment (I think there was a holiday on their end), and I received it in 3 days after it was shipped.
      * Was the quality appropriate for the price, in your opinion?
      YES, these are wonderful little dolls.
      * Did the item look like the sales pictures?
      I think she looks even better than the sales pictures; YES.
      * Were you satisfied with the product?
      YES!
      * If you weren't satisfied, how did the company solve your problem?
      Total satisfaction.
      * Would you order from this company again?
      Most definitely!
      * Would you buy this company's products second-hand?
      If I found something I liked!
       
    2. * What did you order? Junior choice Minoru + 2 wigs + 2 pairs of shoes.
      * When did you order? Jan 14 2011 (late Friday = weekends on their side of globe).
      * How was the communication? No need for communication as no questions; they sent all expected notifications (payment accepted, package shipped + tracking id) in time.
      * How easy was it to pay? Easy, Paypal.
      * How long did it take to ship? Shipped Jan 19, received Jan 24. Fastest shipping possible :D
      * Was the quality appropriate for the price, in your opinion? Yes, he's perfect!
      * Did the item look like the sales pictures? Even better :love
      * Were you satisfied with the product? Yes, absolutely.
      * If you weren't satisfied, how did the company solve your problem? No problems.
      * Would you order from this company again? Yes, soon :D
      * Would you buy this company's products second-hand? Perhaps, if in good condition and couldn't be bought from site.
       
    3. *What did you order?
      Junior Minoru, a wig and a pair of glass eyes

      *When did you order?
      Jun 13, 2011.

      *How was the communication?
      Good :) they are very kind and they english is actually good

      * How easy was it to pay?
      Easy... But they asked me a copy of the credit card and the ID of the cardholder because they we're not the same (credit card wasn't mine)

      * How long did it take to ship?
      A week since they sent him (Before that, I waited a week so they could finally recive my payment)

      * Was the quality appropriate for the price, in your opinion?
      Totally.

      * Did the item look like the sales pictures?
      Yeah! The doll and the wig were the same, looked even better. The resin feels smooth and haves a very nice color, tough it haves very (almost unnoticiable) seamlines. But they eyes are WAY more purple in real life, not as blue as they are shown, but when I pictured them (at natural light) they looked blue, so I don't know.

      * Were you satisfied with the product?
      Yes! ^.^

      * Would you order from this company again?
      Most likely yes, but I would do it better from BlueFairy :)

      * Would you buy this company's products second-hand?
      Probably.
       
    4. * What did you order?
      BF/MW Tiny Fairy Limited Gus

      * When did you order?
      27 September 2011

      * How was the communication?
      It was ok. Compared to the older feedbacks, Minoru World used to reply much faster. It took them a week to confirm my payment. Maybe they were busy.

      * How easy was it to pay?
      Easy with Debit Card but I had troubles because I have to call the bank about my card. ;;

      * How long did it take to ship?
      Shipped -> Friday (7 October)
      Arrived to customs -> Saturday (8 October)
      Arrived to me -> Monday (10 October)
      Super quick!

      * Was the quality appropriate for the price, in your opinion?
      Yeah, I guess. Because the original price is $578 but MW lowered it to $490.

      * Did the item look like the sales pictures?
      Yes. Much better actually.

      * Were you satisfied with the product?
      Yes.

      * If you weren't satisfied, how did the company solve your problem?
      No problem with them yet.

      * Would you order from this company again?
      Yes. I wish they would improve their customer service though. ;;

      * Would you buy this company's products second-hand?
      If it were parts like hands, feet, eyes, wigs etc; I will.
      I prefer not to buy second-hand dolls because I prefer new ones. C:
      Unless it is only available as a second-hand.
       
    5. * What did you order?
      Minoru Jr Blossom Body (NS) Kit + Lady Shoes (Black) + Random PF Wig + Random TF Wig

      * When did you order?
      12th November 2011

      * How was the communication?
      Didn't need to, they emailed me with all status updates!

      * How easy was it to pay?
      Very easy, with Paypal :)

      * How long did it take to ship?
      16th November it was shipped (2 days!:o) items arrived to me on the 18th November! Quickest doll order ever!! :D

      * Was the quality appropriate for the price, in your opinion?
      Yes! The Junior Kit is fantastic quality, and the shoes and random wigs are very nice too!

      * Did the item look like the sales pictures?
      Yes!

      * Were you satisfied with the product?
      Very much so! :)

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Certainly!

      * Would you buy this company's products second-hand?
      If in good condition!
       
    6. * What did you order?
      Ellie self assemble kit on junior blossom body
      * When did you order?
      march 31st, i received her on April 6th
      * How was the communication?
      Excellent, i was updated for every process of my order, they responded promptly to my payment and everything.
      * How easy was it to pay? Very, very speedy through paypal. The only thing i didn't like is they don't have a real paypal checkout system, you have to manually send payment with the paypal send money feature and use their email. It's not hard, just different.
      * How long did it take to ship?
      She shipped April 2nd.
      * Was the quality appropriate for the price, in your opinion? i'd say about 9/10. The joints on the wrist don't work well with the hands (there isn't a ball joint in the wrist so much as a rounded end part).
      * Did the item look like the sales pictures? Yes, the body was as expected, but there aren't any blank sculpt ellie's on the site so hard to answer for the face.
      * Were you satisfied with the product? Mostly yes.
      My main problems were that the elastic is not very good for dolls. It's too stretchy/thin so repeatedly tightening it didn't fix the problem. In the end i used the elastic i purchased with an event gift card for my MSD. It drastically improved her posing.
      The second issue was with the way the doll was packed. I understand i opted for a kit, but i felt the packing of the doll parts was not secure and a little careless. The parts were stuck together in bags, with the head and head cap in one, the smaller body parts in another, the strings and s hooks in a 3rd, and the rest of the bigger parts were loose in the bubble wrap. She arrived safely anyway so i guess i don't have much to complain about.
      I just feel in the future they should improve packing methods for loose parts.
      * If you weren't satisfied, how did the company solve your problem?
      I didn't contact the company over either issue, i fixed the stringing myself, and the doll did arrive safely. Neither warranted seeking a resolution as no damage was really caused.
      * Would you order from this company again?
      Yes, i even have plans to order another doll from them, i do love their products a lot.
      * Would you buy this company's products second-hand?
      Generally speaking i don't like to buy second hand, but if i wanted the old skintones or the company stopped selling what i wanted i probably would seek a second hand source.