GRANADO Feedback (ALL)

* What did you order?
Boyd
* When did you order?
April 18, 2011
* How was the communication?
Wonderful! Friendly and very fast. They kept me up to date on everything. I never had to chase them down at all.
* How easy was it to pay?
Easy. I posted my order on their order board, and they sent me the paypal information.
* How long did it take to ship?
Projected manufacture time was 50 days, but he arrived sooner, on June 17.
* Was the quality appropriate for the price, in your opinion?
Yes, definitely!
* Did the item look like the sales pictures?
Exactly. Even the bronze resin looked the same color.
* Were you satisfied with the product?
Very much so. He got a little chip off his knee from being mishandled in Customs, but that is not Granado's fault.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes, I'm waiting for their next release.
* Would you buy this company's products second-hand?
Yes, but then I'd miss out on their excellent customer service.

 

* What did you order?
Boyd
* When did you order?
4-20-11
* How was the communication?
Every one was very helpful, kept us updated on the site and the site is very well designed also. The photo updates on your site were wonderful and taking us through the manufacturing process made the wait ever so much more interesting and less painful.
* How easy was it to pay?
EASY
* How long did it take to ship?
Shipped much quicker than most companies I have purchased from..under 50 days.
* Was the quality appropriate for the price, in your opinion?
Excellent quality and an excellent price.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Very much so and if Boyd is available again will order in the tan color. Your tan color is even and lovely.
* If you weren't satisfied, how did the company solve your problem?
No problems.
* Would you order from this company again?
Absolutely!
* Would you buy this company's products second-hand?
Yes, but so much more fun being the first to have a newly designed doll.

 

* What did you order?
Boyd, normal skin
* When did you order?
19th May 2011
* How was the communication?
Wonderful, they reply all your question very quick and they always update with the last news and the progress of the orders.
* How easy was it to pay?
Very easy with paypal.
* How long did it take to ship?
45 days.
* Was the quality appropriate for the price, in your opinion?
Yes!
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Very satisfied. The doll arrived well packed and the sculpture is beautiful, and he hold all the poses very well.
* If you weren't satisfied, how did the company solve your problem?
-
* Would you order from this company again?
sure, I will keep an eye in their new projects.
* Would you buy this company's products second-hand?
yes, but if they are available I would bought them from the website.

 

* What did you order?
Boyd

* When did you order?
08th May 2011

* How was the communication?
They are very helpful. Answer me a lot of questions.
and i love their fast reply.

* How easy was it to pay?
Very easy with Paypal.

* How long did it take to ship?
about 40 days.

* Was the quality appropriate for the price, in your opinion?
Yes. Very reasonable.

* Did the item look like the sales pictures?
Yes, in fact I think Boyd is better then sales pictures.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
No problems at all.

* Would you order from this company again?
Yes, i will.

* Would you buy this company's products second-hand?
Yes, but i like a newly-doll.

 

* What did you order?
Boyd, bronze skin
* When did you order?
19th May 2011
* How was the communication?
Wonderful, they reply all your question very quick and they always update with the last news and the progress of the orders.
* How easy was it to pay?
Very easy with paypal.
* How long did it take to ship?
Tracking says package was accepted by the postal service July 9, 2011. So around 50 days.
* Was the quality appropriate for the price, in your opinion?
Yes!.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes.
* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Granado Sidonia, Nightmare Boyd head and hands.
* When did you order?
October 8, 2011.
* How was the communication?
Friendly, personable and prompt. They email order acknowledgements and shipping notifications, and are quick to answer questions.
* How easy was it to pay?
Very easy through Paypal.
* How long did it take to ship?
I received it December 7th.
* Was the quality appropriate for the price, in your opinion?
Very much so.
* Did the item look like the sales pictures?
Even better.
* Were you satisfied with the product?
Yes, very!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Already planning my next order.
* Would you buy this company's products second-hand?
No, because then I would miss their wonderful customer service!

 

Me again. I ordered the Granado 68cm male body on Dec. 29 and received it in only 4 weeks. As usual I am VERY happy with Granado's products and service!

 

* What did you order?
Granado 68cm male body with seamsanding and jointed hands.

* When did you order?
Dec. 30th, 2011.

* How was the communication?
More than good ^^ They're very friendly.

* How easy was it to pay?
By Paypal, super easy.

* How long did it take to ship?
It shipped on Feb.7th, 2012 and got here on Feb.10th.

* Was the quality appropriate for the price, in your opinion?
Mmm... I'd say yes for the body, but no for the jointed hands. I expected them to be less expensive because some fingers leave small gaps.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Since I don't like having twice the same body, I think no.

* Would you buy this company's products second-hand?
For the same reason above, no.

 

* What did you order?
V-01 & V-02.

* When did you order?
5th Nov, and 1st Dec 2011.

* How was the communication?
Excellent! I love their service.
Ikaru has given me many suggestions on choosing the body, all of them are very helpful and personal.

* How easy was it to pay?
Very easy.

* How long did it take to ship?
about 1 month.

* Was the quality appropriate for the price, in your opinion?
Yes, their quality is great. Easy to faceup.

* Did the item look like the sales pictures?
Better than official pictures.

* Were you satisfied with the product?
Yes, very.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I have enter the draw for V-03 already.

* Would you buy this company's products second-hand?
Maybe.

 

* What did you order?
Titus - Dr.Jekyll.

* When did you order?
28/12/2011

* How was the communication?
Just wonderful, they are friendly and reply me very quick. Awesome.

* How easy was it to pay?
Very easy through Paypal.

* How long did it take to ship?
After I made the last payment, about 60 days.

* Was the quality appropriate for the price, in your opinion?
Very much so.

* Did the item look like the sales pictures?
Better than sales pictures. I love his default faceup. Titus stand very well and he is heavy.

* Were you satisfied with the product?
Very.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Absolutely, waiting for their new dolls release.

* Would you buy this company's products second-hand?
No, because their service is great.

 

* What did you order?
A Sidonia head and Nuevo body, both WS

* When did you order?
Late February, for the Nuevo body pre-order.

* How was the communication?
Excellent. Granado replies quickly and in very good English, too. They're very kind.

* How easy was it to pay?
Easy, with Paypal.

* How long did it take to ship?
Not long; quicker than I expected, in fact. My two orders took about a month, with the head arriving about two weeks earlier than the body (mostly because the body got stuck in customs for a week).

* Was the quality appropriate for the price, in your opinion?
Yes. The resin is very nice and the sculpt really good, which you notice when you do the face-up. The Nuevo body is not only good quality, but also very well-engineered.

* Did the item look like the sales pictures?
In fact, it looked much better XD. The only 'negative' thing you can say about Granado is that somehow, their sales pictures fail to do justice to their sculpts, even though they obviously devote care to their photos.

* Were you satisfied with the product?
Very. I like this doll so much that I can even bear the heavy customs fee :p.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes. I think they're just great.

* Would you buy this company's products second-hand?
Yes, if sold in Europe.

 

GRANADO

* What did you order?

Guilem on 64cm body. Sunshine skin
Sidonia on 62cm body. Sunshine skin

* When did you order?

Two different orders but Granado sent the orders in parts.

Guilem on March 1st 2012 (ordered with Gitana)
Sidonia on January 25th 2012 (ordered with another Sidonia)

* How was the communication?

Great! Sidonia was actually a special order since they stopped making sunshine skin for a while to find a solution for sanding marks on dark resin. I usually hear back in about 24 hours.

* How easy was it to pay?

Very easy. I just use Paypal. With the special order they confirm the next day.

* How long did it take to ship?

The package got to my P.O. on April 14th. I got a shipping notice two days before that. I waited a while for Sidonia but I don't mind at all. Guilem came to me super fast since they just figured out the solution to the dark resin.

Guilem - 1.5 months
Sidonia - 2.5 months

* Was the quality appropriate for the price, in your opinion?

The resin is amazing. The color is gorgeous and there are no seam lines at all. Crocus does a great job. He even upgraded Sidonia to the nuevo body for me and included some shoes! My sunshine Sidonia is the first doll since I first started in this hobby to make me feel so excited.

* Did the item look like the sales pictures?

Yes the photos look just like the real item.

* Were you satisfied with the product?

Very very satisfied.

* If you weren't satisfied, how did the company solve your problem?

NA

* Would you order from this company again?

Of course! I am placing an order tonight.

* Would you buy this company's products second-hand?

I have before because I missed out on their first doll, but not anymore because I just buy from the company.


PLEASE STICK TO THE FACTS!

 

It's me again!

* What did you order?
Gitana.

* When did you order?
2. 8. 2012

* How was the communication?
Very good, the same as before.

* How easy was it to pay?
Easy with Paypal.

* How long did it take to ship?
about 2 months.

* Was the quality appropriate for the price, in your opinion?
Yes. I love that sculpt. also the resin is good quality.

* Did the item look like the sales pictures?
It's better than the official pictures. Yes, it really better.

* Were you satisfied with the product?
Very, I love it.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, why not? They are really good.

* Would you buy this company's products second-hand?
No. I will buy the dolls from them directly. Their service is really nice.

 

I'm back to update the feedback I left this company a few months ago. As I said back then, I had purchased a 68cm male boy with jointed hands and I wasn't pretty satisfied with them. This is the state I got the hands in:


The quality of Granado Jointed hands por Lost~Heaven, en Flickr


IMG_2812 por Lost~Heaven, en Flickr


IMG_5113 por Lost~Heaven, en Flickr

A month after I got my doll (exactly on March 3rd), the resin hook joining the hands to the elastic string got broken like this:


Mano rota (1) por Lost~Heaven, en Flickr

I maintain the reason for this breakage was the tension. The doll was too tight and the hooks were too weak.

I contacted them and told them the problem. They said I should glue the hook back. Yes, for a hand which was $100 and which got broken a month after normal use, they said 'glue the hook back with super glue'. Obviously, I told them I wanted an aftersale service because the hands were not broken by an unfair use of the goods, but because of company flaws. They suggested I had broken them because I hadn't handled them with enough care. This is exactly what they told me (it's a fragment, I have a screenshot if needed):

I told them I did see bubbles and company flaws when I first used the hands (just like I said here on my previous post, to which, in fact, I asked them to refer to) and I showed them the pictures I included above. I felt outraged because they implied I had destroyed the hands by mishandling them, when I know perfectly fine how to use jointed hands (I've had other pairs from different companies before and they were much better) and I've been having dolls since 2005 and this is the first time I get something broken. They even said if I broke the hands again, I'd have to pay twice for shipping. Obviously, I told them I was never going to accept this resolution and I wasn't going to pay a cent for a pair of 'made-to-get-broken' jointed hands.

I got the following reply (again, it's a fragment, but I have the screenshot):

What I have to say is:

1) I didn't let them know about the flaws I had found because I thought they were not that big of an issue and I thought they wouldn't do anything about it. Had I known this was to come, I would have told them right away.

2) If the gap is produced always during the manufacturing process, then why don't my new pair of jointed hands from them have it? It's a little contradictory, isn't it?

3) They haven't said anything publicly. In fact, the only thing they've done publicly is go to my flickr, where I was hosting the images of the breakage and other quality issues, and express they're good and they're going to send me a free pair, just to wash their image. I consider this unnecessary.

They took the same time to produce just a pair of jointed hands that they would have taken if they were producing a doll, which is absurd, but well... On April 25th I got the shipping notice and I received the new pair of jointed hands today. The hook is certainly bigger... and so is the hand itself. I don't know why if they're supposed to be made from the same mold, but things like this can happen and I don't really care as long as they don't break again.

They sent me a handwritten note and a pair of glass eyes to apologize but at this time I'm afraid it's too late to apologize.

So, for me, it's been a negative transaction. Firstly because the goods were not the quality I paid for and second because the after sale service was more than poor and I had to fight to get a normal resolution.

 

Another excellent transaction with Granado.

* What did you order? Taya on Nuevo Female body.
* When did you order? Jan. 27
* How was the communication? Fast, friendly and fabulous.
* How easy was it to pay? Very easy with Paypal.
* How long did it take to ship? About 5 weeks.
* Was the quality appropriate for the price, in your opinion? Very much so. She was beautifully packaged and everything looked perfect.
* Did the item look like the sales pictures? Even better!
* Were you satisfied with the product? Very satisfied.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Of course!
* Would you buy this company's products second-hand? Yes, but I'd rather buy from them directly.

 

* What did you order?
V03.

* When did you order?
3. 7. 2012

* How was the communication?
Their English is better than me. That's a really nice experience.

* How easy was it to pay?
Very easy.

* How long did it take to ship?
45 days.

* Was the quality appropriate for the price, in your opinion?
Yes, the quality is good and I love their resin. He looks better than their website pictures.

* Did the item look like the sales pictures?
The real resin is much more beautiful than the sales pictures. V03's profile is very detailed. I satisfied with it.

* Were you satisfied with the product?
I can't find any reason to say "not satisfied". Product is high quality and also the service is great!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
This is the second time I ordered from them. And yes, I will order from them again in the future.

* Would you buy this company's products second-hand?
It's hard to say...

 

* What did you order?
Titus in Asura skin tone, on their special event.
* When did you order?
April 7.
* How was the communication?
Excellent, as always.
* How easy was it to pay?
Very easy via Paypal
* How long did it take to ship?
Shipped May 30.
* Was the quality appropriate for the price, in your opinion?
Very much so.
* Did the item look like the sales pictures?
Even better. It's hard to appreciate the color in photos.
* Were you satisfied with the product?
Thrilled! His resin color is beautiful and even, seams were sanded and packaging was great.
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
Definitely!
* Would you buy this company's products second-hand?
Yes, but I'd rather deal with them direct because they're so sweet.

 

GRANADO

* What did you order? A pink skin Gitana, with seam sanding on the Neuvo Body

* When did you order? April 20th

* How was the communication?
It was pretty good, I had to contact them because of a shipping issue. Their english was very good and they replied back usually within a few hours.

* How easy was it to pay?
Very

* How long did it take to ship?
It was shipped out on May 30th and arrived at my house on June 25th because of a shipping error.

* Was the quality appropriate for the price, in your opinion?
Yes, the resin is very smooth and a nice color

* Did the item look like the sales pictures?
Well, her chin is a lot bigger than it looked in the sales picture, but its not a huge issue for me.

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?
I was satisfied with the product, and the shipping debacle that happened I feel is more the shipping companies fault. The shipping companies said that the package was misaddressed but Granado showed me the shipping slip and it had the correct address.

* Would you order from this company again? Yes

* Would you buy this company's products second-hand? Yes

 

I have ordered from Granado on several occasions (each one a wonderful experience - great products and service). This feedback is for my latest two transactions only though.

What did you order?

- V-04 Head
- Davon Head, Nuevo male body with jointed hands

When did you order?

- 18/07/2012
- 26/07/2012

How was the communication?

There was no need for communication with the V-04 order - it shipped quickly and with no problems. My Davon order began to concern me with the length of time it was taking to ship (unusual for Granado, who ship quite quickly). Without any prompting on my part, the customer service rep for the company contacted me to assure me that my order was doing well, and let me know the reason for the delay. The message was polite and informative, and made me happy to be a Granado customer all over again.

How easy was it to pay?

Paypal - couldn't be easier.

How long did it take to ship?

- Shipped 23/08/2012
- Shipped 26/09/2012 ( minor delay in shipping caused by the jointed hands)

Was the quality appropriate for the price, in your opinion?

Very much so. Granado products are beautifully made - the resin is nice and heavy, and everything moves as it should. Not to mention how gorgeous they are - pictures can't do them justice!

Did the item look like the sales pictures?

Even better!

Were you satisfied with the product?

Absolutely. I couldn't be happier.

If you weren't satisfied, how did the company solve your problem?

N/A

Would you order from this company again?

I have already (I'm waiting on another of their dolls right now!) and will again in future, I'm sure.

Would you buy this company's products second-hand?

Since their sculpts are limited, if one that I missed cropped up on the MP in good condition, then yes. Otherwise, I'd prefer to order direct from the company itself, since I can be 100% assured of their quality service and products.