1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Dollfie World Feedback (ALL)

Jul 2, 2011

    1. DOLLFIE WORLD
      http://dollfieworld.com/

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?

      PLEASE STICK TO THE FACTS!
       
      #1 MilkyTea, Jul 2, 2011
    2. * What did you order? Volks x BABY the Stars Shine Bright Black Rocking Horse Shoes
      * When did you order? May 9, 2011
      * How was the communication? Very easy; Natalie is very quick to respond!
      * How easy was it to pay? Very easy--I used the PayPal option, although they did change a processing fee.
      * How long did it take to ship? My order shipped quickly--May 12, 2011. Due to the US postal service, I received the shoes on July 1. :/
      * Was the quality appropriate for the price, in your opinion? The quality of the shoes is absolutely fantastic. I paid more than the original sales price of the item, but I don't feel that I paid an unjustly high price. It would have cost me just as much to buy the shoes used from the Marketplace, and these shoes were new in the package.
      * Did the item look like the sales pictures? It looked exactly like the sales pictures.
      * Were you satisfied with the product? I am very satisfied! Not only are the shoes amazing high quality--which I expected from the manufacturer--it was easy to purchase them from Dollfie World and they were packaged very well. The shoes arrived in an envelope, wrapped in bubble wrap and then in a cardboard sleeve to protect from crushing.
      * If you weren't satisfied, how did the company solve your problem? Although I was satisfied, there were issues with my order. My package arrived in the US and was listed as being delivered despite the fact that I had not received it. I contacted Natalie to ask her for more details about my package and its record of mailing so that I could investigate with the post office. She was very courteous and helpful, providing all of the information I requested. I eventually discovered that the postal service had erroneously scanned AND misplaced my item. Natalie did not make my package magically appear, but she was very attentive and helpful with all of my questions, which I really appreciated during the ordeal.
      * Would you order from this company again? Yes, I would.
      * Would you buy this company's products second-hand? N/A--the products were not manufactured/made by Dollfie World, but distributed/resold by them.
       
      #2 MilkyTea, Jul 2, 2011
    3. * What did you order? - Volks F-02 heeled feet
      * When did you order? - 6th July
      * How was the communication? - excellent, I was notified when my payment was accepted, when my package was put into the mail and when my package started moving.
      * How easy was it to pay? - very easy, there were several methods, but I chose Paypal (there is a surcharge for using Paypal though)
      * How long did it take to ship? - I received the package on 11th July.
      * Was the quality appropriate for the price, in your opinion? - Yes, I've been looking for them for a while and these were brand new and in their box.
      * Did the item look like the sales pictures? - yes.
      * Were you satisfied with the product? - yes.
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? - yes.
      * Would you buy this company's products second-hand? N/A
       
      #3 Jescissa, Jul 13, 2012
    4. * What did you order?

      Oh my gosh. I have ordered so much from Natalie and have been happy every time. Just a few items:

      Volks MDD "When the Seagulls Cry" Maria Ushiromiya
      Volks Yo-Tenshi Nono
      Volks Yo-SD Sato Limited Open Hands
      YO-SD PANDA SLEEPING CLOTH
      Volks Yo-Tenshi Wings 2011 Spring Sato Limited
      Volks Yo-SD Komame Blanket
      Volks SDGr Yume Tenshi Una
      Volks FCS 22mm Limited Zoukei-mura Eyes No.30 Amber

      the list goes on.....

      * When did you order?

      These order span over the last 3 years?

      * How was the communication?

      EXCELLENT. Fast, helpful, to the point.

      * How easy was it to pay?

      Super easy. Paypal. Immediate.

      * How long did it take to ship?

      Very fast. The next day or day after. I never have to worry, Natalie is reliable.

      * Was the quality appropriate for the price, in your opinion?

      I go tot Natalie for items I know I would not be able to acquire otherwise? She has helped me get outfits and dolls I could NEVER have purchased otherwise. She does mark the items up but for me it is totally worth it. If you were to try and buy them via rinkya or YJ! it would almost be the same.

      * Did the item look like the sales pictures?

      Yes, 310%. All items new as promised and in packaging. Awesome!

      * Were you satisfied with the product?

      Yes.

      * If you weren't satisfied, how did the company solve your problem?

      I've made 12 orders and never been unhappy. If I were, Natalie does offer a return policy and I believe in her customer service. She's been nothing short of superior.

      * Would you order from this company again?

      Yes.

      * Would you buy this company's products second-hand?

      Yes, though it would depend on the last purchaser and their care of the item- not the face that DW sold the item first hand.
       
      #4 nakitaninja, Apr 27, 2013
    5. * What did you order? Azone pure neemo option hands
      * When did you order? 13 july 2014
      * How was the communication? They send emails when the order and the payment are accepted, and then other when the item is sent.
      * How easy was it to pay? Paypal, super easy
      * How long did it take to ship? Airmail to spain, almost 3 weeks.
      * Was the quality appropriate for the price, in your opinion? Yes! The cheapest price I've found on the internet.
      * Did the item look like the sales pictures? Yes.
      * Were you satisfied with the product? Yes.
      * If you weren't satisfied, how did the company solve your problem? ---
      * Would you order from this company again? Yes!
      * Would you buy this company's products second-hand? Maybe.
       
      #5 Unicorn, Jul 31, 2014