1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Magical Angel Feedback

Oct 21, 2012

    1. Magical Angel
      http://www.magical-angel.com/

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?

      PLEASE STICK TO THE FACTS!
       
    2. * What did you order?

      A 1/3 elf girl in normal skin with face up

      * When did you order?

      3rd of October

      * How was the communication?

      The communication was a dream - Amy is incredibly patient and lovely,
      her response came quick and she was friendly and helpful.

      * How easy was it to pay?

      Very simple.
      I bought my doll via Ebay from their store and paid with Paypal.

      * How long did it take to ship?

      Not even 2 weeks.

      * Was the quality appropriate for the price, in your opinion?

      Definitely.
      The doll is gorgeous, the material feels great and the face up is perfect.

      * Did the item look like the sales pictures?

      Yes, it did.
      Amy offered me a new elven head that hasn't even been uploaded on their page yet.
      The face up was created after my ideas.

      * Were you satisfied with the product?

      Definitely.
      I love this doll !

      * If you weren't satisfied, how did the company solve your problem?

      ---

      * Would you order from this company again?

      In a heartbeat :)

      * Would you buy this company's products second-hand?

      Yes, I would.
       
    3. * What did you order?
      1/3 Kelly
      * When did you order?
      Around October 13
      * How was the communication?
      GREAT, the company answered all of my questions VERY quickly!
      * How easy was it to pay?
      Very, once I figured out how to use paypal (I'm new to the system XD)
      * How long did it take to ship?
      I think it was about 21 days, but it would have been shorter had a certain hurricane not interripted shipping for about three days.
      * Was the quality appropriate for the price, in your opinion?
      Honestly, I wasn't expecting that much for such a cheap doll. But, he's AWESOME. His posing is wonderful, the resin is great... I love him! I got more than I paid for, in my opinion!
      * Did the item look like the sales pictures?
      Yes, but the pictures don't really do him justice, he's much nicer looking than the pictures!
      * Were you satisfied with the product?
      YES, very!
      * If you weren't satisfied, how did the company solve your problem?
      Well, He did have a chip in his shin, which the company said they would replace! And I'm still having trouble with getting him to stand on his toes, which they're also helping me with. :)
      * Would you order from this company again?
      I would buy more bodies, but unless I see more pictures, I don't have much of an interest in their other heads.
      * Would you buy this company's products second-hand?
      Maybe, but only for cheaper shipping, the companies dolls are already so cheap I'd probably buy from Magical Angel, unless the second hand doll had something in particular different from the original dolls.
       
    4. * What did you order? MA 1/3 Ruby
      * When did you order? 9the december
      * How was the communication? GOOD! Amy replays very fast!
      * How easy was it to pay? yes paypal
      * How long did it take to ship? 10 days
      * Was the quality appropriate for the price, in your opinion? She has very good quality resin, no seem lines. She poses very good!
      * Did the item look like the sales pictures? she looked a lot better
      * Were you satisfied with the product? yes! 10/10
      * Would you order from this company again? Yes ^^
      * Would you buy this company's products second-hand? Yes, but they are so cheap new :p
       
    5. * What did you order? 1/3 boy body
      * When did you order? Jan 1, 2013
      * How was the communication? excellent!
      * How easy was it to pay? very
      * How long did it take to ship? 15 days to ship, 23 days to arrive and that includes doing a special color to match my boy's head!
      * Was the quality appropriate for the price, in your opinion? absolutely! Any comparable doll would be close to $100 more
      * Did the item look like the sales pictures? better, IMO
      * Were you satisfied with the product? very!
      * If you weren't satisfied, how did the company solve your problem? n/a
      * Would you order from this company again? definitely
      * Would you buy this company's products second-hand? only if it was significantly cheaper, since they are pretty inexpensive and ship fast brand new


      Also worth noting, I was buying the body for a floating head. Amy asked to see pictures of my head so they could help me pick the best resin type and color, and even said they could do their best to make it match him. This was really sweet of her, and far beyond expected customer service. That really stood out to me, as it felt much more personal, like the people at MA really cared for my doll and wanted him to look as good as I do. That scores extra points in my book!
       
    6. * What did you order?
      1/3 Abby in white, blank
      1/3 Sherry in normal, blank
      1/3 Elf in tan, blank

      * When did you order?
      December 10, 2012

      * How was the communication?
      Could not be better!

      * How easy was it to pay?
      Very easy. They accept paypal.

      * How long did it take to ship?
      Ordered Dec 10, 2012. Dolls were shipped Dec 30, 2012. So 20 days!

      * Was the quality appropriate for the price, in your opinion?
      Yes. Quality is better than the price.

      * Did the item look like the sales pictures?
      Besides the Abby doll, which came with fangs when the picture didn’t show the fangs, the other two are the same as in pictures.

      * Were you satisfied with the product?
      Yes, very satisfied.

      * If you weren't satisfied, how did the company solve your problem?
      My white Abby came with holes in her foot. MA sent replacement right away.

      * Would you order from this company again?

      Yes, I would.

      * Would you buy this company's products second-hand?

      Yes, I would.
       
    7. * What did you order?
      1/3 girl body large bust in white wkin.
      * When did you order?
      27 july 2013
      * How was the communication?
      really really good
      * How easy was it to pay?
      paypal, really easy
      * How long did it take to ship?
      7 days(including weekend) so it was REALLY fast
      * Was the quality appropriate for the price, in your opinion?
      it's so beautiful and perfect.
      * Did the item look like the sales pictures?
      better than the pictures
      * Were you satisfied with the product?
      totally
      * If you weren't satisfied, how did the company solve your problem?
      -------------------------------
      * Would you order from this company again?
      I'm curently waiting for another 1/3 girl body larger bust in pink :D
      * Would you buy this company's products second-hand?
      yes, but I prefer it new from the company because the price is cheap :D