1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Dreamhigh Studio Feedback

Nov 29, 2012

    1. COMPANY NAME Dreamhigh Studio
      http://www.dreamhighstudio.com/

      I ordered my Dragonia through Fabric Friends and Dolls, but ended up needing customer service from DHS very soon afterwards. It was entirely my own fault - I knocked her and a realpuki onto a hard floor and the realpuki landed on her leg and shattered the knee joint and lower leg piece. I don't think it's an issue with the resin - Dragonia is only 3 inches high and I really knocked her hard - but she was 2 days old at the time so I was devastated

      * What did you order? I needed a knee and a lower leg part as above - they aren't offered on the site but I emailed Donny in the hope that they could be replaced.
      * When did you order? Late October
      * How was the communication? Excellent. Donny replied straight away and though I was quite willing to pay for the parts he said he would send them for just the cost of shipping.
      * How easy was it to pay? Very easy - I wasn't paying through the site so I just sent the shipping money by paypal.
      * How long did it take to ship? A few weeks? The parcel arrived in the UK about a month later. I assume the parts had to be cast and blushed for me.
      * Were there any missing or broken items in your order? No - they were well packed
      * If there were any problems with your order, how did the company handle them? None - but given how Donny handled a problem of my own making I'd have no worries about how they might respond to an actual problem with a product.
      * Would you order from this company again? Absolutely. And though Fabric Friends and Dolls were also great, I'd probably order direct from DHS next time given how good an experience this was. I'm really, really happy with the result
       
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    2. * What did you order? Ossia "the deer"
      * When did you order?
      10 Nov 2014
      * How was the communication?
      first I wrote a message via Contact on the website then we wrote E-Mails. Each answer came fast and was very nice.:)
      * How easy was it to pay?
      paypal/invoice
      * How long did it take to ship?
      25 Days
      * Was the quality appropriate for the price, in your opinion?
      yes.
      * Did the item look like the sales pictures?
      yes even I needed to take a closer look to see the little spots ;) at first I thoughts she is dirty XD
      * Were you satisfied with the product?
      yes, she is so sweet and adorable. :3
      * If you weren't satisfied, how did the company solve your problem? ---
      * Would you order from this company again?
      Yes.
      * Would you buy this company's products second-hand?
      only if a Doll I would really like to have would be sold out.
       
    3. * What did you order?
      Pinch the Crab (with painting)

      * When did you order?

      August 2, 2017

      * How was the communication?

      Quick and prompt, until I requested a refund for something I was promised and did not receive. After some badgering through email and their "contact" form, I received only a refund, no further correspondence nor an apology.

      * How easy was it to pay?
      Very simple.

      * How long did it take to ship?
      I received the shipping notice September 28, 2017. Though I bought directly from DHS, they shipped it to their dealer - DHS told me of this after I contacted them in a panic that my order was shipped to Maryland while I live in New York. After it arrived at the dealer, I had no idea where it was or what was going on or when the dealer would ship it. My order showed up at my door October 9th, over a week since DHS's tracking number indicating it had arrived at the dealer.

      * Were there any missing or broken items in your order?
      Nothing was broken and no pieces were missing, per se, but the doll was painted the wrong color.

      * If there were any problems with your order, how did the company handle them?
      I requested that the doll is painted blue. The company representative stated publicly on the forums that that is totally fine, and in an email I sent right before ordering they reiterated that a custom color request was perfectly doable. I received a red (default) crab. When I contacted the company to inquire about the error, the same representative that has said blue was possible told me that the request is impossible. I felt misled and deceived by being promised something, paying for that something, and receiving a color I did not want. After the third attempt to contact them about it, I received a refund for the cost of painting.

      *Would you order from this company again?
      The sculpture and casting are perfectly fine, but I'm dissatisfied with the service. I would not trust any answers or promises they make. They hadn't tried to contact me at any point along the production/painting process to inform me that my order could not be made as I placed it. That is simply bad service.