1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Loongsoul Feedback (ALL)

Jan 16, 2013

    1. * What did you order?
      73.5cm Normal Pink Skin Body with Heightener


      * When did you order?
      December 2012


      * How was the communication?
      Very good. Responses to my questions in hours. They included the heightener at no extra cost and I paid less then I initially intended to pay.


      * How easy was it to pay?
      The dealer that was listed on their website has paypal and it was very simple, very fast and very easy. I had the body on layaway for a month.


      * How long did it take to ship?
      4 days!


      * Were there any missing or broken items in your order?
      No! Everything was intact. In fact she never opened the box as it smelled like resin the moment I unwrapped it. Everything was packed very well and very tightly to avoid any breakage.


      * If there were any problems with your order, how did the company handle them?
      There were no problems. The item was marked down, marked as a gift and arrived very swiftly.


      * Would you order from this company again?
      Many times over! Excellent company, excellent dealer.
       
      #1 LimeLord, Jan 16, 2013
    2. What did you order? LoongSoul ChenXing
      When did you order? August 2014
      Did you order directly from the company, or through a distributor or dealer? I ordered through Jeeryama from eBay.
      How was the communication? Awesome, as it always is with Jeeryama.
      How easy was it to pay? Very easy; PayPal.
      How long did it take to ship? About 2 months.
      Was the quality appropriate for the price, in your opinion? Yes, I would say so.
      Did the item look like the sale pictures? Very close to it.
      Were you satisfied with the product? Yes.
      If you weren’t satisfied, how did the company solve your problem? -
      Would you order from this company again? Yes.
      Other: She wasn’t completely assembled; her head and feet were separate. She had bubblewrappings around her, but she wasn’t secured in one place in the box. She came with eyes, but with no eye putty.
       
      #2 Karl-Kai, Oct 17, 2014
    3. What did you order?LoongSoul Gong Gong - God of Water (snake version, grey skin)
      When did you order?       July 2014
      Did you order directly from the company, or through a distributor or dealer?       Jeeryama (eBay).
      How was the communication?       Great communication!
      How easy was it to pay?       Yes, with PayPal (layaway plan).
      How long did it take to ship?       About 4-5 months.
      Was the quality appropriate for the price, in your opinion?       I'm really happy with the quality.
      Did the item look like the sale pictures?       Yes.
      Were you satisfied with the product?       Yes.
      If you weren’t satisfied, how did the company solve your problem?       /
      Would you order from this company again?       Yes.
      Other:       He wasn’t completely assembled because it is a very big doll sent in 2 boxes.
       
      #3 Djane, Dec 8, 2014