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5stardoll Feedback 2010

Apr 22, 2010

    1. (2010) :aheartbea5 STAR DOLL:aheartbea

      All feedback must be left in the following format so as to best inform everyone of how your transaction went with the company. Be as specific as you like, and additional comments are always encouraged :)

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?
       
    2. * What did you order?
      Emma, MSD

      * When did you order?
      3/29/10

      * How was the communication?
      fantastic, they were emailing me back the very day I sent it

      * How easy was it to pay?
      Very easy, I used paypal

      * How long did it take to ship?
      2 weeks for my doll because she had her face done

      * Was the quality appropriate for the price, in your opinion?
      I honestly would have paid more for her, she's so beautiful and a great face up for so cheap (15 including lashes, spray, lips eyes and blushing)!

      * Did the item look like the sales pictures?
      Exact to picture

      * Were you satisfied with the product?
      Very satisfied, she's just strung up pretty tightly so I might change that in the future

      * If you weren't satisfied, how did the company solve your problem?
      I had one issue ( I asked for pierced ears and they didn't pierce her ears) I will deal with that today

      * Would you order from this company again?
      YES!

      * Would you buy this company's products second-hand?
      Of course!
       
    3. * What did you order? Normal skinTongtong with face up
      * When did you order? June 4th
      * How was the communication?
      N/A
      * How easy was it to pay?
      Very easy with paypal.
      * How long did it take to ship?
      Got her July 30th. So almost 2 months. Even if the site does say 2 weeks. >_>;
      * Was the quality appropriate for the price, in your opinion?
      Yes, she's amazing. x3
      * Did the item look like the sales pictures?
      Exactly!
      * Were you satisfied with the product?
      Very much so
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes.
      * Would you buy this company's products second-hand?
      Most probably
       
    4. * What did you order?
      MSD sized sculpt Lura

      * When did you order?
      28th June 2010

      * How was the communication?
      Very good and very helpful. Also they were really quick to reply to any questions I had (less than 12 hours). Apart from sending me a shipping invoice, which they didn't do.

      * How easy was it to pay?
      Incredibly. I love paypal.

      * How long did it take to ship?
      Three weeks to ship, five days to arrive once shipped.

      * Was the quality appropriate for the price, in your opinion?
      The quality was much better than expected. She was a cheap doll, so I was afraid she'd feel cheap. She didn't. She's beautifully made, and has a nice weight. There weren't even any seams.

      * Did the item look like the sales pictures?
      Thankfully no. The sales pictures really don't do her justice. She's beautiful.

      * Were you satisfied with the product?
      Very satisfied. The only problem was that one of the magnets was put in upside down in her head, but that got sorted.

      * If you weren't satisfied, how did the company solve your problem?
      They offered to send me a new head cap and apologised. I managed to fix it on my own though.

      * Would you order from this company again?
      Definitely. They do really good quality for not a lot of money.

      * Would you buy this company's products second-hand?
      If I could find one, but as the company isn't well known, there probably aren't many around.
       
    5. * What did you order?
      White Skin Tiny Body

      * When did you order?
      August 31, 2010

      * How was the communication?
      Great, they helped me very quickly when I had a moment of confusion and were very nice about it.

      * How easy was it to pay?
      Very easy, payed through paypal.

      * How long did it take to ship?
      Less than a week, EMS may be expensive but it's worth it!

      * Was the quality appropriate for the price, in your opinion?
      For the quality of what I recieved, I probably would have payed more.

      * Did the item look like the sales pictures?
      Yes, everything was as advertised.

      * Were you satisfied with the product?
      I am quite satisfied! She didn't come in a box which I had kinda hoped for but she was snuggly wrapped in pillows and they even included free paw hands!

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes I would.

      * Would you buy this company's products second-hand?
      Yes.
       
    6. * What did you order?
      MSD Emma w/ default face-up (normal skin) and a black wig with red streaks
      * When did you order?
      Sept. 11, 2010
      * How was the communication?
      Very fast, most questions answered overnight, but a few did take a couple days more.
      * How easy was it to pay?
      Paypal. Very easy, transaction was done in less than 2 minutes.
      * How long did it take to ship?
      To ship: 7 weeks and a day (so that's 50 days)
      Once shipped: 4 days
      Total: 54 days!
      * Was the quality appropriate for the price, in your opinion?
      The quality was really good for the price.
      * Did the item look like the sales pictures?
      Yes, everything looked exactly like the pictures.
      * Were you satisfied with the product?
      Well the quality was good, but I was sent a different pair of wig and eyes than I had requested. The doll also came strung too tightly.
      * If you weren't satisfied, how did the company solve your problem?
      After a bit of back and forth and finding out that the additional request box was not working the company finally agreed to send me the correct wig and eyes (also after claiming that they had no record of it). I got to keep the additional wig and eyes too.
      Correct things being shipped out and conversation: took 5 days, so almost a week
      Once shipped: 5 more days
      Total: 10 days!
      So overall it took 9 weeks or 63 days to get the whole order and get it corrected!
      * Would you order from this company again?
      I think so, but I would hope that they are more careful about their additional requests in the future. Also they include some nice freebies like 2 free pairs of shoes. I also got the Emma clothes free, probably cause I asked a million and one questions. ;)
      * Would you buy this company's products second-hand?
      Yep, definitely.
       
    7. * What did you order?
      Tiny Tong Tong Tan without face up, 1 pair of eyes, and 5 tiny wigs

      * When did you order?
      Saturday, 6 November 2010

      * How was the communication?
      Very communicative and fast, everything was done in less than 48 hours. They were ery patient with my questions.

      * How easy was it to pay?
      Paypal. So easy.

      * How long did it take to ship?
      1 working day. I ordered it on Saturday night, they shipped it on the next Monday afternoon.

      * Was the quality appropriate for the price, in your opinion?
      For that price, their quality is much more than i thought!

      * Did the item look like the sales pictures?
      Yes. Very much the same as the advertisement pictures.

      * Were you satisfied with the product?
      Yes. I really like the doll and their wigs are good too for those prices. But they didn't sent me my extra eyes and somehow they sent 2 same style wigs.

      * If you weren't satisfied, how did the company solve your problem?
      They were asking me if they could exchange the eyes and the wig with points instead.
      That's not a problem for me since i could use the points for later use. Beside they already gave me 5 free wigs (MSD sizes).

      * Would you order from this company again?
      Yes!

      * Would you buy this company's products second-hand?
      Yes.
       
    8. * What did you order?
      Normal skin Emma with custom face up and tattoo

      * When did you order?

      Nov 9, 2010

      * How was the communication?

      really good, I would email them at night and got a reply almost right away.


      * How easy was it to pay?

      really easy, just one payment with PayPal, could have made a few payment but just decided to make the one

      * How long did it take to ship?

      about 5 weeks, took longer because of the custom work

      * Was the quality appropriate for the price, in your opinion?

      very much so, she is better than I hoped for, I sent them a some picture of a shirt with a gypsy on it so they could copy the makeup and tattoo, and it come out so much better then I hopped for, and it only cost me an extra $20 for the custom tattoo on her arm


      * Did the item look like the sales pictures?

      the build yes but no her face because of the custom face up.

      * Were you satisfied with the product?

      yes, very much so, I would recommend 5star to my friends.


      * If you weren't satisfied, how did the company solve your problem?

      yes, she came with a broken off finger, which I let them know about, and they are sending me a new set of hand for free, the only other thing is that they didn't pierce her ears, which is fine I can do it myself, have before.

      * Would you order from this company again?

      yes, going to order two tinies from them soon.

      * Would you buy this company's products second-hand?

      yes if there were any to be had, not many people have heard of 5Star as of yet and those who have don't seem to want to part with their beautiful dolls
       
    9. * What did you order?
      NS Bibi

      * When did you order?
      22/12/10

      * How was the communication?
      Great, they answer really fast

      * How easy was it to pay?
      I used paypal and it's more than easy

      * How long did it take to ship?
      3 weeks

      * Was the quality appropriate for the price, in your opinion?
      Yes!, I love the quality of my boy, he is smooth and poses good.

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Absolutely yes! :aheartbea

      * If you weren't satisfied, how did the company solve your problem?
      ---

      * Would you order from this company again?
      Of course, they also send gifts

      * Would you buy this company's products second-hand?
      Yes
       
    10. * What did you order? Super Female Body;White skin
      * When did you order? 5/14/2011
      * How was the communication? great!
      * How easy was it to pay? very
      * How long did it take to ship? little over 3 weeks
      * Was the quality appropriate for the price, in your opinion? More so, $190.00 for a SD sized girl body including EMS shipping. The body came flawless, gorgeous, great resin very smooth!! Very very good deal.
      * Did the item look like the sales pictures? better I think.
      * Were you satisfied with the product? YES! :)
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again? YES
      * Would you buy this company's products second-hand? YES!

      I was really surprised with this company, they quality for the price is just unbelievable. I've never found a body that affordable that looked that nice :) I'd highly recommend them!
       
    11. * What did you order? tiny boy, tiny girl body, accessories - came with free head and free doll
      * When did you order? July 19, 2011
      * How was the communication? wonderful, very helpful
      * How easy was it to pay? very
      * How long did it take to ship? 6 weeks
      * Was the quality appropriate for the price, in your opinion? absolutely
      * Did the item look like the sales pictures? much better
      * Were you satisfied with the product? yes, very
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again? yes
      * Would you buy this company's products second-hand? yes

      The resin is very beautiful, all the dolls were sanded very smooth and everything was packed very carefully. Also, they were very friendly and answered questions within a day.
       
    12. * What did you order? Batboy, Mia, Nigel
      * When did you order? 7/14/2011
      * How was the communication? great communication!
      * How easy was it to pay? You could pay full or over time. It's more than easy!
      * How long did it take to ship? 4 weeks
      * Was the quality appropriate for the price, in your opinion? They were so much better than I hoped for!
      * Did the item look like the sales pictures? better!
      * Were you satisfied with the product? absolutely!
      * If you weren't satisfied, how did the company solve your problem? I had no problem.
      * Would you order from this company again? Yes, I already have!
      * Would you buy this company's products second-hand? yes!

      I was pleasantly surprise at the quality of these dolls! If I had question they responded quickly. I highly recommend.
       
    13. What did you order?
      A tiny boy with free event head, a pair of shoes, clothes, and a pair of eyes

      * When did you order?
      August 6th 2011

      * How was the communication?
      Pretty darn easy. I'd always get a response within two days.

      * How easy was it to pay?
      Easy with Paypal.

      * How long did it take to ship?
      Shipped September 21st

      * Was the quality appropriate for the price, in your opinion?
      Quality is excellent! Everything is so perfect!

      * Did the item look like the sales pictures?
      Exactly the same.

      * Were you satisfied with the product?
      Very satisfied :D

      * Would you order from this company again?
      Sure would!

      * Would you buy this company's products second-hand?
      Absolutely!
       
    14. I placed an order at 5star doll.
      After some false shipping dates my package arrived,
      I ordered normal skin paws and got them in tan skin
      I bought a 6/7 wig that fit my 70 cm doll with a 8/9 size head.
      On their site one of the wigs looks red and in real it is pink/purplish. I send them a message with these little dissapointments and asked for a solution.
      This is the answer I got

      Dear customer, thank you for contacting us. We want to refund you the paws cost. The wig MW61 is right size for mini dolls. And the TW20, the color difference is caused by screen. Not our problem.

      Ok, that they don't want to do anything about the color difference, fine.
      Refund for paws good solution and received it already
      about the wrong size wig. they didn't ask for proof or anything. I was working on pictures but they didn't come out to my liking. But here is a flashy picture of a 6/7 wig on a 8/9 size doll head.
      [​IMG]

      I also found out that the sizes on there site are incorrect.
      tiny is according to them 5/6 in real it is 6/7
      mini is 6/7 accourding the site in real it is 7/8

      I am satisfied with their dolls but there complaint-service needs some work.
       
    15. I ordered a normal Skin TongTong, along with several accessories. Communication was excellent, very friendly and prompt. Shipment was in reasonable time. They forgot one Dress, but it was sent later for free. If they ever issue a doll which interests me, maybe I will order from them again.
       
    16. I apologize for reactivating this thread but I decided that I had to post about my doll's arrival!

      * What did you order?
      Jadite in White
      * When did you order? April 29th at like 12:00am
      * How was the communication? Fantastic! I didn't email them until later in the making process, just asking for an update. They were quick to respond and were actually just finished with my doll and needed to fix my address OTL
      * How easy was it to pay? Extremely.
      * How long did it take to ship? Less than 2 weeks. It was surprisingly fast.
      * Was the quality appropriate for the price, in your opinion? I think so. This is my second doll and I thought that the price was appropriate especially since it was really big (in my mind). It's really well sculpted so I won't argue.
      * Did the item look like the sales pictures? Yes! Except mine is in white. >w>
      * Were you satisfied with the product? Very much so.
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Yes!
      * Would you buy this company's products second-hand? Definitely!

      I really love this company and it was my first time ordering through the company itself. Dennis is the nicest person to talk to and they're super friendly! It was definitely an awesome experience.