1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Doll Bakery Service Review

Feb 7, 2016

    1. Doll Bakery
      www.dollbakery.com

      Please copy and paste this template, then give your responses.

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Were there any missing or broken items in your order?
      * If there were any problems with your order, how did the company handle them?
      * Would you order from this company again?

      PLEASE STICK TO THE FACTS!
       
      #1 AirimirOfGondor, Feb 7, 2016
    2. * What did you order?
      One pair 14mm November 2016 LE eyes

      * When did you order?
      December 1, 2015

      * How was the communication?
      Slow, and sparse.

      * How easy was it to pay?
      Website checkout, and Paypal - easy

      * How long did it take to ship?
      I received the order today, February 6, 2016 (2 months later)

      * Were there any missing or broken items in your order?
      No

      * If there were any problems with your order, how did the company handle them?
      N/A

      * Would you order from this company again?
      I plan to, but I will most likely avoid the LE eyes in the future unless Doll Bakery can work out a better business model for that offering. It wasn't immediately clear that I was buying a preorder item - the sale period for these eyes was mostly in-stock items, so I thought mine was in-stock as well. After I realized the preorder nature of my order, I still wasn't expecting a two month wait, as the last pair I preordered took around one month. In the end it turned out fine, just a little more updating might have been nice.
       
      #2 AirimirOfGondor, Feb 7, 2016
    3. * What did you order? 18mm brown eyes marked "in stock."
      * When did you order? Early April 2016.
      * How was the communication? None was required.
      * How easy was it to pay? Very easy through the shopping cart and Paypal.
      * How long did it take to ship? Only a few days.
      * Were there any missing or broken items in your order? Everything was intact and packaged well.
      * If there were any problems with your order, how did the company handle them? There were no problems.
      * Would you order from this company again? I will be glad to purchase more in-stock eyes from them in the future!
       
      #3 AlisonVonderland, Jul 8, 2016