Aileen Doll / AileenDoll Feedback

Jul 27, 2012

    1. Website: http://aileendoll.com

      * What did you order?

      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?

      PLEASE STICK TO THE FACTS!
       
    2. * What did you order?
      A pair of 1/3 glasses, a bag and a Seed dragon

      * When did you order?
      17th July 2012
      * How was the communication?
      I didn't need to contact them for anything. I didn't get a shipping notice, so if I hadn't checked the website by chance I wouldn't have known until it turned up.
      * How easy was it to pay?
      Easy, by PayPal.
      * How long did it take to ship?
      A week, despite one of the items being resin.
      * Was the quality appropriate for the price, in your opinion?
      Yes. The glasses and bag are nicely made, and the Seed resin seems good quality, although the sleeping faceplate is a bit tight on the head.
      * Did the item look like the sales pictures?
      Yes.
      * Were you satisfied with the product?
      Yes.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes, happily.
      * Would you buy this company's products second-hand?
      Yes.
       
    3. * What did you order?
      Limited Edition Seed Dragon
      * When did you order?
      July 16th 2012
      * How was the communication?
      N/A as I didn't have to communicate with them
      * How easy was it to pay?
      I didn't create an account and it was easy to pay via PayPal
      * How long did it take to ship?
      The dragon shipped on August 2nd (after 17 days) and they sent me a shipping notice
      * Was the quality appropriate for the price, in your opinion?
      Yes, definitely!
      * Did the item look like the sales pictures?
      Yes!
      * Were you satisfied with the product?
      Absolutely!
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes!
      * Would you buy this company's products second-hand?
      Yes!
       
    4. * What did you order?
      Limited seed Dragon and a SD size pistol
      * When did you order?
      14th of July 2012
      * How was the communication?
      I could not join them which annoyed me greatly, they did not reply to my quesion about how to fix the issue at all, but I ordered anyway
      * How easy was it to pay?
      Yes by paypal
      * How long did it take to ship?
      He arrived home on the 30th of July 2012
      * Was the quality appropriate for the price, in your opinion?
      Yes
      * Did the item look like the sales pictures?
      Yes except that he was not painted and I did ask if the resin was colored, but never got an answear.
      * Were you satisfied with the product?
      Yes
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes
      * Would you buy this company's products second-hand?
      I think so
       
    5. What did you order?
      Limited Halloween event = Rot /or Seed dragon with Pumpkin Head .

      When did you order?
      12th of October 2012

      How was the communication?
      I couldn't communicate with them. Somehow, I was never able to place a question on their Q&A before I ordered !
      After getting the dragon though, I was able to place the Question so either their forum had problems or I have no idea !!!

      How easy was it to pay?
      It was easy = paypal

      How long did it take to ship?
      My order got shipped on 21st of November and he arrived yesterday on 25th of November.

      Was the quality appropriate for the price, in your opinion?
      No . I am very happy with the sculpt but I am very disappointed with the sanding / finishing step. There seem to be NO finishing / sanding step because doll came with cracky looking seams and they are VERY obvious there. Also, the doll is NOT sealed or w/e sealant they are using is not successful because the doll was wrapped in a pillow and once I opened it, the claw and leg of the right part were placed closed to the body and that stained his belly part badly. There is lines and black marks all over it. Worse is when trying to remove them, they just also remove the paint underneath! I am truly shocked by this quality

      Did the item look like the sales pictures?
      Yes he did.

      Were you satisfied with the product?

      until now NO . I am waiting for the company replay to see if they will fix that for me or not.

      If you weren't satisfied, how did the company solve your problem?
      I wrote to them yesterday but they didn't replay to me yet, though I could see their was 3 views on my question, one if them was me so I am pretty sure they already read it though no reaction/respond yet.

      Would you order from this company again?

      Not in my mind but if I will, only blank dolls

      Would you buy this company's products second-hand?

      I think so - if it was customized by other artist or blank only though.
       
    6. I need to change my review as a detour happened while communicating with the company.
      This is a link that will sum everything up : http://www.flickr.com/photos/chocoang3l/8261799732/in/photostream

      And my new answers :

      * How was the communication?

      I wasn't able to post on their Q&A board before I submit order. I had questions but they never could be asked / answered. I wrote to them the 2nd day after receiving the doll [was just trying my odds] and it worked. Communicaton is VERY bad. I only got them to answer me after informing them, that I need their answer if they plan to give one, since I am submitting my review to the community [they kept me waiting for 8 days to answer me directly once I said that].
      They are misleading, not direct and will try to go around and make things not accepted, and all your problem. They never took responsibilities for anything and they didn't once answered my question which I repeatedly asked, why don't you seal the doll? why the information on the product page don't see that or say that dolls won't be sanded ?.
      I sent them a box opening video because they claimed my photos were not taken the same day I opened the dragon, and then they decided to delete that last message of mine, block me from entering their website.

      * Was the quality appropriate for the price, in your opinion?
      No . Very bad quality for that price. I paid for a doll that priced equally to fairyland / Lati and the quality is less than any of my other dolls. They don't sand seams, they don't seal the paint and they don't care to be clear about it on their selling thread.

      * Did the item look like the sales pictures?

      No .. !

      * Were you satisfied with the product?

      Not at all

      * If you weren't satisfied, how did the company solve your problem?

      They blocked me and deleted my message where I showed a video box opening of the product, as they didn't believe in the photos I sent of the problem and accused me of sending photos taken later than the day I received the doll, which was not acceptable to them and making my claim invalid.

      * Would you order from this company again?

      NO

      * Would you buy this company's products second-hand?

      Not sure if I want to give any profit for this company though I love the sculpt ! I ordered it because I loved it after all !
      I truly feel very responsible to say: I don't advice this company to anyone out there.
       
    7. * What did you order?
      A Wawa petdoll with face up/blushing.

      * When did you order?
      February, 2013.

      * How was the communication?
      There wasn't any kind of communication from the company at all. I just noticed my doll was shipped because I went and look at the order status by chance.

      * How easy was it to pay?
      Easy, with paypal.

      * How long did it take to ship?
      1 month and 1 week.

      * Was the quality appropriate for the price, in your opinion?
      It was ok.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      The doll itself was ok and as expected. However, the eyes the doll came with were absolutely full of scratches. They are so deep you could clearly see them when the doll is pictured.

      * If you weren't satisfied, how did the company solve your problem?
      I contacted the company and asked for a way to solve the situation about the damaged eyes and they didn't do a thing to solve my problem at all. They just replied to me that the eyes were not included in the price I paid and than the eyes, being glass, can be easily damaged. It was so unprofesional. I replied to them very dissapointed because they treated me as if I was a fool not knowing anything about glass eyes... but they NEVER replied back nor did anything to help me with the horrible eyes I received from them.

      * Would you order from this company again?
      No if I can avoid it. They're so unprofesional and the customer service is terrible.

      * Would you buy this company's products second-hand?
      Yes. I prefer this over buying from them again.
       
    8. * What did you order?
      Ashes with make-up and brushing

      * When did you order?
      Feb, 2013

      * How was the communication?
      That's really good.
      There were so kind, and reply was really fast.

      * How easy was it to pay?
      via Paypal

      * How long did it take to ship?
      About a month and a week. I receipt it March.

      * Was the quality appropriate for the price, in your opinion?
      Yes, absolutely.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      Yes!

      * If you weren't satisfied, how did the company solve your problem?
      That's no problem.
      oh, but I think My order was delayed a little, but they answered my question very fast.
      (They confirmed me the reason - weather, so I don't mind.)

      * Would you order from this company again?
      Yes, I will. now I'm considering Polymorph seed.

      * Would you buy this company's products second-hand?
      Yes. ^^

       
    9. * What did you order?
      Limited Seed Dragon

      * When did you order?
      25th July 2012

      * How was the communication?

      Didn't need to contact them. I received a shipping notification email.

      * How easy was it to pay?
      Easy, Paypal.

      * How long did it take to ship?

      Order Shipped 2nd of August, (very quick!) I assume that he was already made.

      * Was the quality appropriate for the price, in your opinion?
      Yes. Seed was made very well, and poses wonderfully. He needed to be tightened just a little, but that's all!

      * Did the item look like the sales pictures?
      Yes, except blank. He didn't come with eyes either.

      * Were you satisfied with the product?
      Very much so!

      * If you weren't satisfied, how did the company solve your problem? - N/A

      * Would you order from this company again?
      Yes, certainly!

      * Would you buy this company's products second-hand?
      If in good condition, possibly!
       
    10. * What did you order?
      Brandan Basic - Blank

      * When did you order?
      28th February 2013

      * How was the communication?

      I sent them several messages via their QnA Board. They were polite and friendly, and their English was clear and easy to understand. I also asked sometime during his production if he could be sent with the new smaller hands, and they said it was no problem!

      * How easy was it to pay?
      Easy with Paypal.

      * How long did it take to ship?

      Order Shipped 10th of April, a bit over a month all up.

      * Was the quality appropriate for the price, in your opinion?
      Yes ~ Brandan is very cute and very well made! His posing can be a little finicky though.

      * Did the item look like the sales pictures?
      Yes, except blank. He didn't come with eyes.

      * Were you satisfied with the product?
      Very much so!

      * If you weren't satisfied, how did the company solve your problem? - N/A

      * Would you order from this company again?
      Yes, certainly!

      * Would you buy this company's products second-hand?
      If in good condition, possibly!
       
    11. What did you order?

      A limited Lapis Dragon and a handgun for my other dolls

      When did you order?

      April 12 2013

      How was the communication?

      The communication has been great. I got order confirmation and shipping info sent to my e-mail. When I contacted the company they were very friendly and helpful.

      How easy was it to pay?

      Very easy with PayPal

      How long did it take to ship?

      The package shipped May 21 2013

      Was the quality appropriate for the price, in your opinion?

      It was. The dragon is adorable and the quality feels good. There are minor seam lines on him but those are easy to remove with a bit of sanding (I purchased my dragon blank)

      Did the item look like the sales pictures?

      He did, except mine was ordered with no makeup.

      Were you satisfied with the product?

      I'm very happy with the items I ordered. There's nothing to complain about.

      If you weren't satisfied, how did the company solve your problem?

      There was no problem. However the questions I asked were answered quickly and the replies were very friendly.

      Would you order from this company again?

      I would be happy to! :)

      Would you buy this company's products second-hand?

      If I could no longer purchase the item directly from the company then I would consider buying second hand if the doll had been well cared for.
       
    12. * What did you order? blank Ashes dragon
      * When did you order? April 2013
      * How was the communication? Very good. I got an email with tracking info a few days before he shipped, and another email to make sure he arrived safely.
      * How easy was it to pay? Very easy with PayPal.
      * How long did it take to ship? About 3 weeks, far less than the estimate.
      * Was the quality appropriate for the price, in your opinion? Yes, I think he's fantastic!
      * Did the item look like the sales pictures? Yes, as much as a blank doll can look like a blushed one.
      * Were you satisfied with the product? Very! I love the little guy.
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Definitely!
      * Would you buy this company's products second-hand? Yes
       
    13. * What did you order?
      Aileen Doll Sleeping Seed version 2 with awake faceplate in light green skin, blank.
      * When did you order?
      11-7-2014
      * How was the communication?
      Fine.
      * How easy was it to pay?
      Easy, paypal.
      * How long did it take to ship?
      It was send out on 23-9-2014 and arrived on 1-10-2014.
      * Was the quality appropriate for the price, in your opinion?
      Yes.
      * Did the item look like the sales pictures?
      Yes.
      * Were you satisfied with the product?
      Yes.
      * If you weren't satisfied, how did the company solve your problem?
      n/a.
      * Would you order from this company again?
      Yes.
      * Would you buy this company's products second-hand?
      Yes.
       
    14. * What did you order?
      Dragon Lazuli Ver 3
      * When did you order?
      April 20, 2019
      * How was the communication?
      I didn't need to contact them.

      * How easy was it to pay?

      Very easy, just paypal
      * How long did it take to ship?
      Shipped on June 24th, Rec'd the 28th.
      * Was the quality appropriate for the price, in your opinion?
      Yes
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      Very much so
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Definitely.
      * Would you buy this company's products second-hand?
      Yes, if in good condition.