1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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Alice's Collections Feedback (ALL)

Sep 23, 2010

    1. * What did you order?
      - wig
      - white tank top
      - floral denim shorts
      - plaid skirt
      - socks
      - converse shoes
      - cardigan
      - mint sweater
      - black ruffle shirt
      - heart necklace
      - eyelashes
      - elastic

      * When did you order?
      I ordered around September 7, 2015.

      * How was the communication?
      Communication was amazing! I accidentally split my order up into two and with a simple email it was solved. Alice's English is perfect and she replies even within three hours sometimes, depending on the time.

      * How easy was it to pay?
      Really easy. I used paypal.

      * How long did it take to ship?
      For me, I chose EMS shipping so in total it took ten days.

      * Was the quality appropriate for the price, in your opinion?
      Extremely! Everything is super well made with real pockets and belt loops, and everything is super cute.

      * Did the item look like the sales pictures?
      The wig was a little off color and the sales pictures don't really show the clothing on dolls, so I wasn't sure to expect from it.

      * Were you satisfied with the product?
      Really satisfied. It wasn't too pricey at all and looks super cute!

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yep, I already have a full cart :D

      * Would you buy this company's products second-hand
      It's not really necessary I guess? They have cheaper shipping too, so shipping really isn't a problem. I'd rather order direct.
       
    2. * What did you order?
      Doll Legend 1/3 Male Jointed Long Nail Hands with Veins + blushing.
      * When did you order?
      19th November
      * How was the communication?
      Absolutely amazing.I contacted them about the order, around the beginning of December because I needed to ask if it was at all possible to change the colour from Normal Pink resin to Normal Yellow as I'd received the doll I paid for and it wasn't the colour described so the hands would no longer match, responses were immediate and always courteous and helpful. They contacted Doll Legend and both companies said the switch was possible and were happy and able to do so. I've dealt with awesome people before but this company went above and beyond and Doll Legend were amazing as well, I couldn't have asked for better.
      * How easy was it to pay?
      As easy as anything, I just paid via paypal.
      * How long did it take to ship?
      Not very long. The package was sent out on the 24th of December. I believe it would have been sent out even quicker, but seeing as the company was about to apply the blushing when I asked about the switch and had to completely remake the hands in a new colour, it took a little longer.
      * Were there any missing or broken items in your order?
      Nope, everything was fine and wrapped so safely I could barely open it! :)
      * Was the quality appropriate for the price, in your opinion?
      Yes! The hands pose so well, and they hold the poses, there's no springing into other positions like with my other dolls jointed hands and the resin is thick and they are really well made.
      * Did the item look like the sales pictures?
      Yes, exactly the same. They are just perfect.
      * Were you satisfied with the product?
      Perfectly satisfied. They were much quicker than I expected, very well made and the poseability is amazing.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Absolutely! I've ordered multiple times and love the service and the items available that I will continue to buy from them as long as they are around.
       
    3. * What did you order?
      A pink and white striped sweater and white skirt set. (G197)
      * When did you order?
      December 3rd.
      * How was the communication?
      Very good! They answered every single one of my silly little questions within hours.
      * How easy was it to pay?
      With PayPal, so very easy.
      * How long did it take to ship?
      It took an incredibly long time, nearly a month before it finally shipped. It arrived after about five weeks. I would be bothered by this, but it's understandable given that they had a lot of sales going on around the holidays, so they were probably pretty busy, and they are a small company, after all. They also sent me a magic eraser for free, I think that's what they do if the order is delayed a lot.
      * Was the quality appropriate for the price, in your opinion?
      Very! The quality of the clothing is wonderful. It looks even more beautiful in person. The fabric is very durable and it was easy to put on my doll. It fits perfectly and looks absolutely adorable on her. I love the colors and style of this outfit. If anything, it was at a very low price for something this beautiful.
      * Did the item look like the sales pictures?
      Yes, it did. If anything, it's even better in person! The sweater is a beautiful color in person and the skirt is a lot poofier (which is a good thing).
      * Were you satisfied with the product?
      Absolutely!
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Definitely! In fact, I already have ordered a pair of boots from them that I think will match her outfit well.
      * Would you buy this company's products second-hand?
      I'm not certain that would be necessary, but I suppose I would.
       
    4. * What did you order?
      2 - BJD Mouthmask
      2 - Rubber Joint Pad
      2 - (Event) BJD Headphone sd & msd
      Msd hoodie
      Msd shirt
      Msd tank
      Msd outfit
      Msd shorts
      Msd Pants
      Msd suspsnders
      Msd Jacket
      2 - 70cm tank
      70cm cross shirt
      70cm pants

      * When did you order?
      June 18, 2015

      * How was the communication?
      Great communication, they were quick to answer any questions and when I should expect my order.

      * How easy was it to pay?
      Pretty easy, payed using paypal without a problem

      * How long did it take to ship?
      July 27, 2015 - So about a months wait for just clothing order

      * Was the quality appropriate for the price, in your opinion?
      I have no complaints, everything seemed nicely made and nothing has fallen apart yet.

      * Did the item look like the sales pictures?
      Yep everything seemed exactly like shown, so my expectations were met.

      * Were you satisfied with the product?
      Everything appeared as it was shown and described. Each item in it's own little plastic bag, making it easy to account for everything. So yes I am satisfied with my order.

      * If you weren't satisfied, how did the company solve your problem?
      Everything was good for me

      * Would you order from this company again?
      Yes, I would. I ordered during an event and it was worth it for the gift at the time. I would definitely order again to take advantage of the events.

      * Would you buy this company's products second-hand
      I wouldn't mind and I think I have a few times, from buying things from ebay.
       
    5. * What did you order?
      Five pairs of MSD shoes and a red MSD cape
      * When did you order?
      December 7, 2015
      * How was the communication?
      There was not much communication as I did not have any questions for them, but a very friendly shipping notice was sent.
      * How easy was it to pay?
      Very easy with Paypal
      * How long did it take to ship?
      Aprox. five weeks
      * Were there any missing or broken items in your order?
      No, everything was perfect
      * If there were any problems with your order, how did the company handle them?
      No problems
      * Would you order from this company again?
      Absolutely:)
       
    6. * What did you order?
      Kids Sky Bobo

      * When did you order?

      23.10.2015

      * How was the communication?
      All of my questions were replied promptly.

      * How easy was it to pay?
      Is there something easier than PP? =D

      * How long did it take to ship?
      They shipped it out as soon as they got it, but due to the holidays it took a while.

      * Was the quality appropriate for the price, in your opinion?
      Yes.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      Yep, and some free gifts =3

      * If you weren't satisfied, how did the company solve your problem?
      -----

      * Would you order from this company again?
      Already did =D

      * Would you buy this company's products second-hand
      I don't think the question is appropriate to AC ^^; they are not producing stuff on their own...
       
    7. * What did you order?
      A BJD, a wig, a pair of boots, pants, a shirt, an outfit, a doll-sized macbook, a pair of gloves.
      * When did you order?
      December 2015.
      * How was the communication?
      Perfect, the seller is kind, friendly and ready to answer any question you'll ask.
      * How easy was it to pay?
      Very easy (Paypal linked to my e-card).
      * How long did it take to ship?
      The package came very fast, I didn't expected it so soon, I had my darling 4 weeks after ordering, and it was very easy to track.
      * Was the quality appropriate for the price, in your opinion?
      Oh yes ! I enjoyed the reduced prices for Christmas events and had a free makeup for my doll.
      * Did the item look like the sales pictures?
      Even better than in the pics, especially the doll and its makeup were wonderfully realized.
      * Were you satisfied with the product?
      I'm more than happy with him.
      * If you weren't satisfied, how did the company solve your problem?
      Not any problem.
      * Would you order from this company again?
      Yes !
      * Would you buy this company's products second-hand?
      Yes !
       
    8. * What did you order?
      MSD Myou Wind with wig.

      * When did you order?
      12/8/15

      * How was the communication?
      EXCELLENT

      * How easy was it to pay?
      Very Easy.

      * How long did it take to ship?
      Less than a month.

      * Was the quality appropriate for the price, in your opinion?
      I feel like the quality was far superior, especially for the price.

      * Did the item look like the sales pictures?
      Absolutely.

      * Were you satisfied with the product?
      Extremely.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Absolutely!!

      * Would you buy this company's products second-hand
      Absolutely.
       
    9. * What did you order?
      • 14mm Eyes: EHA506 14mm
      • Eyelash-08 in black
      • Eyeputty
      • DF-A Practice Head in white
      * When did you order?
      6th January 2016

      * How was the communication?
      AWESOME! I received regular updates on packing & shipping as well as my tracking number and any questions were answered very well, I am absolutely happy with how the communication went down :D !

      * How easy was it to pay?
      Very easy: Paypal!

      * How long did it take to ship?
      My order was shipped one day after ordering! I chose registered Airmail (which was just 5$) which took from 7th January till 26th January - including customs (the parcel was not inspected by local customs, but was instead waved through).

      * Was the quality appropriate for the price, in your opinion?
      Absolutely! The head was a steal at 20 Dollars - I'll use it for practicing faceups and maybe try it on a doll body later on - I am loving it :D !

      * Did the item look like the sales pictures?
      Indeed! Better actually, fell in love with the head and the eyes look so pretty :) !

      * Were you satisfied with the product?
      Absolutely!

      * If you weren't satisfied, how did the company solve your problem?
      NA

      * Would you order from this company again?
      Already did :D
       
    10. * What did you order?
      BJD Akagi Doll (Tann-3) and some clothes for SD doll. (Black shirt, stripped shirt and pants.)

      * When did you order?

      12 October 2015

      * How was the communication?
      Perfect. I messed up the shipping option. They sent me message and gave discount.

      * How easy was it to pay?
      Very easy. Paypall option. Just few clicks.

      * How long did it take to ship?
      The package arrived 25th November.

      * Was the quality appropriate for the price, in your opinion?
      Definitely. 100$ discount on big doll and yet discount on shipping is great.

      * Did the item look like the sales pictures?
      Even more better. Those hands are masterpiece.

      * Were you satisfied with the product?

      Totaly.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      I already did!

      * Would you buy this company's products second-hand
      Absolutely.
       
    11. * What did you order?
      Two bjds : Island doll Mian mian and An an with their outfits.
      And two pairs of eyes : EHF204 10mm and EDT004 10mm.
      * When did you order?
      Thursday 22 October, 2015
      * How was the communication?
      Really great ! I did'nt have any problem, all my questions found an answer. It's a pleasure to talk with nice people like that.
      * How easy was it to pay?
      I paid with Paypal I didn't have any issue.
      * How long did it take to ship?
      Monday 4 Junuary, 2016. Around 3 months.
      * Was the quality appropriate for the price, in your opinion?
      Yes ! And I didn't have to pay the shipping fee that's really great.
      * Did the item look like the sales pictures?
      Exactly the same.
      * Were you satisfied with the product?
      Yes ^^
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      For sure !
      * Would you buy this company's products second-hand
      I think so.
       
    12. * What did you order?
      Akagi Doll Yusri and Mystic Kids Lillian, both 1/4, plus a whol bunch of clothes and accessories.
      * When did you order?
      December 5, 2015
      * How was the communication?
      Near the end of January I sent an email just wondering about the order status and a day later I got a reply that the order was
      nearly ready and they would ship it out in two days!!
      * How easy was it to pay?
      Paypal makes everything easy lol
      * How long did it take to ship?
      Ordered on December 5 and shipped on January 30- about three months. This was a good amount considering 1) I ordered on the holiday season and 2) I ordered A LOT of stuff.
      * Was the quality appropriate for the price, in your opinion?
      Yes!!! A lot of the clothes were cheaper than I thought they should be but I'm not complaining.
      * Did the item look like the sales pictures?
      Yep!!
      * Were you satisfied with the product?
      Absolutely. I'll be ordering from them again soon.
      * If you weren't satisfied, how did the company solve your problem?
      n/a
      * Would you order from this company again?
      Yes!!
      * Would you buy this company's products second-hand
      Sure
       
    13. * What did you order?
      1 shirt, 2 sweaters, 1 jacket, 1 hoodie and 1 pair of pants, all custom-sized for my Vito boy.
      * When did you order?
      The 2nd of February (2016).
      * How was the communication?
      Great, Alice is always very helpful. Some of the items I wanted weren't able for customization so they warned me almost instantly and we made the changes really quickly.
      * How easy was it to pay?
      Easy, with Paypal.
      * How long did it take to ship?
      1 month minus 1 day. Great time for custom clothing.
      * Was the quality appropriate for the price, in your opinion?
      Yes, totally, I'm happy with all the products.
      * Did the item look like the sales pictures?
      The jacket is a little darker than in the pictures, but everything is fine.
      * Were you satisfied with the product?
      Yes!
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Sure!
      * Would you buy this company's products second-hand.
      Yes, why not?
       
    14. * What did you order?
      • In-stock Doll (Doll Leaves Wish)
      • A bunch of MSD sized clothes and boots
      * When did you order?
      Friday 22 January, 2016

      * How was the communication?
      Awesome! I got updates, every question was answered quickly and I received a shipping notice with the tracking number (DHL)

      * How easy was it to pay?
      Very easy: Paypal!

      * How long did it take to ship?
      Friday 29 January, 2016 (one week later, because clothes were not all in stock). And I received the item the following Monday! So basically it only took the weekend to get to me (Asia to Germany) which was just insanely fast.

      * Was the quality appropriate for the price, in your opinion?
      Absolutely! I actually feel like i underpaid for the Doll Leave Wish, his resin is amazing, so sturdy and smooth,very well strung and the clothes are pretty - so I am extremely pleased.

      * Did the item look like the sales pictures?
      Absolutely! The doll looked even better!

      * Were you satisfied with the product?
      Extremely!

      * If you weren't satisfied, how did the company solve your problem?
      NA

      * Would you order from this company again?
      Absolutely no doubt about it :) !
       
    15. * What did you order?
      • In-stock Freddy-2 from Dollzone
      • Grey fur-wig MSD sized
      • Black slippers MSD sized
      • Underwear MSD sized
      • Blouse MSD sized
      • Eyes 12mm
      • Eyes 14mm
      • Long, stretchy underpants MSD sized
      • Eyelashes White
      • MSD sized elastic string
      • Doll Cap MSD sized
      • Outfit MSD sized
      • Kazari Event cat
      * When did you order?
      Friday 5th February, 2016

      * How was the communication?
      Just absolutely incredible! I made a few mistakes when ordering:

      1. I picked the wrong wig sized - one brief email and they corrected it, absolutely no problem
      2. A few days later I noticed there was an ongoing event and I actually qualified but had forgotten to add the event doll to my order. I wrote them, they added it (I paid the additional amount) - no problem!
      3. Another few days later I inquired about the status of the order (I was sooo eager to get Freddy xD), and they replied with a brief overview of which items are still in production. They offered to split up my order, all I had to do is pay another 5$ shipping so the remaining items could be sent at a later date via Airmail. One day later my order was shipped with DHL Express (Freddy and most of the stuff I ordered) and reached here within 2 days - which is just incredibly fast :) !

      * How easy was it to pay?
      Very easy: Paypal!

      * How long did it take to ship?
      The in-stock part of my order was shipped ~12 days after ordering.

      * Was the quality appropriate for the price, in your opinion?
      Absolutely! After the Doll Leaves order I had high expectations and Feddy-2 just blew me away :] ! No seamlines, smooth resin, no defects - everything was in perfect condition! Same goes for the accessories/eyes/wig etc.

      * Did the item look like the sales pictures?
      Absolutely!

      * Were you satisfied with the product?
      Extremely!And I was also very happy with the wonderful customer support.

      * If you weren't satisfied, how did the company solve your problem?
      NA

      * Would you order from this company again?
      I am already planning my next order :]
       
    16. * What did you order? LianYin from Doll Legend, various clothing pieces, wigs, and eyes.
      * When did you order? July 3rd, 2015
      * How was the communication? Super simple. Alice always responds promptly, and does her best to make sure everything was okay.
      * How easy was it to pay? Paypal.
      * How long did it take to ship? A little over a month and a half.*
      * Was the quality appropriate for the price, in your opinion? Yes and no. The items that came from Alice's were wonderful. The doll's face-up was a little lackluster. But that's a gripe for Doll Legend, never Alice's.
      * Did the item look like the sales pictures? Oh absolutely.
      * Were you satisfied with the product? Yes.*
      * If you weren't satisfied, how did the company solve your problem? Okay, so to clarify the '*' I keep putting, I ordered LianYin with the fish ear option. It's just a small bit of resin that covers her real ears. But for some reason it wasn't shipped with the rest of the doll. It took 4 months from when I ordered to finally receive the, after asking Alice if she could bug Doll Legend again. So, Doll Legend, 2/5 stars. Alice? 6/5. Always a pleasure.
      * Would you order from this company again? Plan to! I'm eyeing a LoongSoul doll as I type.
      * Would you buy this company's products second-hand? I mean sure, not that Alice has a specific brand, but sure.
       
    17. * What did you order?
      Two DF-A Practice Heads. Shipping was free because the order was over $40 and less than 1.5 kg.

      * When did you order?
      12 February, 2016

      * How was the communication?
      Great! They kept me informed that they had received my order, when the item had shipped (and when to expect the tracking #), and provided tracking # as soon as it was available.

      * How easy was it to pay?
      Easy as it was via Paypal. I think that is their only payment method, however.

      * How long did it take to ship?
      It was shipped out 3 days after I ordered due to Chinese New Year. It arrived March 2nd. Super fast shipping (EMS)!

      * Was the quality appropriate for the price, in your opinion?
      Yes! I think the practice heads are a steal and it's awesome that DF-A provides them at such a low cost for aspiring face-up artists (like me) who have just joined the hobby.

      * Did the item look like the sales pictures?
      Yes. All items looked as they did in the pictures, if not a little better.

      * Were you satisfied with the product?
      Yes. I'm happy with everything. They also provided a magic eraser and labelled it "AC gift" which was a nice added touch.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes, for sure.

      * Would you buy this company's products second-hand
      N/A
       
    18. What did you order?
      Doll Chateau Elizabeth and event doll Carol

      * When did you order?
      November 15, 2015

      * How was the communication?
      Great! She always kept me updated about my layaway payments, the status of my order and answered all my questions promptly and very friendly

      * How easy was it to pay?
      Very easy! Using layaway via paypal

      * How long did it take to ship?
      It was shipped the same day after paying my last layaway payment. And it arrived 3 days later on March 3.

      * Was the quality appropriate for the price, in your opinion?
      Absolutely! DC quality is amazing <3

      * Did the item look like the sales pictures?
      Even better!

      * Were you satisfied with the product?
      Totally! I'm very very happy with my new Dolls.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes, definitely.

      * Would you buy this company's products second-hand
      Yes.
       
    19. * What did you order?
      Angel of Dream Tao Huandao
      One hoodie
      One white button-down shirt
      One pullover
      One cardigan
      A pair of blue jeans
      A pair of black and white socks
      A pair of black boots
      A pair of glasses
      A wig cap
      **A magic sponge was also included in the order, as a nice little gift.

      * When did you order?
      January 16th, 2016

      * How was the communication?
      We didn't communicate much, but when I did hear from them they were pleasant.

      * How easy was it to pay?
      Paypal! Super-easy.

      * How long did it take to ship?
      Seven weeks and four days, plus three more days for transit, for a grand total of eight weeks.

      * Was the quality appropriate for the price, in your opinion?
      Absolutely.

      * Did the item look like the sales pictures?
      Yes. The cupcake cardigan looks even better, in fact! The doll is a fabulous product; I wasn't expecting him to be as nice as he is!

      * Were you satisfied with the product?
      100% satisfied.
      * If you weren't satisfied, how did the company solve your problem?
      No problems, thank God!

      * Would you order from this company again?
      Yes, and I intend to.

      * Would you buy this company's products second-hand?
      Yes, if they were well cared-for and in good shape.
       
    20. * What did you order?
      A Doll Chateau full doll, some clothing, a wig and headcaps.

      * When did you order?
      On December 2nd 2015

      * How was the communication?
      Alice was REALLY nice. The communication was wonderful; every one of my emails were answered within a short period of time, I received shipping notice when my package was shipped out. She also assured me when I was at the brink of over-worrying because the shipping status did not change for at least 3 months! haha. But I can say really, probably the best customer service I've gotten.

      * How easy was it to pay?
      It was easy, through Paypal.

      * How long did it take to ship?
      3-4 months, but the lag was due to Chinese New Year and the doll company was taking leave, not at all Alice Collections' fault. I selected EMS for shipping, so once the package shipped out, I received it within 5 days. Awesome~

      * Was the quality appropriate for the price, in your opinion?
      Yes, I was especially pleased with the resin quality of the doll. So smooth, no seam lines, beautiful faceup and body blushing, just perfect. Alice included a magic eraser and a pair of eyes as free gifts, which was really nice & sweet of her.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?

      For the most part, yes. Although I can't say the same for the wig. Its shedding was quite horrifying XD

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      I would.

      * Would you buy this company's products second-hand?

      Yes, I might.