1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Alice in Labyrinth Feedback (2009)

Mar 25, 2009

    1. * What did you order? One normal skin Alice
      * When did you order? March 19, shipped out on the 21st
      * Did you order directly from the company, or through a distributor or dealer? I ordered directly from the company, during their fabulous free shipping sale!:) I also received a pair of their awesome hybrid eyes (they even gave me colors that were meant to be boy!)
      * How was the communication? Communication was excellent! Very polite and answered all my questions in a timely matter!
      * How easy was it to pay? Very easy, thru paypal. They do not charge fees either:D
      * How long did it take to ship? It shipped out the 21st and I received it on the 24th. Fastest shipping on earth!
      * Was the quality appropriate for the price, in your opinion? Very appropriate!
      * Did the item look like the sales pictures? Yes it did!
      * Were you satisfied with the product? I'm very satisfied. The Alice sculpt is amazing! I love all the little details of the eyes and mouth.
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Absolultely!
      * Would you buy this company's products second-hand? Probably not because I love dealing with this company directly:aheartbea!
       
    2. What did you order? Chloe head-white, Glen and Bertram heads - normal resin.

      * When did you order? October 24th

      * Did you order directly from the company, or through a distributor or dealer? Directly from the company

      * How was the communication? Excellent!

      * How easy was it to pay? Quite easy, using PayPal.

      * How long did it take to ship? They shipped on October 25th and the package arrived on October 30th - less than a week after placing the order. Amazing.

      * Was the quality appropriate for the price, in your opinion? Even more so. These heads are extremely high quality and beautifully made.

      * Did the item look like the sales pictures? Yes

      * Were you satisfied with the product? Extraordinarily satisfied.

      * If you weren't satisfied, how did the company solve your problem? N/A

      * Would you order from this company again? Absolutely YES.

      * Would you buy this company's products second-hand? Yes, though I would prefer to buy from the company directly because they are wonderful to deal with.
      :D