1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Anubis Doll Cafe Feedback

Dec 9, 2024

    1. Template:
      What did you order?
      When did you order?
      How was the communication?
      How easy was it to pay?
      How long did it take to ship?
      Were there any missing or broken items in your order?
      If there were any problems with your order, how did the company handle them?
      Would you order from this company again?

      What did you order?
      A Terakura A-Ha head.
      When did you order?
      5/7/24
      How was the communication?
      Very good! I emailed them back and forth several times and always got a speedy response.
      How easy was it to pay?
      Easy. I paid in three layaway installments via Paypal.
      How long did it take to ship?
      2-3 days after I finished paying the item off.
      Were there any missing or broken items in your order?
      No, but...they sent me the wrong head. I received a Terakura A-He head, I believe.
      If there were any problems with your order, how did the company handle them?
      I contacted them and sent a photo of the incorrect order, and was directed to send it back to a specific address and they would ship the correct head after it arrived. Once it did, I was given a second shipping number to track with the correct head, and I did in fact receive it after.
      Would you order from this company again?
      Prooooobably? I'm not thrilled I had to wait longer for my head, but they did in fact send the right one after I contacted them. But they did correct the issue. I think I would order from them again, but only if it was something I couldn't find elsewhere.
       
      #1 Captainnessbot, Dec 9, 2024