I purchased a Tan El from rykaan, and he arrived yesterday. He was carefully packaged, and there were no marks on the shipper to indicate he had been bustled in shipping. As soon as I unwrapped the bubble wrap from his face, and removed the face protector, I saw scratches on both cheeks (that look like fingernail marks, perhaps made by grabbing the face to turn it) and a diagonal scratch near his eye, well into the eye makeup, where the color is gone. This pic was taken as soon as I got the box open, and you can see the mark near the eye. (This actually looks worse IRL, as the reflection sort of washes it out). This second pic I took tonight.....maybe in daylight tomorrow I can get a better pic, but you can see the scratches on his cheek/upper lip area, and the place near his eye where the color is gone. The spot near his eye, I will say once again, is much worse than this looks, because he is darker than he photographs, and it really stands out. I immediately PM'd rykaan to request a refund, and was told no, and that it must have occurred in shipment (unlikely, as she had wrapped him very well), or, perhaps *I* caused this when I opened him. She offered me $30 to have the faceup "retouched" by one of our DOA makeup artists. I told her that the reason I bought *this* specific El was because of his faceup.....I like him JUST as he came from Luts. I then once again stated that I would feel better just returning him, and maybe she could have him retouched. I then received this reply..... "I have never represented the doll to you as anything but used. You have even seen my pictures of him out of his box in a variety of poses, with different eyes and wigs. So, even if there were minor scratches on the doll itself, that would be a natural condition of a used item, even according to Paypal. And, in this case there are no scratches on the doll itself by your own admission, rather, you claim there is an issue with the doll's faceup. As you well know, faceups are removable and can be reapplied and fixed like new as is commonly done with these dolls. It seems you have now simply changed your mind about wanting the doll and it is very unfair and unreasonable of you to ask me to accept the doll back." And, I will say that in none of the poses she shows on DOA, can you see the area under his eye, where the paint is missing from the faceup. Now, when does a "used" doll mean one with a defective/scratched/ruined faceup? I did not "change my mind" about this doll...... I had planned three Angels, an "Angel of Light" who is my present El, Acheron an "Angel of Darkness" who was to be this El (for his dramatic faceup), and an "Angel of Chaos" for a Breakaway that I am currently pursuing. I then just wanted to be done with this, and told her I'd accept the $30. Then, I slept on it, and said no. I don't want to be taken advantage of, and her insinuations that I caused this damage myself actually hurt my feelings. I PM'd this message this morning..... "No. I"ve slept on this, and I am not happy. I am not taking the $30 for the faceup "retouch".....I have no clue how much you think faceups are, but it would be a minimum of $50, plus shipping both ways to have him redone at Luts. Plus, "talented" DOA artists are in the $100 plus range, so you obviously have no clue how much good work costs. I have had many many deals here on DOA, as a seller, and have an excellent reputation, that I am sure can take whatever damage you think you can do by not giving me good feedback on this transaction. I also have never had a problem buying a doll, even a "used" one. "Used" does not mean "flawed". You, however, have only sold one other doll head, and just maybe you are not experienced enough to properly look over the items you are selling beforehand. Which is ok and understandable, but sellers need to stand behind their sales. I would have been SO embarassed to have sold a doll with this faceup rub, that I would have done whatever to make the customer happy....including taking the doll back and refunding the money. That is the only proper thing to do, and since you have refused to do that, I am going to file a complaint with Paypal. And as far as wanting this transaction "finished".....now it is." I find it totally unacceptable that she will not stand behind this doll. Most of you "know" me, but for those who don't, I have bought/sold too many dolls to count (actually I have an exact count on my Palm), and have never had a problem as a buyer or a seller. Paypal may or may not pursue this with her, but I think everyone has a right to know. *Pleeease, don't flame her*, that's not my intent, I just want to warn you all that rykaan is not an experienced seller, or one that you can expect to stand behind a deal. Thanks for reading, and I'm sorry this is so long.