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Batchix Dolls

Sep 4, 2011

    1. Batchix Dolls

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?

      PLEASE STICK TO THE FACTS!
       
    2. * What did you order?
      Ordered Batchix's Machina Epsilon in grey resin.

      * When did you order?
      November 2011


      * How was the communication?
      Perfect. Batchix is very warm.


      * How easy was it to pay?
      Extremely easy, though I live in Asia and Batchix is located in America.


      * How long did it take to ship?
      There was the initial wait while the dolls were being fabricated, but once they were released to Batchix, I got mine to me within two weeks. Bear in mind that I also ordered an artist-cast accessory from her. Additionally, Batchix knows I am allergic to wheat and sent me gluten free ginger snaps! Talk about above and beyond service!


      * Was the quality appropriate for the price, in your opinion?
      Yes. Also, I think I'm spoiled, because this was my very first BJD.


      * Did the item look like the sales pictures?
      Exactly like.


      * Were you satisfied with the product?
      Very.


      * If you weren't satisfied, how did the company solve your problem?
      N/A.


      * Would you order from this company again?
      Based on my satisfaction in my first order, I have recently ordered an Eta Mini-Machina in white resin from Batchix.

      * Would you buy this company's products second-hand?
      Yes.
       
    3. * What did you order?
      A WS Lagoon, a Machina Gamma and a Machina Delta with an Eta faceplate.

      * When did you order?
      Lagoon arrived in February 2012 and Gamma in March 2012. When I ordered Lagoon, she was in stock, but Gamma was a preorder.

      * How was the communication?
      It could not have been more perfect! :)

      * How easy was it to pay?
      Paypal--extremely easy!

      * How long did it take to ship?
      Lagoon shipped immediately, and Gamma shipped once he was in stock!

      * Was the quality appropriate for the price, in your opinion?
      Oh, definitely. I think the quality is extremely affordable for the price.

      * Did the item look like the sales pictures?
      Yes, and even better!

      * Were you satisfied with the product?
      The products are simply fantastic! I could not be happier with them! :D

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Definitely!

      * Would you buy this company's products second-hand?
      Yes!
       
    4. * What did you order?

      I ordered two Lagoons (one in NS and one in BW) and am currently waiting for a Mini Machina!

      * When did you order?

      Whenever the Lagoons were available for preorder and whenever minimachina were up for preorder!

      * How was the communication?

      Communication with Batchix has always been fantastic! she always takes the time to answer all of my questions! <3

      * How easy was it to pay?

      Paypal makes everything easy! :D

      * How long did it take to ship?

      She shipped Lagoon in less then a week. There was a mix up from the casters (no fault of hers) so there was a slight delay to make sure customers were getting what they would be happy with. Otherwise it was super fast, and again that delay wasnt her fault... she wanted make sure everyone was happy with the end product!

      * Was the quality appropriate for the price, in your opinion?

      Beyond appropriate! the Lagoons are so well made and im sure Mini Machina will be as well!

      * Did the item look like the sales pictures?

      Yes! Identical or very close to it! :)

      * Were you satisfied with the product?

      Extremely! again everything was beautiful and exceptionally well made!

      * If you weren't satisfied, how did the company solve your problem?

      No problems, but if there were i have no doubt it would be handled wonderfully!

      * Would you order from this company again?

      Yes! Already have!

      * Would you buy this company's products second-hand?

      Most likely! :D if i dont pre-order it first!
       
    5. Time to play catch-up...


      * What did you order?
      Lagoon hand-cast
      * When did you order?
      middle of 2010
      * How was the communication?
      Excellent
      * How easy was it to pay?
      Paypal: very easy
      * How long did it take to ship?
      N/A (hand delivered)
      * Was the quality appropriate for the price, in your opinion?
      Yes
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      Very
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      I have bought more dolls since.
      * Would you buy this company's products second-hand?
      Yes


      * What did you order?
      Gamma hand-cast
      * When did you order?
      April of 2011
      * How was the communication?
      Excellent
      * How easy was it to pay?
      Paypal: very easy
      * How long did it take to ship?
      He shipped two days after I paid.
      * Was the quality appropriate for the price, in your opinion?
      Yes
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      Very
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      That would be, "yes"
      * Would you buy this company's products second-hand?
      Yes


      * What did you order?
      Lagoon pro-cast
      * When did you order?
      late 2011
      * How was the communication?
      Excellent
      * How easy was it to pay?
      Paypal: very easy
      * How long did it take to ship?
      Within a week of the dolls arriving from the casting company.
      * Was the quality appropriate for the price, in your opinion?
      Yes
      * Did the item look like the sales pictures?
      Yes.
      * Were you satisfied with the product?
      Very
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      I am waiting on another even now.
      * Would you buy this company's products second-hand?
      Yes.
       
    6. * What did you order?
      Machina Epsilon in gray

      * When did you order?
      um... November.. maybe? It was a preorder

      * How was the communication?
      Excellent! I could always get ahold of Batchix when I needed. she always replied quickly and she was super sweet/helpful

      * How easy was it to pay?
      I paid by layaway so she sent me her email and i sent it by pp

      * How long did it take to ship?
      Since it was a preorder it took a while for the dolls to be cast, but Batchix had a super fast turn around time from when she had the dolls in had to when they were in the post. I want to say I had my boy within a week of batchix getting them from the manufacturer

      * Was the quality appropriate for the price, in your opinion?
      It was better than expected! He has such beautiful resin, and he had seam sanding

      * Did the item look like the sales pictures? Yup, she didnt photoshop them up like some companies, plus she has lots of in-progress shots of the sculpting so I knew exactly what i was getting into. It was great being able to see her pictures before purchasing

      * Were you satisfied with the product?
      I absolutely ADORE my boy. I had been waiting for him for years before he was released, and im just over the moon. One of those dolls that i wouldnt part with in a million years. In my opinion the experience was better because i watched the in progress work, and buying direct from the artist was a dream.

      * If you weren't satisfied, how did the company solve your problem?
      No problems at all!

      * Would you order from this company again?
      YES!

      * Would you buy this company's products second-hand?
      Though Id like to buy direct from Batchix again Id have no problem picking up an orphan on the mp, the dolls themselves are spectacular quality and deserve good homes :)
       
    7. * What did you order?
      Epsilon, grey, procast

      * When did you order?
      January 2nd 2012 via short layaway

      * How was the communication?
      Excellent and cheerful. Always.

      * How easy was it to pay?
      Super duper. The short layaway was wonderfully easy.

      * How long did it take to ship?
      Gosh, once the dolls arrived to Batchix it shipped to me practically immediately. It did take a couple of months for the casting to finish, it hardly felt like a wait.

      * Was the quality appropriate for the price, in your opinion?
      Heck yeah! I'd have happily paid more.

      * Did the item look like the sales pictures?
      Perfectly. The color is magical and the photos really showed it.

      * Were you satisfied with the product?
      So very much so.
      * If you weren't satisfied, how did the company solve your problem?
      Not applicable.

      * Would you order from this company again?
      See the rest of my post.

      * Would you buy this company's products second-hand?
      Dude, yes.

      ~~~

      * What did you order?
      Dark Grey handcast Epsilon head

      * When did you order?
      April 27, 2011 via Etsy

      * How was the communication?
      Fantastic!

      * How easy was it to pay?
      Incredibly. The Etsy check out is a breeze.

      * How long did it take to ship?
      A week, maybe?

      * Was the quality appropriate for the price, in your opinion?
      Totally. I would have paid more.
      * Did the item look like the sales pictures?
      Exactly.

      * Were you satisfied with the product?
      Very!

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      *cough* Keep reading.

      * Would you buy this company's products second-hand?
      MMmmmmmhmmmmm!

      ~~~~~~~~~

      * What did you order?
      Custom Epsilon helmet

      * When did you order?
      Late April 2012

      * How was the communication?
      Amazing!

      * How easy was it to pay?
      Super. I swear I keep her pp on speed dial.

      * How long did it take to ship?
      A couple of weeks. Pretty fantastic for a custom piece.
      * Was the quality appropriate for the price, in your opinion?
      Totally. I would have paid more for this piece.

      * Did the item look like the sales pictures?
      Better. SPARKLE!!

      * Were you satisfied with the product?
      YES! I danced around the house with happy when I opened the box.

      * If you weren't satisfied, how did the company solve your problem?
      Not applicable.

      * Would you order from this company again?
      I'm not done yet. :D

      * Would you buy this company's products second-hand?
      Yep.

      ~~~~~~~~~~~~~~~

      * What did you order?
      Junk cast Gamma from Etsy

      * When did you order?
      April 9, 2011 via Etsy

      * How was the communication?
      Wonderful.
      * How easy was it to pay?
      So easy, I bought this doll from my phone.

      * How long did it take to ship?
      Again, a week maybe?

      * Was the quality appropriate for the price, in your opinion?
      Perfectly.

      * Did the item look like the sales pictures?
      Yep. There were no surprises.

      * Were you satisfied with the product?
      Very.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      You know, I'm still not done.

      * Would you buy this company's products second-hand?
      Heck yes! And I have.

      ~~~~~~~~~~~~~~~~

      * What did you order?
      Lagoon, WS, pro-cast

      * When did you order?
      July 26, 2011

      * How was the communication?
      Wonderful! I was constantly informed throughout the pre-order process.

      * How easy was it to pay?
      Fantastically easy. Batchix's website is a breeze!

      * How long did it take to ship?
      About three months from the beginning of the preorder through the casting to shipping.

      * Was the quality appropriate for the price, in your opinion?
      Yes.

      * Did the item look like the sales pictures?
      Perfectly so.

      * Were you satisfied with the product?
      So much so I have two Lagoons.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Are we counting how many dolls and parts I have yet? Because I haven't listed them all here...

      * Would you buy this company's products second-hand?
      See: Alpha. :XD:

      ~~~~~~~~~~~

      * What did you order?
      WS Delta via Batchix's website

      * When did you order?
      August 28th, 2012

      * How was the communication?
      It has been fantastic.

      * How easy was it to pay?
      Super! The website is very easy to use.

      * How long did it take to ship?
      Still waiting, but it is still early. I'll update this once she arrives.

      * Was the quality appropriate for the price, in your opinion?
      I've already played with the prototypes and my Lagoon and Epsilon were cast by the same company. The quality is brilliant.

      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?

      ~~~~~~~~~~~

      And on a few separate occasions I have purchased helmets and full dolls from Batchix in person. She is just as wonderful and easy to deal with in the flesh as she is online.
       
    8. * What did you order?
      Ordered Batchix's Machina Gamma in white resin.

      * When did you order?
      mid winter 2012? Can't remember the dates

      * How was the communication?
      Great, very easy to get a hold of.

      * How easy was it to pay?
      Exceedingly. I did a layaway with no problems

      * How long did it take to ship?
      I think a week? Maybe 2.

      * Was the quality appropriate for the price, in your opinion?
      Yes.

      * Did the item look like the sales pictures?
      I thought they where a little stockier for some reason, but looking back at the photo's he looks identical to her photos.

      * Were you satisfied with the product?
      yes

      * If you weren't satisfied, how did the company solve your problem?
      N/A.

      * Would you order from this company again?
      Yes

      * Would you buy this company's products second-hand?
      Yes
       
    9. Ack, this thread is depressingly scant.

      * What did you order?
      A white, procast Mini Machina Blip

      * When did you order?
      April 23, 2014

      * How was the communication?
      Excellent! As always, Batchix is warm and friendly, kept us all updated every step of the way, and quickly answered any questions I had. :)

      * How easy was it to pay?
      Paypal makes it very easy and her website is easy to navigate.

      * How long did it take to ship?
      Not too long after she received them from the casting company, maybe a week or so? Very fast considering she's just one person, plus I'm outside of the US, which means extra paperwork.

      * Was the quality appropriate for the price, in your opinion?
      Very much so. No seam lines, smooth resin with a nice weight to it, and very carefully engineered joints.

      * Did the item look like the sales pictures?
      Absolutely!

      * Were you satisfied with the product?
      Very satisfied~

      * Would you order from this company again?
      Absolutely. Batchix is wonderful to deal with and her dolls are lovely.

      * Would you buy this company's products second-hand?
      Yes! I've already bought a Delta/Gamma helmet second-hand and am very pleased with it.
       
    10. * What did you order?
      NS Lagoon and Gray Machina Epsilon

      * When did you order?
      Lagoon--Early August, 2011(pre-order); Epsilon--January 12, 2012 (pre-order)

      * How was the communication?
      The absolute best. Batchix is quick to respond in a very friendly fashion.

      * How easy was it to pay?
      Exceedingly easy.

      * How long did it take to ship?
      Once the dolls arrived in country, I think maybe a week at the most? They got from California to here in Virginia very quickly!

      * Was the quality appropriate for the price, in your opinion?
      Absolutely. These are easily two of the highest-quality dolls I own, and I still feel like they were a bargain.

      * Did the item look like the sales pictures?
      Very much so. Lagoon looks even better in person, in my opinion, and she's beautiful in her sales photos.

      * Were you satisfied with the product?
      Extremely so. Both dolls came with glass eyes, a rarity any more for default eyes, and Lagoon came with a "welcome home" outfit from Batchix.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      I would LOVE to buy from Batchix again.

      * Would you buy this company's products second-hand?
      Absolutely.
       
    11. * What did you order?
      Mini Machina Delta & Eta
      * When did you order?
      I ordered the Delta in September, then Eta in early October.
      * How was the communication?
      I got an email from Batchix herself a couple hours after I ordered Delta telling me that she would ship in the next couple days. I later decided I wanted an Eta, but Batchix only had heads left over. I asked if she could put an Eta head on a Delta/Blip body and she got back to me right away saying she would love to do that. She walked me through the process of how to order it on her website. Overall, communication was friendly, helpful, and timely.
      * How easy was it to pay?
      Super easy -- used paypal.
      * How long did it take to ship?
      Delta took about three days to ship. It shipped the day that my paypal payment cleared. Eta shipped in two days, which was actually before my payment cleared. I live close to where Batchix is located so the dolls arrived within a day or two of being shipped.
      * Was the quality appropriate for the price, in your opinion?
      Yes, everything from the quality of the resin and finishing to the carrying bag and little extras are good quality and worth the price.
      * Did the item look like the sales pictures?
      Yes.
      * Were you satisfied with the product?
      Very satisfied.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?

      Absolutely. I would buy every machina doll Batchix ever makes.
      * Would you buy this company's products second-hand?
      Yes.
       
    12. * What did you order?
      Batchix High Elf
      * When did you order?
      April 2018, last layaway payment in Sept 2018
      * How was the communication?
      Amazing! Sarah was very prompt in her responses on instagram and was so great to work with. Super understanding as well when I had to do late payments.
      * How easy was it to pay?
      Very, through PayPal as goods and services
      * How long did it take to ship?
      About a week
      * Was the quality appropriate for the price, in your opinion?
      Definitely! He's very well made and perfect for what I wanted him for ;)
      * Did the item look like the sales pictures?
      Without a faceup? YES
      * Were you satisfied with the product?
      Absolutely!
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      Definitely, hopefully she makes a larger version of him heehee
      * Would you buy this company's products second-hand?
      Yes