I purchased a blond wig from seller Keicai_Ayan on the 13th, paid promptly and was told it would be sent out on the 14th, I waited for a week, then Pm'd them on the 21st, I got a response saying that they had been out of town and that they realized it never went out on the 14th that it had went out on the 20th. I waited a week Pm'd them again, that I wondered about the wig and if there was a tracking number, no response and yesterday the 31st Pm'd them again and let them know that I had still not received it, I was concerned that it was lost in the mail and I wanted a refund, I finally received a response that it didn't go out on the 2oth like they thought, and I could either get a refund or they would send it out today. I wanted a refund...I never heard back....I didn't hear back today but they were on early this morning... this afternoon they were on the forum again so I Pm'd them again asking for a refund in case the Pm got overlooked..still no response...so I went to paypal to open a dispute figuring that would get their attention. They finally responded that I had been impatient with the refund and that they had things to do during the day...and that they sent a refund. I responded that I also had things to do during the day like a full time job, but that I made it to the PO to deliver items, Pm people... I then got the refund and then PM'd them to thank them for it and that i would close dispute.and said that it could have been avoided if they were better with communicating through PMs. they responded that they had been out of town and that they didn't drive as they are a student, and getting to the PO was difficult and that they had been busy planning to go on another trip tomorrow....and that I had been impatient. and what if they were in the hospital?? I think waiting nearly 3 weeks for an item that conveniently doesn't make it to the PO, is quite patient...even though the seller has a way to go out of town but not make it to the PO. All in all a frustrating transaction, but I thank Keicai_Ayan for my refund, just be wary with dealing with them.