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Blue Fairy Feedback (2010-to-present)

Apr 3, 2010

    1. Blue Fairy Feedback (2010)

      Blue Fairy : http://bluefairyint.com/

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?

      PLEASE STICK TO THE FACTS
       
    2. What did you order? TF Choice Emilie Boy on Dandy body and a TF blank Jasmine head
      When did you order? 03/23/10
      How was the communication? Not really applicable. I received confirmation emails but had no other reason to contact the company.
      How easy was it to pay? Not so bad. I hate Verified by Visa because I keep forgetting my password.
      How long did it take to ship? Super fast, I received my doll and head on the 28th.
      Was the quality appropriate for the price, in your opinion? Yes.
      Did the item look like the sales pictures? Yes, exactly like the sales pictures.
      Were you satisfied with the product? Most definitely.
      If you weren't satisfied, how did the company solve your problem? n/a
      Would you order from this company again? YES!
      Would you buy this company's products second-hand? Yes, if someone was selling what I wanted.
       
    3. I ordered her in 2009, but received her in 2010, so I'll just post it here.
      * What did you order? the LE Dear Deer Sarang girl
      * When did you order? December 27th is when I paid
      * How was the communication? It was very nice, they always respond within 24 hours (except on the weekends)
      * How easy was it to pay? Yes, I actually had no problem using their system
      * How long did it take to ship? I had my girl at home within 30 days. They gave me an estimate, but it ended up shipping a week early so that was really nice.
      * Was the quality appropriate for the price, in your opinion? Yes, except for the wig, I wasn't really satisfied with it.
      * Did the item look like the sales pictures? Yes, Blue Fairy really does have accurate photos.
      * Were you satisfied with the product? Yes!! I absolutely love my girl!
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Yes, I love their dolls, their service, their quality, they are really nice.
      * Would you buy this company's products second-hand? Yes
       
    4. What did you order? TF Basic Louis (boy body) and a pair of loafers
      When did you order? March 3rd, 2010
      How was the communication? Great, they sent me e-mails letting me know when they received payment, etc. and they responded fairly quickly to my questions on their Q&A board
      How easy was it to pay? Easy, I used Paypal
      How long did it take to ship? Really fast. Shipped out on the 5th and I received it on the 8th, due to the weekend
      Was the quality appropriate for the price, in your opinion? Somewhat... I expected a more professional finish, though... see below
      Did the item look like the sales pictures? I think he looks better in real life
      Were you satisfied with the product? Yes and no; I couldn't remove his headcap without re-stringing him entirely and the eye putty was a mess (and smelled bad) so I had to clean it all out and replace it... x_x The shoes are very nice and detailed!
      If you weren't satisfied, how did the company solve your problem? My problems were pretty much minor details/nitpicking and I wouldn't think to contact them over matters such as those..
      Would you order from this company again? Probably not, because I don't fancy any of their other dolls/sculpts at the moment. Yes for shoes.
      Would you buy this company's products second-hand? Most likely not, I'd rather buy directly from them or join a group order.
       
    5. * What did you order? Pocket Fairy Choice Yoko.

      * When did you order? April 6, 2010.

      * How was the communication? Excellent as always. They sent prompt emails for order confirmation and shipping. I also asked a question regarding wig availability on their Q&A board, and they responded within a few hours.

      * How easy was it to pay? Easy through their credit card system.

      * How long did it take to ship? Two days!

      * Was the quality appropriate for the price, in your opinion? Yes!

      * Did the item look like the sales pictures? She looks better! Her face-up is a lot more colourful than what the company photos indicate. Her headcap is a bit darker/pinker than the rest of her, but it's not a fault by any means and it'll get covered up with a wig 99% of the time.

      * Were you satisfied with the product? Definitely. I've fallen hard for the PF size.

      * If you weren't satisfied, how did the company solve your problem? N/A.

      * Would you order from this company again? Of course. Most of the dolls on my wishlist are from Bluefairy.

      * Would you buy this company's products second-hand? Only for items that aren't available anymore.
       
    6. * What did you order? Blue Fairy TF Special May
      * When did you order? Thursday, July 1
      * How was the communication? Excellant, they were very polite and have excellent English. Just keep in mind the time change and weekends.
      * How easy was it to pay? Very easy, Paygate was not intimidating at all and was great to work with
      * How long did it take to ship? She shipped on Sunday July 4, and arrived on Thursday July 9; this was very fast considering it was a week from order to arrival, including a weekend [/B]
      * Was the quality appropriate for the price, in your opinion? Worth every penny!
      * Did the item look like the sales pictures? Yes, however, in real life the dolls have much more defined features and detailed, beautiful face-ups... it's better in real life!!
      * Were you satisfied with the product? Incredibly so, the doll is beautiful, well strung, and has no seams; her clothes, wig, and shoes are all high quality
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again? Yes
      * Would you buy this company's products second-hand? Yes, however I prefer to always by new
       
    7. * What did you order?
      Limited TF Blanc Marin Olive, Ivory natural short cut, Ankle Boots, Doll stand, Oil based Clay, Velcro tape.

      * When did you order?
      January 12, 2010.

      * How was the communication?
      Very nice and They sent emails for order confirmation and shipping very quickly.

      * How easy was it to pay?
      Very easy with their credit card system.

      * How long did it take to ship?
      Really fast. I received my doll 7 days after I ordered him.

      * Was the quality appropriate for the price, in your opinion?
      A bit expensive. The doll wasn't sanded, with loosen cords and his mobility is limited.

      * Did the item look like the sales pictures?
      Yes, but not the wig.

      * Were you satisfied with the product?

      Yes, my Olive is super cute and the other items I ordered have high quality.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Of course I will.

      * Would you buy this company's products second-hand?
      Sure.
       
    8. * What did you order?
      Bluefairy Tiny Fairy: Limited Tommy's Case

      * When did you order?
      2010/11/23

      * How was the communication?
      Amazing, always answered when their office hours start (timezone difference), unless on weekends. They always put your inquiries, concerns and requests first.

      * How easy was it to pay?
      Easy, I just used credit card through pay gate, had no problems.

      * How long did it take to ship?
      The description said after 30 business days, but mine shipped a week early.

      * Was the quality appropriate for the price, in your opinion?
      Fair, to a bit pricey. He is a limited edition but I think there are many other companies with limited editions that come with more special pieces.

      * Did the item look like the sales pictures?
      I personally think better! The clothes and face up turned out a bit lighter than in the company photos but I prefer it this way.

      * Were you satisfied with the product?
      Yes, definitely.

      * If you weren't satisfied, how did the company solve your problem?
      The only thing that went wrong, was that there was a slight mistake in shipping. They listed Canada as a premium EMS service, and so it was sent back. They quickly notified me of the problem and offered to refund the difference in shipping as well as sent the package out again the next morning.

      * Would you order from this company again?
      Yes definitely!

      * Would you buy this company's products second-hand?
      Yes, if it was kept in good condition.
       
    9. * What did you order? Choice pocket fairy Noma, 2 wigs, 2 shoes.
      * When did you order? 2010/03/11.
      * How was the communication? Ideal - replies in 1 day, to both Q/A board and mail, clear answers.
      * How easy was it to pay? Paypal, very easy.
      * How long did it take to ship? Shipped 03/12, received 03/17. The fastest shipment and delivery I ever seen :)
      * Was the quality appropriate for the price, in your opinion? Yes, definitely.
      * Did the item look like the sales pictures? Yes.
      * Were you satisfied with the product? Yes. Boy is so adorable; shoes and boots are a bit big but perfect for wearing with socks; cupid wig sometimes snaps off the head but it looks perfect.
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Yes, and probably soon :)
      * Would you buy this company's products second-hand? Yes, if cannot be purchased from site and was kept properly.
       
    10. What did you order? TF Emilie and TF Tommy, default outfits #4, 2 wigs

      When did you order? 07/08/2011

      How was the communication? Fine, I guess. I received a confirmation email and a shipping notice. There were no issues, so I had no reason to contact them otherwise.

      How easy was it to pay? Paygate was very easy.

      How long did it take to ship? It shipped about a week and a half after I ordered, and then took 3 days to get here. So very fast!

      Was the quality appropriate for the price, in your opinion? Kinda. They both showed a bit of seams.

      Did the item look like the sales pictures? Yes on the dolls themselves, no on the wigs and eyes--but the site had said random, and I was planning on changing those anyway.

      Were you satisfied with the product? Yes. They're beautiful dolls.

      If you weren't satisfied, how did the company solve your problem? n/a

      Would you order from this company again? Yes, I'm already saving up for two more dolls.

      Would you buy this company's products second-hand? Yes, if it was what I wanted and the price was right.
       
    11. * What did you order?
      Limited TF Tommy's Case, Ivory Shaggy cut, Protection head cap. Key Strap gift.

      * When did you order?
      December 28, 2010.

      * How was the communication?
      Great all the time.

      * How easy was it to pay?
      Very easy with their credit card system.

      * How long did it take to ship?
      The doll arrived on February 7, 2011 (33 working days)

      * Was the quality appropriate for the price, in your opinion?
      A bit expensive, very in trend of the company.

      * Did the item look like the sales pictures?

      Yes, but the outfit is lighter than the pictures and the wig is not as pretty as the pictures.

      * Were you satisfied with the product?

      The doll is beautiful and great quality. Well strained, very well made clothes and beautiful face up. The doll is more beautiful in reality than in photos.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Of course I will.

      * Would you buy this company's products second-hand?
      Sure.
       
    12. * What did you order?
      LE TF Kitten Mittens Louis + Kitten Mittens outfit.

      * When did you order?
      January 21, 2011

      * How was the communication?
      N/A

      * How easy was it to pay?
      Very easy with Paypal.

      * How long did it take to ship?
      The doll arrived on March 31, 2011 (45 working days).

      * Was the quality appropriate for the price, in your opinion?
      Yes. All the items are high quality.

      * Did the item look like the sales pictures?

      Yes, exactly.

      * Were you satisfied with the product?

      Absolutely yes.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Of course I will.

      * Would you buy this company's products second-hand?
      Sure.
       
    13. * What did you order? A pocket fairy Kitty on a sugar body and a wig
      * When did you order? 25 July 2011
      * How was the communication? excellent - emails to confirm order, payment and shipping
      * How easy was it to pay? easy - probably the easiest of any company I've dealt with so far
      * How long did it take to ship? super fast - she shipped on 08 August - two weeks to the day after I ordered her - and the company was closed for most of the week prior to shipping so I was very impressed!
      * Was the quality appropriate for the price, in your opinion? about the same as other tiny dolls I have, so yes
      * Did the item look like the sales pictures? the faceup and eyes are identical to company pictures - but she looks even better in real life
      * Were you satisfied with the product? extremely so - communication was excellent, shipping fast and the resin shade is really pretty.
      * If you weren't satisfied, how did the company solve your problem? na
      * Would you order from this company again? absolutely...I may already be plotting another purchase
      * Would you buy this company's products second-hand? for sure if the right sculpt came along at the right time
       
    14. * What did you order?
      A Special Shiny Fairy Benjamin
      * When did you order?
      December. 29th 2011
      * How was the communication?
      Superb, they sent emails for order received, payment received and shipping
      * How easy was it to pay?
      Very easy
      * How long did it take to ship?
      Got him on January. 05th 2012 so around 6 business days.
      * Was the quality appropriate for the price, in your opinion?
      Yes I find it appropriate if not a little bit pricey.
      * Did the item look like the sales pictures?
      Looked even better than the pictures.
      * Were you satisfied with the product?
      Very satisfied
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Definitely!
      * Would you buy this company's products second-hand?
      If it was well kept, sure.
       
    15. @ _ @ Ridiculously late in posting this, but I guess better late than never, right?
      * What did you order?
      TF Louis on a Blossom body w/ Default girl's uniform
      * When did you order?
      April 9th, 2011 -- during their "Robin Event"
      * How was the communication?
      N/A
      * How easy was it to pay?
      Incredibly
      * How long did it take to ship?
      She shipped on May 23rd, 2011 and arrived on May 26th
      * Was the quality appropriate for the price, in your opinion?
      Oh, yes! Everything had excellent quality.
      * Did the item look like the sales pictures?
      Absolutely.
      * Were you satisfied with the product?
      Very.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Haha, most definitely!
      * Would you buy this company's products second-hand?
      For the right price, yes.
       
    16. * What did you order?
      TF laceup boots, brown
      Jr. walkers, brown

      * When did you order?
      August 30, 2013

      * How was the communication?
      Automated emails for order confirmation and shipping notice.

      * How easy was it to pay?
      Pretty easy, I sent payment myself including order number via paypal.

      * How long did it take to ship?
      2 days

      * Was the quality appropriate for the price, in your opinion?
      Yes, the shoes are beautifully stitched and the materials are great. The soles are firm with grip, and the leatherette is supple without feeling like plastic.

      * Did the item look like the sales pictures?
      Yes, except the laces were black instead of brown.

      * Were you satisfied with the product?
      Yes.

      * If you weren't satisfied, how did the company solve your problem?
      --

      * Would you order from this company again?
      Yes, I'm already planning on it.

      * Would you buy this company's products second-hand?
      Yes.
       
    17. * What did you order?
      Shiny Fairy May 1st special

      * When did you order?
      February 25, 2015

      * How was the communication?
      I asked about ordering May 1st on the Q&A board. My questions were answered within a day or so, and they gave me a photo when I asked for one. They were very friendly and helpful.

      * How easy was it to pay?
      Payment was easy via Paypal, I sent it myself and let them know I did on the Q&A board.

      * How long did it take to ship?
      Just 2 days because May was in stock already.

      * Was the quality appropriate for the price, in your opinion?
      Yes. Bluefairy's products are very good quality; I know this from a previous order too.

      * Did the item look like the sales pictures?
      Yes, except the head is Shiny Fairy May 1st instead of May 3rd. She looks just like the May 1st official sales photos I've seen.

      * Were you satisfied with the product?
      Yes, very much so.

      * If you weren't satisfied, how did the company solve your problem?
      --

      * Would you order from this company again?
      Yes, definitely.

      * Would you buy this company's products second-hand?
      Yes.
       
    18. * What did you order?
      Tiny Fairy Emilie, Full Blossom body,neo body NS, shoes and cat ears. You can see the box opening here.

      * When did you order?

      Jan 4, 2016

      * How was the communication?
      Good. I really didn't need to communicate, everything was all easily ordered on the website. Emails were automated.

      * How easy was it to pay?

      Easy, I just wish that BF would link directly to Paypal instead of having to go in and pay separately. But though that is one extra step it's still pretty easy and I've had no problem with BF before with payment either.

      * How long did it take to ship?
      From the moment I got the notice it was shipping to me, it was about 2 working days. So fast and I'm in Australia.

      * Was the quality appropriate for the price, in your opinion?

      Absolutely

      * Did the item look like the sales pictures?

      Yes

      * Were you satisfied with the product?

      Yes, I have always been satisfied with BF.

      * Would you order from this company again?
      I probably will, I think I'll get some more clothing from them.

      * Would you buy this company's products second-hand?

      Yes
       
    19. * What did you order?
      TF Vintage Walkers, TF Penny Loafers, and tension cords.

      * When did you order?
      03/21/2017

      * How was the communication?
      It was fine. Most of it was automated emails.

      * How easy was it to pay?
      It could have been easier; I sent a payment manually via paypal. Bluefairy sent me a $2 refund because the points I used weren't applied at the order the grand total.

      * How long did it take to ship?
      Same day I ordered and paid-- it was no time at all!

      * Were there any missing or broken items in your order?

      Nope.

      * If there were any problems with your order, how did the company handle them?
      There were no problems.

      * Would you order from this company again?
      Absolutely!
       
    20. * What did you order?
      2 pairs of Junior shoes, a SF outfit, a Junior outfit, and string.

      * When did you order?
      27 Mar 2018

      * How was the communication?

      Excellent. I asked on the Q&A board when an outfit was going to be re-stocked, and they responded the next day telling me a small number of the outfit had just been put up. I made an order and it was the standard automated emails from then; order confirmation, payment confirmation, and a shipping notice.

      * How easy was it to pay?
      It could have been easier-- I sent payment myself via paypal.

      * How long did it take to ship?
      7 days after payment.

      * Were there any missing or broken items in your order?
      No.

      * If there were any problems with your order, how did the company handle them?
      --

      * Would you order from this company again?
      Yes, definitely!