What did you order? BuBu Odoroki & Snoink When did you order? May 2009. Did you order directly from the company, or through a distributor or dealer? Through the company. How was the communication? Good. How easy was it to pay? Easy, I used their 2 payment layaway plan and paid through Paypal. Charles invoiced me each month before my payment was due, and it worked out great. How long did it take to ship? Slow. It took about 3 weeks from the time my final payment was made, until my order was updated to "Processing", and then another for the status to change to "In Transit". Once my order did ship, it took 15 days to reach me in the Washington DC area. Unless requested, Charles does not provide package tracking numbers because the Netherlands shipping service he uses seem to make it difficult for the recipient to do a trace. However, Charles did run a trace from his end when I asked him to. Was the quality appropriate for the price, in your opinion? Yes. Did the item look like the sales pictures? Yes, exactly! But BuBu is even cuter in person, and Snoink is adorable too! Were you satisfied with the product? Completely happy! If you weren't satisfied, how did the company solve your problem? Yes, as stated above, Charles himself traced my package and it ultimately arrived via USPS the next day. Would you order from this company again? Yes! In a heartbeat! Though, I'd be aware that it might take up to 3 months, or a bit longer to get my doll. That said, it was worth the wait! BuBu's resin has a lovely, smooth texture, and completely even pumpkin orange coloring. He poses nicely too. Snoink is a 5-way jointed miniature teddy-pig and is really a little work of art in his own right. Would you buy this company's products second-hand? Yes!