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Custom House / Aidolls Feedback 2012

Mar 3, 2012

    1. CustomHouse AKA Aidolls


      * What did you order?
      * When did you order?
      * How long did it take to ship?
      * How was the communication?
      * How easy was it to pay?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand
       
    2. * What did you order?
      A "Crazy Sale" Ange Ai Uri (just a basic Uri, but on sale for 55 USD)

      * When did you order?
      November 20, 2011

      * How long did it take to ship?
      Order shipped on April 20, 2012

      * How was the communication?
      Absolutely terrible. Worst communication I've ever seen from a doll company. Custom House never once replied to any single one of the messages I sent them, and I sent them quite a few. I was especially upset that they did not reply to my questions about their failure to follow their 'within 60 business days' guarantee, nor did they give me any kind of compensation for that failure.
      I do believe that their message board has been unanswered for at least 2 or 3 months now.

      * How easy was it to pay?
      Very easy, through Paypal

      * Was the quality appropriate for the price, in your opinion?
      Definitely, considering the sale price; it was actually a very nice doll upon arrival

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      I was kind of surprised with it, but yes, I was very satisfied

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      No. Now that I have all the molds I want from them, I have no need to. If I should develop an interest in another of their molds, their past behavior will forever make me think twice about ordering from them ever again.

      * Would you buy this company's products second-hand

      Yes
       
    3. * What did you order?
      Basic Hani, Uri, And Hyori (crazy sale)

      * When did you order?
      Nov 20,2011

      * How long did it take to ship?
      5 months (shipped april 20,2012)

      * How was the communication?
      Awful they never answered any question other then a copy/paste answer like "We will send your order soon."

      * How easy was it to pay?
      Easy paypal

      * Was the quality appropriate for the price, in your opinion?
      yes It was great! My order was correct!

      * Did the item look like the sales pictures?
      Yes very much so!

      * Were you satisfied with the product?
      Yeah It was a great product

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Maybe ... Depends on their reputation

      * Would you buy this company's products second-hand
      Yes !!
       
    4. * What did you order?
      Basic Uri, Subi and Hyori during the Crazy Ange Sale
      * When did you order?
      November 19 2011
      * How long did it take to ship?
      I got the dolls at the end of April 2012
      * How was the communication?
      I did get in touch with them on occasions but I never asked directly about my order, it was more out of concern for the whole situation.
      They probably only got back to me because I wrote in Japanese which I then Google translated in to Korean but they were always friendly and apologetic in their messages.
      * How easy was it to pay?
      Easy.
      * Was the quality appropriate for the price, in your opinion?
      It was great considering the price!
      * Did the item look like the sales pictures?
      Yup.
      * Were you satisfied with the product?
      Yes.
      * If you weren't satisfied, how did the company solve your problem?
      They need better customer service to back up their products.
      * Would you order from this company again?
      Uncertain due to the change in management. The long wait this time was unfortunate and the company should have kept everyone posted on a regular basis.
      * Would you buy this company's products second-hand
      Yes.
       
    5. * What did you order? I got a Yeondu jr with a free head and extra hands.

      * When did you order? at the end of January during the big sell

      * How long did it take to ship? about 5 months


      * How was the communication? not the best I had to get my boss to help me talk to them and she got pretty mad.

      * How easy was it to pay? yes very easy to pay

      * Was the quality appropriate for the price, in your opinion? I got it on sell so it was great deal the price was good for the quality

      * Did the item look like the sales pictures? Yes, she looks great but her skin is very pale she looks more natural in the photo but that is pretty picky of me.

      * Were you satisfied with the product? Yes, I am very happy with it.

      * If you weren't satisfied, how did the company solve your problem?

      * Would you order from this company again? No, even if the quality is great they jerked around a lot of people and I feel like the only reason I got my doll is because I had some one call. If my boss had not called it would have taken a lot more time.

      * Would you buy this company's products second-hand
      yes,they have great dolls I just wish they treated the people who buy a little better.