Custom House Feedback (2009)

Dec 17, 2008

    1. Custom House Feedback

      Write about your experience with this company and their products!

      Please consider answering the following questions about your experience. If there is additional information that you would like to add, please feel free!


      * What did you order?
      * When did you order?
      * Did you order directly from the company, or through a distributor or dealer?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?​
       
    2. * What did you order?
      Limited Halloween Event - Ai Junior -Irus

      * When did you order?
      October 28th 2008

      * Did you order directly from the company, or through a distributor or dealer?

      Direct from the company

      * How was the communication?
      Pretty fast. Mostly I've got my answers at the Q&A in the same or next day tops. The only problem were the vague answers. :(

      * How easy was it to pay?
      Pretty easy. They have the "personal payment" which is their system to split payments. I've paid hlf of the value by credit card and the other half by Paypal

      * How long did it take to ship?
      3 months and a week T-T But I can't blame them much since ir was a limited version and there were also 2 sale events right after I bought him.

      * Was the quality appropriate for the price, in your opinion?
      Totally! Actually the price was really cheap considering it was a limited version with 2 sets of clothing + shoes. Hard not to buy it.

      * Did the item look like the sales pictures?

      Yes :)

      * Were you satisfied with the product?

      Definitely! I can't stop staring at it XD There was a little issue about the shoes, but they have sent me a letter within the box saying they will ship it soon.

      * Would you order from this company again?
      Yes :)

      * Would you buy this company's products second-hand?

      I don't know that yet since this is my first doll. But maybe.
       
    3. * What did you order?
      A petite ai gabrel head, blank no face-up

      * When did you order?
      aug 30th 08

      * Did you order directly from the company, or through a distributor or dealer?
      A group order here on doa

      * How was the communication?
      n/a

      * How easy was it to pay?
      n/a

      * How long did it take to ship?
      they sent me someone else's doll head, I returned the head back to them and they told me that they would send out the right head, I have not received my petite ai gabriel yet and it is going on six months since the order date. they did not even give me a timeframe, but I guess that they think a six + month wait is appropriate, I do not agree.

      * Was the quality appropriate for the price, in your opinion?
      n/a

      * Did the item look like the sales pictures?
      n/a they sent the wrong doll.

      * Were you satisfied with the product?
      No

      * If you weren't satisfied, how did the company solve your problem?
      They said they would replace the doll head, but I have not heard anthing else from them. it will have been six months next week since the orginal order was placed.

      * Would you order from this company again?
      Never.

      * Would you buy this company's products second-hand?
      at this point no, because I no longer want to have anything to do with customhouse.
       
    4. * What did you order? 2 Dolls (Limited Ai Soye and Petite Yuriel- no face up) and a pair of shoes
      * When did you order? Dec 10th 2008
      * Did you order directly from the company, or through a distributor or dealer? Directly
      * How was the communication? Was fine at the beginning, questions were answered quickly, though after a few months they appeared to become flustered and responses started to lack.
      * How easy was it to pay? Easy, was able to just send the money through paypal.
      * How long did it take to ship? Total wait time from order to delivery was 4 months.
      * Was the quality appropriate for the price, in your opinion? Yes
      * Did the item look like the sales pictures? Very much so.
      * Were you satisfied with the product? Yes
      * Would you order from this company again? Maybe
      * Would you buy this company's products second-hand? Yes, I purchased my first 2 CH dolls second hand.
       
    5. * What did you order?
      An Ai Hyun and a Junior Ai Yeonu

      * When did you order?
      December 11th, 2008

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company.

      * How was the communication?

      All right at first, then it deteriorated. Posts to their Q&A page and emails went unanswered.

      * How easy was it to pay?
      Easy.

      * How long did it take to ship?
      Ordered December 11th 2008, dolls shipped May 1st 2009, so over four months.

      * Was the quality appropriate for the price, in your opinion?
      Yes.

      * Did the item look like the sales pictures?
      Not quite. They said my Hyun would be released with the first type body as pictured, but it came with the second type body, which I don't care for at all.

      * Were you satisfied with the product?
      Not entirely.

      * If you weren't satisfied, how did the company solve your problem?
      I've inquired about the body mixup but have yet to receive an answer.

      * Would you order from this company again?
      Probably not.

      * Would you buy this company's products second-hand?

      Possibly.
       
    6. * What did you order?
      1 doll

      * When did you order?
      December, 2008

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company.

      * How was the communication?

      Very poor.

      * How long did it take to ship?
      five months

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Not entirely as there were some damages/defects.

      * Would you order from this company again?
      Maybe not. I'll have to wait and see.

      * Would you buy this company's products second-hand?

      Probably not.
       
    7. * What did you order?
      Angei Ai Uri

      * When did you order?
      December 14th; arrived today, May 18th.

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company.

      * How was the communication?
      HORRIBLE. If they even replied at all, it was with generic message that didn't even address the issue. And each time they would say, "we will ship __", which they never did. Very bad.

      * How easy was it to pay?
      Easy.

      * How long did it take to ship?
      Forever. Once it was shipped it only took a couple days, but the waiting time before was ridiculous for a regular, not limited stock doll.

      * Was the quality appropriate for the price, in your opinion?
      NO. I am highly disappointed. The resin is terrible. The face espiecally -- I can't even do a face up yet because I'm going to have to sand the ENTIRE THING. Her face is like gritty paperclay almost; its all porous and bubbly and grainy. Her seams are rough and jagged, which need to also be sanded. There are resin clumps in her joints. Also, some how, her right leg is slightly longer than her left.

      * Did the item look like the sales pictures?
      Yes, her sculpt does. But like I said, there are imperfections on her.

      * Were you satisfied with the product?
      No. It took forever to get here, and even if it WAS a sale item, the quality is ... really bad.

      * If you weren't satisfied, how did the company solve your problem?
      Im not going to even bother contacting the company about it, since alot of others who have contacted them about the same problems have not had any response or had their problems ignored.

      * Would you order from this company again?
      No.

      * Would you buy this company's products second-hand?
      Only if I knew it was produced before 2009, and only if it was something I really wanted. Otherwise, probably not.
       
    8. * What did you order?
      Junior Ai Marco​
      * When did you order?
      December 12th, 2008​
      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company​
      * How was the communication?
      Average. As the wait went on fewer messages were voluntarily offered and two of my emails were ignored.​
      * How easy was it to pay?
      Very easy.​
      * How long did it take to ship?
      Five months and one week.​
      * Was the quality appropriate for the price, in your opinion?
      I ordered during a 50% off sale, but even so I do not feel the quality was worth the price, all things considered.​
      * Did the item look like the sales pictures?
      Overall, yes.​
      * Were you satisfied with the product?
      Not completely. There are stains all over the doll, the seams are jagged and uneven, many extra resin blotches cover him as well as deep chips, the head cap will not stay on if you move him even slightly, and the right leg knee isn't simply kicky, it's misshapen and doesn't fit together at all. However, the face sculpt is adorable, and with a little work on my part (or a lot) he will be a great doll. So 2 out of 5.​
      * If you weren't satisfied, how did the company solve your problem?
      Nothing. I sent them a complaint about his general condition along with photos, but based on previous experience with them answering my messages, I doubt they'll even have a reply, let alone offer to help fix anything.​
      * Would you order from this company again?
      Never.​
      * Would you buy this company's products second-hand?
      Unlikely.​
       
    9. * What did you order?
      Vintage Ai Odree with face-up

      * When did you order?
      December 24th 2008, on the 50% off sale

      * Did you order directly from the company, or through a distributor or dealer?

      Direct from the company

      * How was the communication?
      I posted on the Q&A three times and each time received a reply within 24 hours, although the responses were largely generic.

      * How easy was it to pay?
      Easy, although their site does not directly link to paypal, you have to do the paypal transaction separately.

      * How long did it take to ship?
      5 months and 2 weeks.

      * Was the quality appropriate for the price, in your opinion?
      Yes, the doll is lovely. The resin is nice, she poses well and the face-up is beautifully done.

      * Did the item look like the sales pictures?

      Yes :)

      * Were you satisfied with the product?

      Absolutely - she is adorable.

      * Would you order from this company again?
      Yes, I probably would. My only complaint is that the wait was so long but other than that I'm really happy.

      * Would you buy this company's products second-hand?

      Yes, if there was a sculpt I wanted.
       
    10. * What did you order?
      two Junior ai, one petit and one little junior.
      all without faceup.

      * When did you order?
      December 30th 2008, on the 50% off sale


      * Did you order directly from the company, or through a distributor or dealer?

      Direct from the company

      * How was the communication?
      Took long to reply,
      kept repleing with quite stupid excuses and no clear answeres to questions.
      Often saying.. we will ask the manager

      * How easy was it to pay?
      Easy, paypal

      * How long did it take to ship?
      5 months and 2 weeks.

      * Was the quality appropriate for the price, in your opinion?
      No,
      even if it was a 50% of sale.
      It wasn't worth it. The dolls are pretty yes,
      but they all have large pieces of resin i had to take off myself.
      Which i had to buy special goods for and spend hours on.
      The time vs costs ...i must say must be equal to the 50% i didn't pay.

      The one doll that didnt have these badly finished resin chuncks
      was yellowed and so i suspect they send a old doll they still had laying around somewhere.

      * Did the item look like the sales pictures?
      The Hani yes, the other dolls not.
      Because their faces had pieces of resin on places where they shouldn't be.

      * Were you satisfied with the product?
      Not at all,
      if it wasn't 50% sale i would have demanded a partial refund trough paypal.

      * Would you order from this company again?
      No and i would warn anyone who wants too,
      they offer you great service..that isn't there.

      Besides the 50% off isn't 50% off at all.
      The korean won is simply so low that the usd price is 50% higher then their original korean prices...
      so they make huge profit here for now extra costs on the english website.


      * Would you buy this company's products second-hand?

      Probably not from any of the 50% sale orders.
      Because they will have al sorts of defects that need to be cleaned up.
       
    11. * What did you order?
      An Ai Cebee

      * When did you order?

      December 14th, 2008

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company.

      * How was the communication?
      Never asked anything.

      * How easy was it to pay?

      Very easy with Paypal.

      * How long did it take to ship?
      5 months and two days.

      * Was the quality appropriate for the price, in your opinion?

      Yes, she's a beautiful doll.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      Yes, she was a pleasant surprise.

      * If you weren't satisfied, how did the company solve your problem?

      -

      * Would you order from this company again?
      Yes if I found a doll I want.

      * Would you buy this company's products second-hand?
      Definitely.
       
    12. * What did you order?
      Ange Ai Uri and Sunny (no sale on at the time)

      Ange Ai Gaby and Raffy (50% off sale)

      * When did you order?

      2008-11-05
      and
      2008-12-22

      * Did you order directly from the company, or through a distributor or dealer?

      Directly

      * How was the communication?
      Good the first time I ordered, they always replied within 24 hours. Terrible the next, replies were slow or they wouldn't reply at all.

      * How easy was it to pay?
      Yes

      * How long did it take to ship?
      1 month, 3 weeks
      and
      5 months, 1 week

      * Was the quality appropriate for the price, in your opinion?
      No on the first Uri, she had excess resin chunks on her forehaed and hands, it was not even an event period, I paid full price and had to repair a brand new doll.

      Mostly yes on the Sunny, no defects, BUT she had very large seam lines during a non event period at full price.

      No on the Raffy, her elbows to not fit together propery (very noticable compared to the other 3 dolls), her arms will not stay in an unbent position. No idea how to fix this problem...

      Yes on the Gaby, Aside from some large seam lines she has no defects, during an event period.

      * Did the item look like the sales pictures?
      Aside from chunks or resin on Uri, yes.

      * Were you satisfied with the product?
      Fully satisfied with only 1 doll out of 4, not good.

      * If you weren't satisfied, how did the company solve your problem?

      I was told I could return dolls I was not satisfied with, but I would be at the end of the waiting list to receive replacements. I chose not to send anything back, waiting another 5 months is not acceptable.

      * Would you order from this company again?

      Never

      * Would you buy this company's products second-hand?

      Only if they were proven defect free.
       
    13. * What did you order?

      Ange Ai's Uri and Hani, Junior Ai Yeondu.

      * When did you order?

      December 10th 2008

      * Did you order directly from the company, or through a distributor or dealer?

      Direct

      * How was the communication?

      Fine at first but it gradually got worse with many posts unanswered.

      * How easy was it to pay?

      They have no problems taking your money :sweat

      * How long did it take to ship?

      5 months, 11 days. We were originally told 4-6 weeks.

      * Was the quality appropriate for the price, in your opinion?

      Yes because the dolls were half price, but I would not have been happy with that quality if I'd paid full price.

      * Did the item look like the sales pictures?

      They don't have blank ones, so hard to say, but I think the eye shapes were all right.

      * Were you satisfied with the product?

      Overall I was neutral.

      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?

      I would, but only if I saw a limited I like as I bought a limited Bisou on the Marketplace and she is gorgeous.

      * Would you buy this company's products second-hand?

      Yes, definitely. Their face ups are beautiful.
       
    14. * What did you order?
      Junior Ai Marco

      * When did you order?
      December 27, 2008 (during the 50% off sale)

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company

      * How was the communication?
      Ok in the beginning, but got progressively worse. However, they DID get my message that my address changed, so that's good.

      * How easy was it to pay?
      Don't really remember, but I guess it went ok

      * How long did it take to ship?
      three more days and it would have been 6 months exactly

      * Was the quality appropriate for the price, in your opinion?
      Well, it was 50% off, but they were lazy with sanding certain places. The seams are almost dangerously sharp on the thighs and his left eye socket is pretty rough.

      * Did the item look like the sales pictures?
      I didn't order him with a face-up, so it's kinda hard to tell.

      * Were you satisfied with the product?
      For my first BJD ever, I'm very happy with him~

      * If you weren't satisfied, how did the company solve your problem?
      ~

      * Would you order from this company again?
      Never directly. Ever. Again.

      * Would you buy this company's products second-hand?
      Certainly~
       
    15. * What did you order?
      Ange-AI Nari.

      * When did you order?
      Dec 24th 2008

      * Did you order directly from the company, or through a distributor or dealer?
      Through a distributor.

      * How was the communication?
      N/A

      * How easy was it to pay?
      N/A

      * How long did it take to ship?
      Half a year, as I reseived my doll on June 25th, 2009.

      * Was the quality appropriate for the price, in your opinion?
      Not at all! The price was 50% off, while the quality was 80% off!:evil:

      * Did the item look like the sales pictures?
      Just a little……as the quality was terrible.

      * Were you satisfied with the product?
      No, I just felt disappoint and angry.

      * Would you order from this company again?
      No. I sadly found that the company has become so dishonest.:...(

      * Would you buy this company's products second-hand?
      No.
       
    16. What did you order?
      Limited Petite Ai Myuriel "Red Riding Hood"
      * When did you order?
      Dec 12, 2008
      * Did you order directly from the company, or through a distributor or dealer?
      directly
      * How was the communication?
      Fine; I received Order Confirmation email and my page on the website was updated with my order status as needed.
      * How easy was it to pay?
      Very. Paypal via the address given on the orderform.
      * How long did it take to ship?
      Since the sales notice on the website said the sale dolls would start shipping in Feb, I was pleased to see the dolls actually begin shipping then, and shocked when my doll arrived so quickly on April 15. (4 months for a limited doll is decent)
      * Was the quality appropriate for the price, in your opinion?
      Absolutely. It would have been worth the full price, and was ordered at the 50% off sale!
      * Did the item look like the sales pictures?
      Even cuter!
      * Were you satisfied with the product?
      Definately. The doll, faceup and clothing were extremely high quality.
      * If you weren't satisfied, how did the company solve your problem?
      n/a
      * Would you order from this company again?
      Will and have. : )
      * Would you buy this company's products second-hand?
      Sure.
       
    17. * What did you order? Basic Choa with faceup
      * When did you order? 30th December 2008, received 2nd July 2009.
      * Did you order directly from the company, or through a distributor or dealer? direct from company
      * How was the communication? appaling! No explanation as to why the wait. Messages were answered bu copy paste answeres, if they were answered at all.
      * How easy was it to pay? N/A was paid by someone else
      * How long did it take to ship? 6 Months!
      * Was the quality appropriate for the price, in your opinion? Seemings it was 50% off I would say yes, but if you were to pay full price definately not.
      * Did the item look like the sales pictures? yes
      * Were you satisfied with the product? not entirely! Her face is beautiful and the faceup not too bad but her body has really exposed seam lines and the resin is quite rough. She also does not sit well.
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? No. I would not wait another half a year for a basic doll that has quality issues!
      * Would you buy this company's products second-hand? probably not.
       
    18. What did you order?
      Ange Hani with make-up, Bisou Lilly (no make-up), Bisou Popo (no make-up).

      When did you order?
      December 31st, 2008.

      Did you order directly from the company, or through a distributor or dealer?
      Direct from the company.

      How was the communication?
      Good. I'm a very patient person and usually do not contact companies unless the delay is really huge. They did reply quickly the one time I inquired about my order, although their shipping date estimate was way off.

      How easy was it to pay?
      Easy as cake with Paypal.

      How long did it take to ship?
      My order was sent on June 25th, 2009. Yes, that's almost a 6 months wait.

      Was the quality appropriate for the price, in your opinion?
      One of the dolls had a small spot of dirt on the face (fortunately, it was not the make-up'ed one), that looks easily removable with a sponge. Otherwise, no issue to be noted.

      Did the item look like the sales pictures?
      Definitely.

      Were you satisfied with the product?
      I was, especially since they were offered at 50% their regular price!

      If you weren't satisfied, how did the company solve your problem?
      Not applicable.

      Would you order from this company again?
      Probably, if they manage to solve the recent issues they had with overdelayed orders...

      Would you buy this company's products second-hand?
      No, but that's only because I don't like buying second-hand at all! ^^
       
    19. What did you order?
      Ai Sia without face-up

      When did you order?
      December 31st, 2008. The last day of the 50% off sale

      Did you order directly from the company, or through a distributor or dealer?
      Directly from the Custom House site

      How was the communication?
      Great at first, horrible during the middle, and good at the end. I think CH just got overloaded with orders and problems and then when everyone started to get angry because of lack of updates, they just didn't know what to do.

      How easy was it to pay?
      Pretty easy. Did it with a cc on their website

      How long did it take to ship?
      I waited 6 months & two weeks. A total of 186 days

      Was the quality appropriate for the price, in your opinion?
      Definitely! Sia is perfect! She does have some seam lines, but my CH Haute Doll Choa does as well. The resin has a beautiful texture to it that is more natural than the smooth feel my other CHs have. She poses perfectly and CH also gave me two free gorgeous SD wigs for her as a gift for waiting patiently.

      Did the item look like the sales pictures?
      Better than the website pictures

      Were you satisfied with the product?
      Extremely so. Since she was also 50%, I was very happy with the doll

      If you weren't satisfied, how did the company solve your problem?
      NA

      Would you order from this company again?
      At full price, probably not. If they have another 50% sale, I definitely will

      Would you buy this company's products second-hand?
      I also have two CH SD's that I had to purchase secondhand because they were very LEs so yes I would definitely purchase them secondhand.
       
    20. * What did you order? Basic Junior Ai Marco with make-up
      * When did you order? 04/18/09
      * Did you order directly from the company, or through a distributor or dealer? Directly through the company's website.
      * How was the communication? Good, they emailed me promptly after I called them.
      * How easy was it to pay? Pretty easy, I used their credit card check out system.
      * How long did it take to ship? 4 months.
      * Was the quality appropriate for the price, in your opinion? For the doll price, yes, keeping in mind that the price is pretty cheap. As for the make-up service, no.
      * Did the item look like the sales pictures? For the most part, yes. Although You can't see from the sales pictures that the sculpt has an open mouth.
      * Were you satisfied with the product? Yes and no. I really like the sculpt, but I was not happy about the resin or make-up condition, especially considering how long it took to actually get the doll.
      * If you weren't satisfied, how did the company solve your problem? I haven't contacted the company yet, and I'm not sure if I will.
      * Would you order from this company again? Probably not.
      * Would you buy this company's products second-hand? Probably not.