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D-Storic Feedback (ALL)

Mar 20, 2012

    1. D-Storic
      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?

      PLEASE STICK TO THE FACTS!
       
    2. * What did you order?
      Rook 401 Head + Body (Korea Ivory Skin)

      * When did you order?
      05/05/12

      * How was the communication?
      --

      * How easy was it to pay?
      Easy, though I waited abit for an invoice of some sorts before figuring out to pay at their Paypal address listed on their site.

      * How long did it take to ship?
      Shipped on 05/21 (16 days from Ordered date)
      Arrived in my country on 05/24
      Received him on 05/26!
      Very pleased with the short waiting time.


      * Was the quality appropriate for the price, in your opinion?
      Very, considering that I bought him during their 20% discount event.
      They didn't slouch with their Quality Control although they were running an event.


      * Did the item look like the sales pictures?
      He looks even better in my hands!

      * Were you satisfied with the product?
      I am very satisfied!

      * If you weren't satisfied, how did the company solve your problem?
      N/A.

      * Would you order from this company again?
      I would, but I'm already good with this one doll from them!

      * Would you buy this company's products second-hand?
      Sure, why not if the desire strikes?
       
    3. * What did you order?

      Narae consisting of:
      Rook head N408 KR Ivory no make up
      Rook head N410 KR Ivory no make up
      Rook girl body KR Ivory with default feet and hands
      Rook hands No. 1 KR Ivory
      Rook hands No. 3 KR Ivory
      Rook Tiptoe feet KR Ivory
      Narin consisting of:
      Rook head N408 KR Ivory no make up
      Rook boy body with default feet and hands
      Narae consisting of:
      Rook head N412 KR real skin no make up
      Rook head N416 KR real skin no make up
      Rook volume body KR real skin with default feet and hands
      Rook hands No. 1 KR real skin
      Rook hands No. 3 KR real skin
      Rook Tiptoe feet KR real skin

      * When did you order?

      During the free shipping event March 20, 2012

      * How was the communication?

      Their English is adequate and I had no difficulty getting all of my questions answered before I committed to ordering from them.

      * How easy was it to pay?

      They do not link directly to Paypal; however, all I had to do was make my payment to their PP address as listed on their site front page with my order number. They confirmed my payment the next day.

      * How long did it take to ship?

      Since my order was for dolls with extra parts that needed to be from the same batch of resin to be color matched it probably took a little longer than in stock. And, my order was done during an event promotion too. My order arrived May 07, 2012 which I consider as perfectly reasonable.

      * Was the quality appropriate for the price, in your opinion?

      Yes, both resin colors are lovely and the finish work was excellent.

      * Did the item look like the sales pictures?

      Yes

      * Were you satisfied with the product?

      Most definitely!

      * If you weren't satisfied, how did the company solve your problem?

      NA

      * Would you order from this company again?

      Yes, and I will do so as soon as my finances will permit.

      * Would you buy this company's products second-hand?

      Could be but I would probably just order from them directly.
       
    4. * What did you order? Narin charisma head
      * When did you order? 10th May 2012
      * How was the communication? they didn't have any communication... not either to let me know that the doll was shipped.
      * How easy was it to pay? easy with paypal
      * How long did it take to ship? I don't know when it was shipped, but it arrived to me the 24th of May! so I only waited 2 weeks for him.
      * Was the quality appropriate for the price, in your opinion? Yes
      * Did the item look like the sales pictures? yes
      * Were you satisfied with the product? yes
      * If you weren't satisfied, how did the company solve your problem? -
      * Would you order from this company again? yes, although I find that the shipping cost are too high compared with other Korean companies.
      * Would you buy this company's products second-hand? yes
       
    5. * What did you order?
      Narae N402 head KR Ivory skin
      Rook girl body KR Ivory skin
      Miso KR Ivory skin (Whole doll)

      * When did you order?
      2.29.2012

      * How was the communication?
      Easy with e-mail.

      * How easy was it to pay?
      Easy with Paypal.

      * How long did it take to ship?
      30-40 days. I wanted them delivered on a certain day and the package would've come by then if the Customs wouldn't have picked up the packet.

      * Was the quality appropriate for the price, in your opinion?
      Quality was good and resin was bubblefree and solid color, good price for the quality I got.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      D-storic forgot to send my Rook body with Miso and Narae -head. They sent it week after when I told them about the situation. Narae -head also had a casting flaw on the other side of the lip, I decided not to e-mail D-storic about this and fixed the problem myself.

      * If you weren't satisfied, how did the company solve your problem?
      They sent the forgotten item right away.

      * Would you order from this company again?
      I would and I already have ordered again.

      * Would you buy this company's products second-hand?
      I would.
       
    6. D-Storic
      * What did you order?
      Dandelion in FRreal
      * When did you order?
      03-16-2012
      * How was the communication?
      I had no problems with communication. When there was a problem with the FRreal resin, D-Storic emailed me. When they shipped Dandelion, a problem happened? and she sat in customs in NYC but was returned to D-storic. D-storic again emailed me with the new tracking number and she arrived a few days later.
      * How easy was it to pay?
      Very simple to pay.
      * How long did it take to ship?
      A little over 60 days as the resin color slowed the process.
      * Was the quality appropriate for the price, in your opinion?
      Yes, I am very pleased with the quality.
      * Did the item look like the sales pictures?
      Absolutely!
      * Were you satisfied with the product?
      Absolutely!
      * If you weren't satisfied, how did the company solve your problem?
      No problems...
      * Would you order from this company again?
      Yes, And I have!
      * Would you buy this company's products second-hand?
      Certainly, if the item was in good condition.
       
    7. [h=2]D-Storic Feedback (ALL)[/h]
      D-Storic
      * What did you order?
      NS KR Narae 401 with all the optional parts!
      * When did you order?
      September 7th* How was the communication?
      Exceptional communicaton!
      * How easy was it to pay?
      Very easy by Paypal
      * How long did it take to ship?
      Less than a month!
      * Was the quality appropriate for the price, in your opinion?
      Yes, the quality was quite acceptable
      * Did the item look like the sales pictures?
      Better than the pics in my opinion, lol
      * Were you satisfied with the product?
      VERY satisfied!

      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      You BET!

      * Would you buy this company's products second-hand?

      Yes, I would!
       
    8. D-Storic
      * What did you order?
      D-choice-40cmGirl,Head Number : N402(classic), Make up : Default, skin color : KR ivory, Body : Narae Girl body, B - Tiptoe parts
      * When did you order?
      2012-11-29 (05:34)
      * How was the communication?
      Normal online placing of and paying for the order
      * How easy was it to pay?
      Paypal went through easily
      * How long did it take to ship?
      Has not shipped yet.
      * Was the quality appropriate for the price, in your opinion?
      Unknown-have not received the product
      * Did the item look like the sales pictures?
      Unknown-have not received the product
      * Were you satisfied with the product?
      Unknown-have not received the product
      * If you weren't satisfied, how did the company solve your problem?
      Company has not solved the problem, company refuses to respond to emails, Q&A posts and telephone calls
      * Would you order from this company again?
      No as I am completely dissatisfied with D-Storic's customer service
      * Would you buy this company's products second-hand?
      Depends on who is selling the product.
       
    9. * What did you order?
      A grey resin Narae N406 with high heel feet.

      * When did you order?
      December 24 2013

      * How was the communication?
      In the beginning it was good and prompt. I posted a message on their Q&A board after placing my order to ask them not to ship the doll before mid-February as I would move early February. They replied within a few days saying this was not a problem.
      In April I posted on their message board asking if since my order had not been shipped yet, I could add a face-up. I received no reply.
      End of May I posted on their message board that I due to the lack of communication I was requesting a refund and that I had contacted my credit card company. I received no reply.
      I received a shipping notification by email end of June. I found my tracking number on their website.
      After my credit card company opened a PayPal dispute on my behalf in July I was contacted by D-storic (3 days after the dispute was initiated) asking if I had received my order. I let them know that the package was stuck at customs and I would notify PayPal once I had received the order in good condition.

      * How easy was it to pay?
      Easy with PayPal.

      * How long did it take to ship?
      6 months minus 3 days.

      * Was the quality appropriate for the price, in your opinion?
      I'm not 100% happy with the resin quality, but my perception may be coloured by the bad experience of no communication and having to file a claim with my CC company. Compared with some of the distorted and severely discoloured dolls that have been shipped, the quality is appropriate for the event price.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      With the product: yes. With the service: no.

      * If you weren't satisfied, how did the company solve your problem?
      N/A.

      * Would you order from this company again?
      If they manage to keep up communication and ship quality dolls out for a reasonable time period, I may consider it. I will make sure I pay with credit card again, if I do order from them again.

      * Would you buy this company's products second-hand?
      It depends on the quality of the product. They did ship out poor quality dolls that slipped past quality control.
       
    10. * What did you order?
      Narae 402 (classic) + N410 head + fist hands + tiptoe.

      * When did you order?
      31 December 2012

      * How was the communication?
      Good at beginning. But then they got problems and they never response the emails and the Q&A board. At the middle of June, looks like they change their staff and the communications has very good.

      * How easy was it to pay?
      Paypal with confirmation from them.

      * How long did it take to ship?
      Very long, 6 months. They were overbooking

      * Was the quality appropriate for the price, in your opinion?
      I'm very happy with the resin. They send me half sanded few parts and a little casting problem on the mouth of one of my heads.

      * Did the item look like the sales pictures?
      I would say better. The photos are very old and don't shows the beautiful of this dolls.

      * Were you satisfied with the product?
      Yes

      * If you weren't satisfied, how did the company solve your problem?
      They send me a wrong head and chest part but once I reported, they respond me very quickly and send me the new parts in a week.

      * Would you order from this company again?
      Yes. They had problems with many orders but the new staff is amazing and keeps the people inform. They work very hard.

      * Would you buy this company's products second-hand?
      Excepting the bad conditions dolls and yellowed ones.