1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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DD-Anne

Feb 27, 2011

    1. DD-Anne

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?

      PLEASE STICK TO THE FACTS!
       
    2. * What did you order?

      DD Anne Fairygarden Tenten II in pinky skintone. Blank, no extras.

      * When did you order?

      January 5, 2011

      * How was the communication?

      Very good. Anne sent me a shipping notice and communicated with me via Flickr Mail.

      * How easy was it to pay?

      Extremely easy with PayPal.

      * How long did it take to ship?

      I received my order in approximately 10 days (January 15, 2011).

      * Was the quality appropriate for the price, in your opinion?

      Yes, I think the sculpt is even cuter in person! Her joints move very well, too.

      * Did the item look like the sales pictures?

      Minus the face-up? Yes.

      * Were you satisfied with the product?

      I love my little Tenten II very, very much but I am not satisfied with her resin color. I ordered "pinky" and, while I am not 100% sure, I think I was sent WS. I have had others tell me they believe I was sent WS, too. My doll is even paler than the WS doll I own from Dolkot.

      I always research prior to making a purchase, and I've never seen a pinky NS look so pale. Perhaps it was just the resin batch my girl was cast in, but I wanted to include this in my feedback so others are aware of the possibility.

      * If you weren't satisfied, how did the company solve your problem?

      I did not address the problem. Even though she was much paler than anticipated I loved her the moment I opened her box.

      * Would you order from this company again?

      Yes. In fact, I have a Tenten I on my wishlist.

      * Would you buy this company's products second-hand?

      Yes, if the sculpt I wanted was discontinued and/or in mint condition.
       
    3. What did you order?
      DD-Anne FairyGarden Papana basic in pink(y) skin (blank with eyes).
      Note: She was in stock ♥
      When did you order?
      January 20, 2016
      How was the communication?
      I asked few questions by email before placing an order and got answers within a day (yay very fast IMO!).
      Right after placing my order I got a purchase receipt to my email (so I did not need to worry if there was a problem in the money transaction).
      The doll was shipped without informing me (no email nor tracking number - I paid for EMS shipping so I pressumed I get one when she is shipped). But it's ok since she got here fast and safely! :)
      How easy was it to pay?
      Easy-peasy. I paid by PayPal.
      How long did it take to ship?
      It was shipped on January 23, 2016. So it took 3 days after ordering.
      Was the quality appropriate for the price, in your opinion?
      Yes. She even came sueded which was a surprise for me!
      Did the item look like the sales pictures?
      Yes.
      Were you satisfied with the product?
      Yes but I haven't been able to remove the head from the doll.
      >> It's too tightly-strung, I would need a lot of force for that I don't have.
      If you weren't satisfied, how did the company solve your problem?
      -
      Would you order from this company again?
      Absolutely!
      Would you buy this company's products second-hand?
      Yes if the doll I wanted was in good condition and fairly priced.