Demiurge Dolls: http://demiurgedolls.com/ * What did you order? Maybach and Familiar/Nyashko * When did you order? Late 2013 November or December, I forget. Arrived 17Apr14. (Ordered the Nyashko in late Jan.) * How was the communication? It was good. Know this is maybe two people (the artist, and one who handles sales), and they do not speak English, so I used Google Translate for my emails, as did they. ^_^ Thank you Google Translate! (I would type my email in English, then run it through Google Translate, and copy/paste the Russian translation below my original English text.) There were not a lot of updates, but the work was being done. Again, this is a very small company. * How easy was it to pay? With Paypal, far too easy. Demiurge Dolls let me do a four payment lay away. * How long did it take to ship? Getting him to the postal service was fast! But beware, Russian customs took five days or so with the box before it left Russia. (I had another order from another company in Russia, that had the same thing happen.) After that, it was the usual fast EMS speed. * Were there any missing or broken items in your order? Absolutely not! Everything was packed to arrive safely no matter the handling, and both dolls arrived intact and pristine! Plus, there were some wonderful extras for fun! * If there were any problems with your order, how did the company handle them? There were no problems. And they kindly packed my Nyashko that I'd ordered a couple months later, with my big Maybach doll to save me shipping costs! * Would you order from this company again? Absolutely! All my communications with them were kind and polite. I could not ask for better!