Note: This is negative feedback towards Mystical-Maz's business practice communication only. I am quite surprised by all I had to deal with here, as Mystical-Maz had great feedback and even a particular comment that she was very responsive to the needs of her customers. ---------------- Series of Events ---------------- - I purchased MSD clothes I had on hold from Mystical-Maz. (Dec 13, 2007) I sent payment promptly, no issues. (Link to the thread. As of Jan 25th & when I posted this, the items I purchased are still on HOLD.) - I did not receive a confirmation of ship PM in/around the time that her thread stated she usually sends (around a week and a few days, past two Fridays when she had the chance to ship), and that was plenty of time IMO. - I PM'd her to ask if they were sent. (Dec 27, 2007) - I received the reply that she can't remember and explained about forgotten packages at her work, that she sends out a lot of them. - I became frustrated, disappointed as well. I replied, explained to her I should have been informed after it was shipped and that she should have kept track... - Argument escalated, she sent me refund before she could make sure the package was actually sent. (Dec. 27, 2007) - Next day, she found out mine wasn't one of the packages forgotten and she sent it for sure a week prior. In good faith, I sent her the refund back. (Dec. 28, 2007) - I waited for my package. Accepting it is lost in the mail. - Near a month later, no package. I PM'd her giving her an update. (Jan 24, 2008) - She replied saying she assumed the package had arrived, as she heard nothing from me, and that other packages she sent out to others around the same time had arrived. (Jan 25, 2008) - I replied first with a confimation it hasn't arrived, then with a request a day later in regards to if there was any way to use the receipt to check where the package went. (Wanting to exhaust all possible ways to find it.) (Jan 25, 2008) - She replied there's no way as there is no tracking number. (Jan 26, 2008) - I replied with a request for a copy of the receipt. (Jan 26, 2008) - No reply from Mystical-Maz. (Jan 27, 2008; ~11:00AM) Checked Profile for Mystical-Maz: Offline: Last Activity: Jan 27, 2008 10:57 AM - I write this negative feedback. (Jan 27, 2008; 11:38am) Checked Profile for Mystical-Maz: Offline: Last Activity: Jan 27, 2008 11:07 AM - I wait... --------- I am still waiting for reply for the copy of the receipt, but felt that I couldn't hold off this negative feedback for others who may do business with Mystical-Maz. Realize I am only one disappointed customer out of many happy ones. So please don't let this deter you from buying from Mystical-Maz. This is just to inform that it has happened and may happen again. A link to this will be included as feedback in own thread as negative feedback. I will keep this thread updated with other communication between her and I.