What did you order? Yi in whiteskin When did you order? August 30th How was the communication? Very good, had slight confusion on my end by trying to get a reply through their LiveJournal account, turns out that emailing them is MUCH faster. How easy was it to pay? Had some trouble getting the purchase inquiry to send, had to have a friend do it. From then on it was easy, used PayPal. How long did it take to ship? He was shipped towards the end of September, so I'd say roughly three weeks? Was the quality appropriate for the price, in your opinion? Yes, they're beautiful dolls. Did the item look like the sales pictures? I actually got the wrong mold, so no, he didn't look much like a Yi at all. But he certainly looks like a San! The faceup is also different from the default pictured on the site, but that was afterwards explained to be due to the artist having new assistants. Were you satisfied with the product? Yes and no. On the one hand, he's an absolutely beautiful doll who's stood up to a lot of "newbie" mistakes. He's resisted staining very well -- I have him in all black, and the only discoloration is from his wig, but that was easily fixed. On the other hand, he's a San. If you weren't satisfied, how did the company solve your problem? Well, being new to dolls, I didn't catch on to the fact that the differences WERE NOT due to faceup, but due to him being the wrong mold altogether for a little while. At that point, I didn't expect much to be done, but Divinity Doll said that if I still wanted to get a Yi head, and if I could find a buyer for the body, they'd ship each piece out separately to avoid someone having to disassemble the doll and re-ship. My only problem now is with finding someone to buy the body.