I'm curious. I had a bad experience last year when customhouse kept me waiting for nine months and it was an endless struggle to get my dolls delivered. Even now, people have waited over a year and still don't have their orders while newer customers get their dolls delivered. Previously, I was pretty casual about delivery times - I've ordered from Soom and waited months, but now find that I don't feel that any company is totally secure from 'going bad'. It seems like even previously reliable companies have issues these days ie Latidoll. I notice on a few other threads ie spiritdoll that people seem a lot more jumpy when companies don't respond promptly etc. Examples: Customhouse - orders outstanding for twelve months, have delivered damaged goods and told people that to get the parts replaced they have to order another doll, don't answer questions on the Q&A Felixdoll - had great sales, then direct customers noticed that their dolls weren't getting delivered or their emails answered, then the company announces bankruptcy, then struggles to get orders delivered (I believe that Karin was able to get most of the orders delivered though). Dollfair - took orders, didn't tell people she no longer had a contract with Bimong, left people waiting for months then vanished and refused to communicate. Domuya, Unidoll and Buddydoll - closed their stores and vanished with no notice and Domuya and Unidoll apparently had some customers still owed dolls. CCC - took orders, waiting times got longer and longer, Charles vanished, then 3rd party Muja had to step in to deliver orders for customers. Orders missing paid face-ups and people had to pay shipping twice. Charles is yet to refund. Latidoll - Used to be one of the best companies around. Now delays, customers sent damaged items and company not responding/sending replacement items. Dollshe - Has outstanding orders 9 months old, still hasn't sent orders from last sale, just started a new sale. Spiritdoll - Have alway been hopeless at reponding to their Q&A. It can take days/weeks to get an answer from them. They always apologise and say their service will improve. These are just a few examples I can think of at present. So my questions are: When you are dealing with a company - 1. Do you always research them thoroughly ie wait times and product quality before purchasing? 2. Once you have bought your doll is there a length of time you are happy to wait before you start to worry whether it will be delivered, or do you feel secure enough in the company to wait indefinitely? 3. Do you feel your 'trust' in BJD companies in general has been eroded by some of the bad examples you have witnessed/heard about?