Doll Chateau Feedback

Nov 15, 2011

    1. Doll Chateau Feedback

      My Doll Wardrobe
      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?

      PLEASE STICK TO THE FACTS!
       
    2. Doll Chateau Feedback

      * What did you order?
      Bella and Colin in WS
      * When did you order?
      At the end of August
      * How was the communication?
      N/A: I bought the dolls through a dealer, Doll's singing/jeeryama
      * How easy was it to pay?
      paypal, easiest
      * How long did it take to ship?
      Production time, and the dealer has shipped really fast, because I almost didn't notice the passage!
      * Was the quality appropriate for the price, in your opinion?
      absolutely yes. the dolls are stunning... I'm addicted XD
      * Did the item look like the sales pictures?
      yes!
      * Were you satisfied with the product?
      yes!
      * If you weren't satisfied, how did the company solve your problem?
      n/a
      * Would you order from this company again?
      I'm going to order really soon, using the dealer again
      * Would you buy this company's products second-hand?
      if I knew the seller, with no esitation.
       
    3. Doll Chateau Feedback

      * What did you order?
      A WS Doll Chateau Kid Hugh.
      * When did you order?
      23rd of November, 2011
      * How was the communication?
      Great. They always emailed back answering my questions within 24 hours. (:
      * How easy was it to pay?
      Paid easily with paypal.
      * How long did it take to ship?
      He was shipped on the 16th of January, 2012, so slightly shorter than the estimated time, and arrived on the 25th of January. (:
      * Was the quality appropriate for the price, in your opinion?
      Absolutely! He's gorgeous. : D
      * Did the item look like the sales pictures?
      Sure did.
      * Were you satisfied with the product?
      I definitely am.
      * If you weren't satisfied, how did the company solve your problem?
      n/a
      * Would you order from this company again?
      Definitely. They were lovely to order from.
      * Would you buy this company's products second-hand?
      Sure.
       
    4. * What did you order?
      Alberta blank, Caroline head blank

      * When did you order?
      Ultimately 4th of January

      * How was the communication?
      It was not the best. I wrote a mail to inquire about the production time and never got an answer.
      I also never got a shipping note. It was customs who sent me a letter to make me pay for my girl.

      * How easy was it to pay?

      Easy, PayPal

      * How long did it take to ship?

      Arrived 14th of May, about three and a half months

      * Was the quality appropriate for the price, in your opinion?

      She looks nice, even though her legs are VERY kicky. I read about Alberta being the goddess of posing, mine is not. I need to resting her soon.

      * Did the item look like the sales pictures?

      Yes.

      * Were you satisfied with the product?

      As stated above, she's very kicky. But other than that, yes.

      * If you weren't satisfied, how did the company solve your problem?

      Cast a spell to make her pose better, please.

      * Would you order from this company again?

      Sure, but rather through a retailer. It's also cheaper for me.

      * Would you buy this company's products second-hand?

      Sure, why not.
       
    5. Doll Chateau Feedback

      Doll only. Purchased through Denver Doll Emporium.


      * What did you order? Alberta, Kid size, ws
      * When did you order? December 23. Layaway until March 23, 2012.
      * How was the communication? Communicated with DDE. It was Good.
      * How easy was it to pay? DDE: Used Credit Card
      * How long did it take to ship? Actual shipping time: May 26 to 30. Date of full payment: Mar. 23.
      * Was the quality appropriate for the price, in your opinion? Yes.
      * Did the item look like the sales pictures? Not exact in faceup and costume, but close enough.
      * Were you satisfied with the product? Yes.
      * If you weren't satisfied, how did the company solve your problem? ... missing an extra part of the body... DDE says the piece will be sent later.
      * Would you order from this company again? Yes.
      * Would you buy this company's products second-hand? Yes.
       
    6. * What did you order? Pierre
      * When did you order?
      April
      * How was the communication? I
      ordered through MoC, so I cannot vouch for any communication issues ^.^
      * How easy was it to pay? Well, MoC always makes it easy to pay lol
      * How long did it take to ship? I ordered in April, they shipped to MoC in August. Not bad in my opinion, I've definitely waited longer for a doll!
      * Was the quality appropriate for the price, in your opinion?
      Absolutely! I'm completely in love with my new doll!
      * Did the item look like the sales pictures? Yep! I mean I ordered him without a face so I cannot say that his faceup looked the same, but the doll is perfect!
      * Were you satisfied with the product? Y
      es! I seriously can't believe how well this guy stands! I was worried he'd be difficult to pose but DC has impressed me! He can hold stances better than some of my other dolls!
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again?
      I plan to! I want a whole DC family! lol
      * Would you buy this company's products second-hand?
      Depends on how well the first owner took care of their doll, but yes.
       
    7. * What did you order?
      Bella

      * When did you order?
      December of 2011?

      * How was the communication?
      Fantastic, I bought through Jeeryama on Ebay and it went wonderfully

      * How easy was it to pay?
      Very easy, I paid in a 3 month layaway, was sent a bill each month.

      * How long did it take to ship?
      Not very long at all, i was surprised.

      * Was the quality appropriate for the price, in your opinion?
      Yes, she is an absolute vision.

      * Did the item look like the sales pictures?
      She looks even better than the picures!

      * Were you satisfied with the product?
      Very much so, it warms my heart to see her every day!

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Most definitely!

      * Would you buy this company's products second-hand?
      As long as they were taken good care of by a previous owner, yes I would.
       
    8. * What did you order?
      Bella

      * When did you order?
      April 13th2012

      * How was the communication?
      I ordered through Denver Doll Emporium and it was great. They answered all my questions and were very thorough.

      * How easy was it to pay?
      Very easy.

      * How long did it take to ship?
      She was shipped on July 17, 2012 and arrived 2 days later :)

      * Was the quality appropriate for the price, in your opinion?
      Definitely. Gorgeous dolls.

      * Did the item look like the sales pictures?
      Yep!

      * Were you satisfied with the product?
      yes!

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      I just placed another order in October :3

      * Would you buy this company's products second-hand?
      if I knew the seller.
       
    9. * What did you order?
      Anges doll with normal body and Ada(event)
      * When did you order?
      1 november 2012 from a dealer(lysdoll)
      * How was the communication?
      very, very good.
      * How easy was it to pay?
      very easy
      * How long did it take to ship?
      it arrives 16th february.
      * Was the quality appropriate for the price, in your opinion?
      very good quality, very smooth resin
      * Did the item look like the sales pictures?
      totally!^.^
      * Were you satisfied with the product?
      totally^.^
      * If you weren't satisfied, how did the company solve your problem?
      -----------------
      * Would you order from this company again?
      yeah for sure!
      * Would you buy this company's products second-hand?
      yes.
       
    10. * What did you order?
      - Kid Doll Lance
      * When did you order?
      -End of December
      * How was the communication?
      Awesome
      * How easy was it to pay?
      Absolutely
      * How long did it take to ship?
      3 months
      * Was the quality appropriate for the price, in your opinion?
      absolutely
      * Did the item look like the sales pictures?
      yes
      * Were you satisfied with the product?
      yes
      * Would you order from this company again?
      planning on it
      * Would you buy this company's products second-hand?
      yes
       
    11. * What did you order?
      A-body-03

      * When did you order?
      February 2nd, 2015

      * How was the communication?
      Amazing communication! Fast to answer and very reliable.

      * How easy was it to pay?
      Easy.

      * How long did it take to ship?
      Almost three months.

      * Was the quality appropriate for the price, in your opinion?
      Yes. Great quality. Amazing sculpting, great possibility, and no problems at all!

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      Very satisfied!

      * Would you order from this company again?
      Definitely!

      * Would you buy this company's products second-hand?
      Possibly.
       
    12. * What did you order?
      Bella

      * When did you order?
      May 8th, 2015

      * How was the communication?
      There wasn’t need for much communication in this order. But from the little communication I had with them, it was good!

      * How easy was it to pay?
      Easy.

      * How long did it take to ship?
      A little over three months.

      * Was the quality appropriate for the price, in your opinion?
      She’s pretty kicky, but restringing her might fix that. Other than that, she’s lovely, so yes!

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      Yes!

      * Would you order from this company again?
      Absolutely. She is my 2nd purchase from Doll Chateau. I’ll always be a big fan of their company! The sculpts are beautiful, the quality is great, and the communication is very easy and smooth.

      * Would you buy this company's products second-hand?
      Possibly.
       
    13. * What did you order?
      Youth Stacy and Jakov (event)

      * When did you order?
      July 23, 2015

      * How was the communication?
      Perfect communication. They answered all of my questions and they were great to work with!

      * How easy was it to pay?
      Very easy.

      * How long did it take to ship?
      A little less than two months.

      * Was the quality appropriate for the price, in your opinion?
      Definitely. Great quality dolls and an excellent company.

      * Did the item look like the sales pictures?
      yes

      * Were you satisfied with the product?
      very satisfied!

      * Would you order from this company again?
      Absolutely. She was my 3rd purchase from Doll Chateau and I'll definitely buy from them again in the future if I get the opportunity.

      * Would you buy this company's products second-hand?
      Possibly.
       
    14. * What did you order?
      K-12 Body, In Stock From Dealer
      * When did you order?
      12/21/16

      * How was the communication?
      N/A, did not communicate with DC

      * How easy was it to pay?
      N/A, paid the dealer not DC

      * How long did it take to ship?
      6 days (because Christmas)

      * Was the quality appropriate for the price, in your opinion?
      Definitely!

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      A little frustrated with how tightly strung it is, but other than that yes

      * If you weren't satisfied, how did the company solve your problem?
      NA

      * Would you order from this company again?
      There's a few other dolls from them I want, so yes ;3c

      * Would you buy this company's products second-hand?
      I originally intended to buy this body second hand, so yes
       
    15. * What did you order?
      Doll Chateau Carol

      * How was the communication?
      Realy nice. I ordered throu a dealer and they answered my questions fast.

      * How easy was it to pay?
      No problem via paypal

      * How long did it take to ship?
      Three weeks. She was in stock.

      * Was the quality appropriate for the price, in your opinion?
      She is a nightmare to pose .... I had to use hot glue.

      * Did the item look like the sales pictures?
      She looks even better. I love her even with her problem with posing ^^

      * Were you satisfied with the product?
      More or less. Like I said I am a little disappointed with her posing.

      * If you weren't satisfied, how did the company solve your problem?
      I did not contakt them..... why should I ? You can not change posing

      * Would you order from this company again?
      Maybe in the future. I like the Fergus sculpt a lot ;)

      * Would you buy this company's products second-hand?
      Nop. I am realy careful with second hand dolls....only if a doll is discontinued I would buy it.
       
    16. * What did you order?
      Dollchateau fullset Carol

      * When did you order?
      30/06/2016

      * How was the communication?
      I ordered through Manga-zin.net, their communication is excellent.

      * How easy was it to pay?
      Very easy, through Paypal

      * How long did it take to ship?
      After I finished payments it shipped immediately.

      * Was the quality appropriate for the price, in your opinion?
      Yes and no, it seemed a little rushed like the doll had been wrapped before the paint was dry so the paper kitchen towels it was wrapped in had stuck to the red paint on the toes and smudged it.

      * Did the item look like the sales pictures?
      Yes very much so, the blushing was identical and beautiful (except for the smudged bit) the only difference was the doll in the sales pictures had eyelashes.

      * Were you satisfied with the product?
      The doll arrived wrapped in only paper towel and thrown in the box on top of the protective pillow. Both of the very skinny upper arms were cracked I don't know if it was because of the way it was packaged or if the doll was strung before the resin was properly cured, but I tend to think the latter is true.

      * If you weren't satisfied, how did the company solve your problem?
      I contacted Manga Zin right away and they contacted the company for replacement arm parts, no problem.

      * Would you order from this company again?
      I have but they seem a bit hit & miss.

      * Would you buy this company's products second-hand?
      Probably.
       
    17. * What did you order?
      Dollchateau Munin & Hugin bat cat's

      * When did you order?
      14/10/2016

      * How was the communication?
      I ordered through Manga-zin.net again as their communication is great.

      * How easy was it to pay?
      Very easy, I paid directly to Dollchateau's paypal.

      * How long did it take to ship?
      They took ages before they were ready, about five months, but once they were finally ready they shipped quickly.

      * Was the quality appropriate for the price, in your opinion?
      Yes they are super cute and the eyes they came with are amazing.

      * Did the item look like the sales pictures?
      Exactly like the sales pictures.

      * Were you satisfied with the product?

      Yes very satisfied.

      * If you weren't satisfied, how did the company solve your problem?

      * Would you order from this company again?

      I have.

      * Would you buy this company's products second-hand?
       
    18. * What did you order?
      Doll Chateau fullset Lillian SP Centaur and fullset Lillian unicorn.

      * When did you order?
      29/12/2016

      * How was the communication?
      Excellent, I ordered through Manga-zin.net again because they are super nice to deal with.

      * How easy was it to pay?
      Easy, payment was through paypal.

      * How long did it take to ship?
      It took about 6 months before it was ready, but I was paying it off on layaway, so it was ready before I had finished making payments.

      * Was the quality appropriate for the price, in your opinion?
      No, not even close. I paid $1149USD all up for these two dolls and they have a lot of issues, bad blushing, badly cast parts, a faceup that looks nothing like the sales pictures, and the centaur has a massive hole in her head that was not shown or mentioned anyehere on the sales page. In fact they said the horn is held on with a magnet and is removeable, and show a blank head without the horn which has no hole in it, which I think is very misleading.

      * Did the item look like the sales pictures?
      Neither of them does, the Lillian SP Centaur has a terrible faceup which is bright pink, with lines in the wrong place or only on one side of the face. Her hands which also look nicely blushed in the company pictures are just sprayed pink also with no detail and her torso blushing makes her look like a bruised corpse. The Lillian unicorn has badly cast wings that look like they were cast in a dirty mould, and her blushing is unfinished. she is supposed to be blue with pink undertones, but even though I paid $80USD for the blushing it is unfinished with my unicorn being mostly pink with the blue that was supposed to go over it missing. I have seen pictures from other unicorn owners and theirs do not have issues with either the badly cast wings, or the blushing looking unfinished.

      * Were you satisfied with the product?
      No I am not, I am seriously cheesed off. All the dolls I have bought from them directly previously looked very true to the makeup in the sales pictures, these two seem very half assed.

      * If you weren't satisfied, how did the company solve your problem?
      The dealer has fowarded my complaints and pictures to the company, I am waiting to hear what they intend to do (if anything) to fix the situation.

      * Would you order from this company again?
      I have another doll on layaway with them and I am terrified he's going to arrive all messed up as well.....I am very concerned, these are not cheap dolls, and were HUGE purchases for me, I am pretty sad at the state of these two dolls, and I can only hope the company makes it right, and starts having some better quality control in the future otherwise I don't think I will ever buy from them again even though there are a number of dolls they make on my wishlist.

      * Would you buy this company's products second-hand?
      Based on this current experience buying second hand may be the only way I buy their dolls in the future.
       
    19. Doll Chateau Feedback


      * What did you order? Doll Chateau Xaviera Fullset in White Skin

      * When did you order? Late August

      * How was the communication? I ordered through Mint on Card. Communication was great with them, as it always is.

      * How easy was it to pay?
      Paid with a credit card, super easy.

      * How long did it take to ship?
      Nine months for the doll itself. She actually arrived at Mint on Card in April, BUT I was informed that Doll Chateau had forgotten her fullset and birth card. I was given the option to wait until these items were shipped, which I took... and then a month later I decided I just wanted the doll home. Her fullset shipped a few days ago and arrived yesterday.

      * Was the quality appropriate for the price, in your opinion?
      Oh yes.

      * Did the item look like the sales pictures?
      Somewhat? I ordered the fullset in a different color resin than shown in the promo pics, so there were some differences.

      * Were you satisfied with the product?
      Somewhat? I think Doll Chateau didn't send the eyes that came with the fullset...

      * If you weren't satisfied, how did the company solve your problem?
      I'm not bothering with it, honestly.

      * Would you order from this company again?
      Probably. Aside from an insane wait, I got what I ordered and in good condition.

      * Would you buy this company's products second-hand?
      Possibly.
       
    20. * What did you order?
      Doll Chateau Snowborn fullset plus human lower parts for snowborn and Lillian SP

      * When did you order?

      13/02/2017

      * How was the communication?

      I ordered through Manga-zin.net again and their communication is awesome.

      * How easy was it to pay?

      It was easy, payments made through paypal.

      * How long did it take to ship?

      Again it was ready before the end of my layaway, about six months.

      * Was the quality appropriate for the price, in your opinion?

      Yes and no, the doll is gorgeous but DC has some real issues with quality control and the fact that they seem to now be refusing to fix the issues means that the dolls are not really worth it. For sure it's not worth paying $80-$100 for body blushing because three of four of my last orders had either sloppy rushed or badly smudged blushing.

      * Did the item look like the sales pictures?

      Yes he did, the faceup was just like the sales pictures unlike my Lillian SP. The fullset shirt was a completely different colour to the sales pictures though.

      * Were you satisfied with the product?

      No, the body blushing was a bit half assed, with three hooves brown and one white at the bottom and the blushing around the neck was badly smudged from having the head put on or being wrapped while still wet. They forgot his fullset eyes, his headcap was broken because he wasn't packed very well and his fullset outfit shirt is a pee yellow colour instead of off white like the sales pictures.

      * If you weren't satisfied, how did the company solve your problem?

      The company apparently has new management who said they will send me a new headcap and the fullset eyes but they are refusing to do anything about the smudged blushing all around his neck.
      To be honest at this point I'm not sure I'll ever see the fullset eyes or headcap as I've been waiting about five months for them to send the replacement stuff they said they would when they messed up my Lillian SP and unicorn order.

      * Would you order from this company again?

      Unfortunately I have one more body I need from this company to complete the family but no even though I have several dolls from them on my wishlist I don't really want to buy from them anymore. Their attitude is frankly really crappy, any decent company that stuffs up would apologize and try to make it right but DC just seems to want to ignore everyone with problems until they just go away. For the price we are paying for these dolls their standards, quality control and attitude are just not good enough, and frankly they have completely put me off giving them any more money no matter how much I love their dolls.

      * Would you buy this company's products second-hand?

      Frankly second hand is probably the only way I will buy their dolls in the future since there is no way of knowing what you're going to get from DC.