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DollClans Feedback

Feb 2, 2012

    1. DollClans

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?

      PLEASE STICK TO THE FACTS!
       
      • x 1
    2. * What did you order?
      2 fur wigs (ash black and carmel brown)

      * When did you order?
      April 26, 2013

      * How was the communication?
      really good.

      * How easy was it to pay?
      Very easy. I used PayPal.

      * How long did it take to ship?
      It shipped April 29, 2013 (I used registered airmail) and arrived to me today May 6, 2013
      :D

      * Was the quality appropriate for the price, in your opinion?
      Yes, very. The wigs are extremely soft.

      * Did the item look like the sales pictures?
      Yes. However, the wigs do not come styled like the ones in the image. You have to style them yourself.
      * Were you satisfied with the product?
      YES.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes. I plan to on my birthday.

      * Would you buy this company's products second-hand?
      if it was in great condition...then yes.
       
    3. * What did you order?
      Order 1) 2 eyes, some eyelashes, 1 mug, 2 rings
      Order 2) 3 wigs
      Order 3) Phython head, gold monocle
      Order 4) headphones
      * When did you order?
      Order 1) October 14, 2013
      Order 2) November 14, 2013
      Order 3) December 16, 2013
      Order 4) February 25, 2014
      * How was the communication?
      Order 1) They got back to me pretty fast after I asked posted a question. Within a day
      Order 2) Didn't really. Just dropped them a message to say I paid & they replied next day.
      Order 3) Strangely enough, never answered me. Guess they were really busy. But I just told them I paid and my status was changed the next day.
      Order 4) Replied within half a day.
      * How easy was it to pay?
      Order 1) Easy. Paypal, except they didn't send me receipt, had to do it myself.
      Order 2) Easy. Paypal. This time, I knew what to do so it went smoothly.
      Order 3) Paypal again.
      Order 4) combined with above order. They had very clear instructions (step by step practically) on how to do that in their FAQ page. It was so clear and easy to follow I didn't even have to bug them.
      * How long did it take to ship?
      Order 1) Shipped October 16. True to their word, they shipped their items before they went on their huge holiday.
      Order 2) I think a week later
      Order 3) Shipped Apr 7th.
      Order 4) Shipped Apr 7th.
      * Was the quality appropriate for the price, in your opinion?
      Order 1) The glib eyes I ordered weren't sold at Mudoll so I had to get them here. Eyelashes were very nice. Mug was cute, rings were even cuter.
      Order 2) Yep, nice furry and soft. Haven't got any heads to try it yet though :P
      Order 3) yep
      Order 4) Really well made...so yes. I've seen worse for around the same price.
      * Did the item look like the sales pictures?
      Order 1) oh yes
      Order 2) color was a little different, but hey...wigs and monitors just don't go hand in hand. What can I say?
      Order 3) His head was way smaller than I thought and his jaw is longer. But nothing I can't get around.
      Order 4) yep
      * Were you satisfied with the product?
      Yep
      * If you weren't satisfied, how did the company solve your problem?
      NA
      * Would you order from this company again?
      Yep, already have....multiple times
      * Would you buy this company's products second-hand?
      Not the dolls but the clothing or accessory items maybe if in good condition. Um...maybe if the seller lived closer to Taiwan than Thailand is.
       
    4. * What did you order?
      Wyper head in normal skin with company face up

      * When did you order?
      June 2014

      * How was the communication?
      Order confirmation etc. was fine.
      Answers to questions were not great. I don't think they really understood my questions, but it wasn't anything important.

      * How easy was it to pay?
      Quite easy. Paid by Paypal and left a message on the Q&A board to say I'd paid.

      * How long did it take to ship?
      Arrived October 2014 (longer than I expected, there were a few delays posted on their notice board due to conventions etc.)

      * Was the quality appropriate for the price, in your opinion?
      Yes.
      * Did the item look like the sales pictures?
      Mainly yes. But the face up was darker and more gothy than the sales pictures.

      * Were you satisfied with the product?
      Yes and no. The product itself was fine, but unfortunately it didn't suit the character I bought it for.

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      Maybe.

      * Would you buy this company's products second-hand?
      Probably not, unless there was something I really wanted.
       
    5. * What did you order?

      Dollclans Kien, 3 wigs, 2 spike bracelets + black headphones

      * When did you order?

      Kien was ordered back in December 2014 when they had their $60 off their dolls. The wigs and headphones were separate orders after Jan 2015.

      * How was the communication?

      Great! Dollclans got back to my messages really quickly and clearly. No problems at all

      * How easy was it to pay?

      Very easy. I took advantage of their Christmas offer and asked for 2 months layaway. Dollclans confirmed it was okay. Halfway through I had to go abroad with no access to internet and that landed on my last layaway payment date. I notified Dollclans and they allowed me to pay early. Their comment box on the Order page also showed a track record of my payments and their confirmation that they had received my money.

      With the other orders, ordering was easy. I had no problems.

      * How long did it take to ship?

      Because living in the UK sucks, it took 2-3 weeks. Kien spent a week in customs and I had to pay about $200 because Dollclans didn't mark his value down. The wigs and accessories came quite quickly. I had to wait 2 months for the headphones because they were preorder items.

      * Was the quality appropriate for the price, in your opinion?

      Yes, I'm very happy with Kien. He is a wonderful sculpt.

      I like the wigs but I've only tried the black one. It's very fine @_@ I love the headphones too, but they look a tad big for him.

      * Did the item look like the sales pictures?

      Yep. Alluding to the above comment. Kien is even better in person. He's really beautiful *_* lol

      The wigs are nice too and so are the headphones. They look a bit plasticky though upclose.

      * Were you satisfied with the product?

      I was extremely satisfied with Kien. The wigs and accessories too. Maybe not so much for the headphones though, which is a bit of a shame.

      * If you weren't satisfied, how did the company solve your problem?

      NA
      * Would you order from this company again?

      Yep. But I think I will ask Dollclans to mark down the value before they send the next time though.

      * Would you buy this company's products second-hand?

      Probably...but I'd rather just get something brand new from the company tbh.

      [​IMG]
       
    6. What did you order?

      Siber head, a shirt, 2 necklaces, 3rd anniversary photobook, 2 beanies

      * When did you order?

      Around 2013 and 2014 (Siber was made around September 2014)

      * How was the communication?

      They are fast on replying to messages and questions :D

      * How easy was it to pay?

      Very easy, they accept Paypal so yeah, click and pay that's all. They even accept combining orders which is nice if you decide to add an item to your cart on the last second.

      * How long did it take to ship?

      Well the accessories which I bought first from them was indeed shipped 3-5 days upon payment completion but every public services here in the Philippines sucked so I got it 2 months after. (It was in the post office for those 2 months, they didn't send me a notification card at all.)

      Then the head I ordered was finished 3-4 months after I ordered it, around June I think and I got it around September. It arrived at the post office and I didn't bother waiting for the card so I got it three days after it arrived in the country.

      * Was the quality appropriate for the price, in your opinion?

      Of course! Their dolls are wonderful and the clothes were awesome as well.

      * Did the item look like the sales pictures?

      Indeed they did :D

      * Were you satisfied with the product?

      Very much! I even emailed a thank you letter for even marking down the price of the items (under declared cuz Philippines's post office is very corrupt and I think they know that lol)


      * Would you order from this company again?

      Again and again :D

      * Would you buy this company's products second-hand?

      I would if it's in a very good condition or limited and is not available on their site anymore
       
    7. What did you order?
      Kien head, hand acc, 2 wigs, Fulldoll S-line Vezeto & Benkel via ardeur

      When did you order?
      (forgot maybe early 2015) September 2015 & December 2015

      How was the communication?
      Great, replied fast. Nice. The service is top notch :)

      How easy was it to pay?
      for Kien head I pay with Bank Transfer
      Vezeto & Benkel easy, with paypal. At first I want to pay with paypal balance to spent it and the rest of the amount by bank transfer, but the bank made me harder to pay so I decided to pay with paypal -_-;

      How long did it take to ship?
      Kien: 3 months, no problem at all, smooth :)
      Vezeto: 3 months. Luckily he arrived safely and no scratch at the body, but because tax people in my country is a bunch of bastard they ripped the bag when opening the box and charge me around 300$ when Dollclans already mark down my value, maybe next time I want to ask to unstrung the doll -_- or just buy the doll from convention
      Benkel: less than a week, ardeur got 1 stock ready (I ordered during new year) :')

      Was the quality appropriate for the price, in your opinion?
      yes, the body is nice and the resin texture is nice :)

      Did the item look like the sales pictures?
      yes

      Were you satisfied with the product?
      yes

      If you weren't satisfied, how did the company solve your problem?
      Because the tax people didn't want to hold responsibility for the ripped bag, I ask Dollclans for the bag, and only charge me quite cheap for the bag and shipping fee, I'm very satisfied with their service :)

      Would you order from this company again?
      Yes. But next time maybe in doll convention so I can bring the doll home by myself :)

      Would you buy this company's products second-hand?
      Depends on the sculpt :)
       
      #7 Kairin, Jan 29, 2016
      Last edited: Jan 29, 2016
    8. * What did you order? Dollclans kien head,siber head and one acc
      * When did you order?December 21,2015
      * How was the communication? good~
      * How easy was it to pay? easy>via paypal
      * How long did it take to ship? 3 month
      * Was the quality appropriate for the price, in your opinion? yes
      * Did the item look like the sales pictures? yes
      * Were you satisfied with the product? yess!! ^^
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? of course XD
      * Would you buy this company's products second-hand? maybe yes,if it was in great condition
       
    9. * What did you order? 2 necklaces and leather arm straps
      * When did you order? April 2016
      * How was the communication? Good. I received the standard order received and shipping notice emails.
      * How easy was it to pay? Easy. I used paypal.
      * How long did it take to ship? Everything was in stock so it shipped in a day or two.
      * Was the quality appropriate for the price, in your opinion? The quality was excellent.
      * Did the item look like the sales pictures? Yes. I was definitely not disappointed.
      * Were you satisfied with the product? Absolutely
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Yes for sure.
      * Would you buy this company's products second-hand? Yes, I think the quality would hold up for use and resale but I prefer my stuff new.
       
    10. * What did you order?
      - Two Jaquer heads with faceup.
      * When did you order?
      - December 25, 2015 (Yay for Christmas!)
      * How was the communication?
      - They reply really fast, they seem very eager to service you. I also emailed them on the weekend, I didn't expect them to reply since it was their holiday.
      * How easy was it to pay?
      - Very easy.
      * How long did it take to ship?
      - It shipped on May 17, 2016. The package arrive at my home May 18, 2016. I wasn't even awake yet when it arrive....
      * Was the quality appropriate for the price, in your opinion?
      - Yes, I love it!!
      * Did the item look like the sales pictures?
      - Yes
      * Were you satisfied with the product?
      - Yes
      * If you weren't satisfied, how did the company solve your problem?
      - I am very satisfied with my order, but one thing. Dollclans seem to messed up while sending order, they send my two extra heads with my order. I emailed them and they said it was supposed to be send to someone else. It was no big deal for me though, I send the two heads back to Dollclans and they return my money for shipping.
      * Would you order from this company again?
      - Yes, Dollclans seem to be my grail company! I'm in love with all their sculpts.
      * Would you buy this company's products second-hand?
      - It depends, but I would prefer to buy straight from the company, unless I'm really in love with that second-hand doll.