Dollfactory Feedback (2009)

Dec 17, 2008

    1. Dollfactory Feedback

      Write about your experience with this company and their products!

      Please consider answering the following questions about your experience. If there is additional information that you would like to add, please feel free!


      * What did you order?
      * When did you order?
      * Did you order directly from the company, or through a distributor or dealer?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?​
       
    2. OUTSTANDING COMPANY!
      I will never buy DollFactory on the secondary market again!

      * What did you order? --DollFactory 21cm Senior Bobo
      * When did you order? --Mid March
      * How was the communication? --See Below

      I ordered a Senior Bobo, and the little Marilyn Monroe dress for the small Bobo I already had. I got an E-mail from doll factory about 4 days after I ordered:
      Hello Chuuie
      Thank you for your order.
      But we think that you have placed incorrect order.
      The dress(DFO-04) you have selected is not a clothing for senior BOBO.
      The dress is very small and a outfit for 12cm pet-ari.
      Please let know us what dress you want.
      And if you would pay extra $20 for the dress,we could make a same dress for senior BOBO.
      Even if you would not pay extra $20,we will make the dress for senior BOBO and ship out with your doll.
      Thank you.
      Best regards,
      Doll factory

      I find it extremely thoughtful of them do bother looking at the order and see that I might have made a potetial error, and to bring it to my attention. If I had been confused about the dress size, really it would be my own fault for being negligent. For them to let me know to prevent disappointment is very kind, and to offer making it for me in the larger size is also very considerate.
      However, what takes the cake is offering to make it WITHOUT CHARGING ME EXTRA is above and beyond the call of duty. To do something like that to repair what woudl have been MY error is so outstanding, I cant express enough how impressed and pleased I am.
      I will NEVER buy another DollFactory doll secondhand... I will only order them straight from the company to give them my patronage because of their extreme generosity and kindness.
       
    3. * What did you order? Pet Ari Nara with brown face up

      * When did you order? Beginning of March 2009

      * Did you order directly from the company, or through a distributor or dealer? Company

      * How was the communication? Excellent.

      * How easy was it to pay? Very easy.

      * How long did it take to ship? About 2-3 weeks.

      * Was the quality appropriate for the price, in your opinion? Yes

      * Did the item look like the sales pictures? Yes

      * Were you satisfied with the product? Yes

      * If you weren't satisfied, how did the company solve your problem? N/A

      * Would you order from this company again? Yes

      * Would you buy this company's products second-hand? Possibly but I would rather buy directly.
       
    4. * What did you order? Baby-Ari Pinee and Tiny-Ari Anne
      * When did you order? October 2008 then April 2009
      * Did you order directly from the company, or through a distributor or dealer? Direstly both times.
      * How was the communication? I asked a question about a wig for Pinee & got well written next-day replies. Basicly, excellent ^-^
      * How easy was it to pay? Very.
      * How long did it take to ship? Pinee was shipped only 11 days after ordering her - less than half the time said on the website (3 weeks). I'm still waiting on Anne but she's well within her time limit ^-^ (also 3 weeks).
      * Was the quality appropriate for the price, in your opinion? Yes, my Pinee is very good quaity resin & good to pose.
      * Did the item look like the sales pictures? Yes, I ordered Pinee with the Yukata which is also identical to pictures.
      * Were you satisfied with the product? Very very happy ^-^
      * If you weren't satisfied, how did the company solve your problem? N/A although I did use their Q&A section (not for a problem) and reply was prompt and well written if you did have a problem.
      * Would you order from this company again? Already did ^-^ But definately would again.
      * Would you buy this company's products second-hand? Possible but the company themselves are so good that it would have to be a very good offer.