1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
    Dismiss Notice
  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Severe ongoing issues and concerns with Dollshe Dollshe Ban

Publication DollHeart: Regarding "DollHeart US"

Feb 13, 2014

    1. Hello, this is DollHeart.

      Due to receiving miscellaneous reports regarding various issues, we would like to clarify a few points through the following public announcement.

      DollHeart is a doll clothing and accessories brand which is based in Hong Kong.
      We sell our products globally through our official online web stores as well as our agents which include USA, Japan and many other countries.
      However, please note that there is only one DollHeart and we have never opened any branches in other countries.
      The commonly known "DollHeart US" (a.k.a. ilovedollheart.com) is only one of our authorized retailers and is NOT part of DollHeart as a company.
      Ms.Cholong(owner) and Mr.Cho(customer service) are both staff from ilovedollheart.com and they do not work for DollHeart.
      We do not wish anyone to become confused or mistake ilovedollheart.com as being part of us.
      Please also understand that we therefore do not have the authority to directly interfere with how they operate as another company.

      Regarding our shipment policy, we guarantee that all orders of ready stock items will be shipped within 3 to 5 working days under normal circumstances (e.g. long public holidays might cause delays) and will be provided with a tracking number.
      Any orders which include pre-order items or items which are currently pending for re-issue will be shipped as soon as the production has been completed.
      We ship our orders by EMS by default but we also offer shipping by registered airmail as an alternative.
      This policy applies to all online orders through our official web stories as well as orders from our authorized retailers.

      If you have any enquiries about your order when you purchase DollHeart products through sources other than our official web stores, you should consult the respective retailer or dealer directly.
      However, you are very welcome to contact us to confirm whether the retailer has placed the order of items from your order with us.
      We could provide a tracking number if the items have been shipped.

      Thank you for your attention.
       
      #1 pasulau, Feb 13, 2014