What did you order? Tan Xiao Chi When did you order? Jan. 10th (or so) 2010 How was the communication? So-so, they originally told me two weeks. Two weeks came and went, so I sent an inquiry as to where my tracking number was. Then they told me they were still making it, so I'd have to wait another two weeks. But then he suddenly appeared on my door step, two weeks and a few days after their first response. Which I did NOT appreciate, as he could've arrived when I wasn't home, and heaven forbid I live in a city, in which case he would've been sitting out for anyone to take, I did not appreciate the lack of warning. How easy was it to pay? very easy through paypal. How long did it take to ship? I believe a week and a half. Although they never sent me a tracking number, so he just appeared on my door step one day. I'm very happy I live in the middle of nowhere, as I was not expecting him at all. Was the quality appropriate for the price, in your opinion? NO. First, the resin doesn't smell "quality" I have quite a few knock-off garage kits from singapore, and they all have a specific smell to them. Sera, my B&G girl, smelled like resin, but not like them. He smells like my garage kits, which did not make me happy. He has two chips, one at his waist, and one on his torso joints. The seam sanding they did left him drastically discolored, and even there are spots on his face, torso, and feet that had no seams, and there is marbaling/discoloration on him. Did the item look like the sales pictures? Yes-ish. His nose wasn't as long as the pictures, but as I didn't want it that long, that's fine by me. However, there were no pictures of a tan Xiao Chi. The lips are right though, and the eyes look about the right size. Just the nose seems off. Were you satisfied with the product? NO. The opposite of satisfied, insanely UN-satisfied. 622 dollars, and I got ... THAT?! I want my money back in all honesty, he's not at all what I expected or wanted. After my cheaper 330 doll was as perfect as can be, I expected something similar, if not the same quality for nearly twice the money. EDIT: Also, the magnets for the hands/ears/head cap are all really weak. I have to use the normal hands, and I drilled some holes and put “stoppers” in so his head cap would stop sliding off every time I try to put a wig on him. Haven’t figured out what to do about the ears yet though. If you weren't satisfied, how did the company solve your problem? EDIT: I emailed the company and told them what had happened, they got back to me saying they would work with me to reach a happy conclusion. In the end they gave me a full refund for the doll, I paid the shipping, the paypal fees, and cost of the shoes they sent, and they let me keep the doll. He was the doll of my dreams, so I’m still sad that he became a project more then simply perfect. But, oh well. They were very polite, sometimes responses took awhile, but refunding me the 500 dollars for the doll, and letting me keep him to try to turn him into something good was kind of them. He is by no means perfect, he has a lot of scars, both physically and emotionally, but we’ll see what happens. So in essense: They resolved the issue to my satisfaction. Would you order from this company again? Not a chance. Not when their products are good on the screen and insanely shoddy in real life. Would you buy this company's products second-hand? No. Not unless they do something to improve their quality.