I'm not sure I understand how that might've happened. Even if the doll was crushed, how could the sleeping faceplate be damaged in transit? Fairyland boxes are so sturdy! Open eyes faceplates arrive on the doll, so wasn't the sleeping faceplate (the damaged one) wrapped in something, or was it just floating unwrapped inside the Pukifee box? Could it be black from the velvet covering the inside of the box?