What did you order? 60 cm Tobias doll When did you order? June, 2007 How was the communication? Pretty easy. They sent the first e-mail when they got my payment and a second one when they shipped the doll. How easy was it to pay? Very easy. I was able to use PayPal with no problems. How long did it take to ship? I got mine about two weeks after I ordered. Was the quality appropriate for the price, in your opinion? Yes Did the item look like the sales pictures? Yes Were you satisfied with the product? Yes Even though Fantasy Doll's prices are lower than other doll companies, I was satisfied with both the quality and service. I would definitely do business with them again.