Or CustomHouse. What did you order? Little Junior Ai Meoloo When did you order? December 4th, 2007 How was the communication? E-mail-wise, there wasn't any. I wasn't notified when they received my payment, and I wasn't notified when they shipped. None of the messages were in my junk mail, but I did get the notice that I had successfully signed up. I'm signed up for their newsletter service, too, but I haven't received anything. I don't know why. How easy was it to pay? Easy enough - I paid with Paypal, and it was basically a routine transaction (the only thing easier is eBay). How long did it take to ship? 24 days - 16 days to make, and 8 days to ship (shipping occurred mostly over the holidays) Was the quality appropriate for the price, in your opinion? ^^ I believe so, but then again, I have nothing to compare him with. XD He has no problem standing and there are no problems with his joints. He does need to be re-strung (one arm and leg are tighter/looser than the other), but I was fully expecting that. Did the item look like the sales pictures? Absolutely. Right down to the colour of his eyes and faceup. Were you satisfied with the product? Very much so. The packing was excellent and his faceup is beyond gorgeous - I specifically requested they make it as close as possible to the pictures, and they certainly delivered. The only gripe I have is that one hand and one foot stick out a little more than the other hand and foot, but I'm pretty sure that's a tension problem can be remedied with re-stringing (they look to be identical sizes).