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Feedback for Edendoll (ALL)

Jan 6, 2012

    1. Feedback for Edendoll (ALL)

      Feedback for Edendoll
      There is no feedback thread for Edendoll, so I create one...
      Please tell me:

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?

       
    2. * What did you order?
      A cocotribe ruby in grey skin and a cocotribe wakeup ruby in violet skin

      * When did you order?
      Middle of October 2011 and end of same month, 2011.

      * How was the communication?
      Nice and friendly, fast and full of details, very careful and caring.

      * How easy was it to pay?
      Easiest, I asked for a paypal invoice with total, and I've paid it.

      * How long did it take to ship?
      Production time, very fast shipment.

      * Was the quality appropriate for the price, in your opinion?
      Yes, it is. love the bunnies.
      * Did the item look like the sales pictures?
      Yes, even better!

      * Were you satisfied with the product?
      I am :D

      * If you weren't satisfied, how did the company solve your problem?

      n/a

      * Would you order from this company again?
      I'm planning to in 2012.

      * Would you buy this company's products second-hand?
      yes, I trust them.
       
    3. * What did you order? Dollzone Anson Fullset
      * When did you order? 27 Oct 2011
      * How was the communication? Good, quick to respond to messages
      * How easy was it to pay? Yes. Since Edendoll is local, I directly transferred money to their bank account.
      * How long did it take to ship? 2 months, arrived at Edendoll on 21st Dec 2011. I picked it up on 23rd Dec 2011
      * Was the quality appropriate for the price, in your opinion? Yes, the doll is very well made
      * Did the item look like the sales pictures? She looks exactly the same as in the promotional photos!
      * Were you satisfied with the product? Yes
      * If you weren't satisfied, how did the company solve your problem? NA
      * Would you order from this company again? Yes, just ordered a Doll Leaves Noir from them.
      * Would you buy this company's products second-hand? Yes
       
    4. * What did you order?
      3 kimonos for 3 cocotribe bunnies

      * When did you order?
      Middle-end of January 2012.

      * How was the communication?
      Nice and friendly, fast and full of details, very careful and caring.

      * How easy was it to pay?
      Easiest, I asked for a paypal invoice with total, and I've paid it.

      * How long did it take to ship?
      Production time.

      * Was the quality appropriate for the price, in your opinion?
      Yes, it is. love the kimonos. they also have a little hole for bunny tails!

      * Did the item look like the sales pictures?
      Yes, even better!

      * Were you satisfied with the product?
      I am *___*

      * If you weren't satisfied, how did the company solve your problem?

      n/a

      * Would you order from this company again?
      I'm planning to :-3 moar bunnies

      * Would you buy this company's products second-hand?
      yes, I trust them.
       
    5. * What did you order?
      Doll Chateau Bella on boy body.

      * When did you order?
      25/03/12

      * How was the communication?
      It was fantastic, they always replied back to me within a day or two and is always friendly!
      Edendoll didn't have Doll Chateau dolls listed on their site so I couldn't order them and so, I contacted them and they were quick to list them on their site for me~ :)

      Wonderful customer service!


      * How easy was it to pay?
      Easy, they sent me an invoice!

      * How long did it take to ship?
      He was shipped on 13/07.
      Arrived in my country on 17/07.
      I got him on 18/07.

      Four months waiting period.
      (No fault to Edendoll as DC is known for long waiting periods lately.)


      * Was the quality appropriate for the price, in your opinion?
      Yes!

      * Did the item look like the sales pictures?
      He looks so much better!

      * Were you satisfied with the product?
      I am very satisfied with the doll, just not the waiting time.
      I was promised 2 months which delayed to 4 months.
      (DC's fault, not Edendoll as they are just the agent.)


      * If you weren't satisfied, how did the company solve your problem?
      N/A.

      * Would you order from this company again?
      Definitely would be back again if the opportunity arises!

      * Would you buy this company's products second-hand?
      Sure, if I like the items!
       
    6. * What did you order?
      A cocotribe Ricci in sun tan skin, 17cm high neuter body, fullset with outfit and factory faceup

      * When did you order?
      First of August 2012

      * How was the communication?
      Nice and friendly, fast and full of details, very careful and caring.

      * How easy was it to pay?
      Easiest, just sent payment via paypal ^_^

      * How long did it take to ship?
      Production time, very fast shipment.

      * Was the quality appropriate for the price, in your opinion?
      Yes, it is. there is some marbling on the legs, but it's more than normal with coloured skins.

      * Did the item look like the sales pictures?
      Yes, even better!

      * Were you satisfied with the product?
      I am :D

      * If you weren't satisfied, how did the company solve your problem?

      n/a

      * Would you order from this company again?
      I'm planning to in 2012-2013. there are more bunnies to add to my family!

      * Would you buy this company's products second-hand?
      yes, I trust them.
       
    7. * What did you order? Mystic Kids 1/4 Evelyn Fullset
      * When did you order? January 8th, 2013
      * How was the communication? Great! I was notified when my order was shipped. I had asked them a question beforehand and they responded quickly.
      * How easy was it to pay? Easy through PayPal. I like their system; you send payment, then submit the transaction number on the order page.
      * How long did it take to ship? It was extremely fast, just three weeks (likely since MK is a new company). It shipped on January 31st, 2013.
      * Was the quality appropriate for the price, in your opinion? Absolutely, plus both the doll and fullset package (outfit, shoes, wig, eyes, face up) were on sale.
      * Did the item look like the sales pictures? This doesn't have to do with Eden Doll, but yes.
      * Were you satisfied with the product? Again, this has little to do with Eden Doll, but I couldn't be happier!
      * Would you order from this company again? I would love to order from Eden Doll again, I like their service.
       
    8. * What did you order?
      A Dollzone 1/4 size dress set, item C45-048 in Dollzone's catalogue.

      * When did you order?
      On November 27th, 2013.

      * How was the communication?
      Wonderful! Very friendly and accommodating. I had trouble making an account on their website (looks like my email was eating the registration messages) and messaged them asking for help, and they were absolutely marvelous in answering my questions and giving me a hand. They informed me the dress would probably take a little while to make (due to it being the busiest season of the year) which I appreciated the honest communication, and messaged me once it shipped. Very open in sharing the process with me. Stunning customer service!

      * How easy was it to pay?
      Very easy! Quick Paypal transfer.

      * How long did it take to ship?
      I was informed it could take 1-2 months to make due to the season, and it shipped on January 2nd. It arrived to me by the 9th and I picked up on the 10th. I was expecting construction to take a bit longer than that, so I was pleasantly surprised!

      * Was the quality appropriate for the price, in your opinion?
      Absolutely! The price was extremely reasonable when compared to other full outfit sets, and the quality is gorgeous. I absolutely love the lace on the bottom of the dress!

      * Did the item look like the sales pictures?
      Yes; identical to the photos!

      * Were you satisfied with the product?
      Very much so~!

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      For sure! This is my second time ordering from them (I ordered a doll suitcase from their Ebay site in the fall) and I would gladly do business with them again. I would highly recommend EdenDoll!

      * Would you buy this company's products second-hand?

      Sure, if something ever came up.
       
    9. * What did you order?
      I ordered a DollZone 62 girl body in Normal Pink.

      * When did you order?
      Ordered on April 5 of 2014.

      * How was the communication?
      Excellent, answered all my questions very fast and clearly, and were very kind.

      * How easy was it to pay?
      Very easy, with PayPal.

      * How long did it take to ship?
      They shipped right the next day after I paid (it was an in stock item).

      * Was the quality appropriate for the price, in your opinion?
      Very, very good. Since it was a discontinued item hard to find.

      * Did the item look like the sales pictures?
      The add had the pictures of a different body than what they were selling, but the title (name and model of the item) was correct, so I asked them if the item they were selling was the one on the pictures or the one of the title, and they answered my questions and helped me be sure what I was buying.

      * Were you satisfied with the product?
      Totally, it came well packaged and was what I was looking for. Most probably would have not been able to find and get this body if it wasn't for Edendoll.

      * If you weren't satisfied, how did the company solve your problem?
      When I bought the body I paid it and all, because I didn't wanted to miss the chance to get it. As I was confused if it was the body of the pictures or the body of the title description, I communicated Edendoll my doubts, and they answered and offered to give me a refund if it was not the body I was looking for. They are totally nice.

      * Would you order from this company again?
      Yes, absolutely. They have a very good service. I must comment I bought the body from Edendoll through their ebay store.

      * Would you buy this company's products second-hand?
      Yes.

      Thank you so much Edendoll :)