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Feedback for GloryDoll

Sep 26, 2008

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    1. I was wondering if anyone could give me some advice regarding Glorydoll? ><

      I'm currently awaiting 2 different orders from Glorydoll- one order was placed on August 18th- and was apparently only shipped from them on September 17th. I have however not been given any tracking number- and they are not replying to my e-mails...

      My 2nd order has not been shipped from them yet and was only placed a few days ago.


      Because of the lack of communication from their side, I'm starting to worry if I should cancel my 2nd order? ;___; Anyone got any advice on what to do?
      Are Glorydoll known for not replying to their e-mails?

      I would highly appreciate any help!!

      Thank you~~




      UPDATE::: 24 November

      I received my GloryDoll Lucy today...FINALLY! :D I want to add that I'm very happy with her. GloryDoll never gave me any tracking number for the doll, so I didn't expect her today! It was a LOVELY surprise though! :)


      * What did you order? GloryDoll basic Lucy without face up
      * When did you order? 25th of September
      * How was the communication? Not very good at all..
      * How easy was it to pay? I paid via Paypal and it was very easy
      * How long did it take to ship? 2 months- doll arrived on 24th of November
      * Was the quality appropriate for the price, in your opinion? The quality of the doll is lovely. I ordered my Lucy in NS and the resin is a very pretty soft creamy pink colour.
      * Did the item look like the sales pictures? Yes
      * Were you satisfied with the product? Yes, very.
      * If you weren't satisfied, how did the company solve your problem? Overall the experience was a little bittersweet as the lack of communication from GloryDoll made me worried. But I am VERY HAPPY with my doll :)
       
      #1 Lotte Rotten, Sep 26, 2008
    2. I googled them and found this:
      http://tinooseworld.blogspot.com/2008/06/glorydoll-lucy.html

      "Well! I finally got my Glorydoll Lucy head after almost 6 weeks of waiting. I am so exasperated with that company but I'm glad they finally got off their butts and got in touch with me and mailed my doll head. Not sure what the hold up was, but whatever, not important..."

      So apparently you're not the only one having problems :(
       
      #2 forlorn, Sep 27, 2008
    3. Thank you so much *hugs* I guess I'll just...wait then :'(
       
      #3 Lotte Rotten, Sep 28, 2008
    4. I was interested in purchasing a doll from this company. However after emailing them with some questions regarding the doll .. makeup choice etc and NEVER getting a reply from them to this day (been 3+ weeks) totally put me off and i decided i wasn't going to try my luck and purchase from them. Glorydoll has very bad customer service which they need to improve on if they want more people purchasing in my opinion.:|

      But good luck tho , i do hope both your orders will arrive safely to you.
       
      #4 sweetchan, Sep 28, 2008
    5. Lotte...
      I ordered my Glorydoll Lucy after seeing Tinoose's photos. The wait was forever!!! The only email I received from them was the one verifying my order and payment. Future emails were unanswered. I finally emailed them, threatening to contact paypal. Bingo! That head arrived within days.

      I believe you 'will' get your orders and you will be happy with them. I'm looking forward to seeing how you paint them. Very intrigued by your faceups and presentation of your dolls.
       
      #5 puffin463, Sep 29, 2008
    6. Thank you for your replies *hugs* I wish I had known this earlier on, as I most likely would have thought twice about ordering from Glorydoll ;___; Hopefully their custom service will improve...

      I will update with feedback for Glorydoll once I have received my orders. I hope others will do so too~~ thanks <3
       
      #6 Lotte Rotten, Sep 29, 2008
    7. Have you triad the "care service centre" on the bottom left hand side of there site?
      I ordered glorydoll lucy on the 8th of September. I contacted them through the service centre on there site yesterday to ask when my order might come. They sent me a answer today saying my order will be shipped out within the next week.
       
      #7 nivia, Oct 4, 2008
    8. nivia~~ Thank you so much. I will give it a try :)
       
      #8 Lotte Rotten, Oct 4, 2008
    9. I had some problem with them, and I think I paid twice my lucy head :/
       
      #9 Nyo, Oct 16, 2008
    10. I ordered a Doris two days ago and didn´t get any mail confirming the order or the payment ... but I did get a mail for a successful registration, so it isn´t my mail adress that is not working.

      Also the order status hasn´t changed to "payment received", even if I paid at once two days ago.

      Eh, this is starting to make me slightly nervous.
       
      #10 Ashemanu, Oct 17, 2008
    11. They said on the 4th it would be sent within a week and I haven't heard anything about it since.
      My order status on the site still says "before shipping" so I sent them another message about it today...
      Its been almost 6 weeks since I ordered so I'm hoping it will come soon. :sweat
       
      #11 nivia, Oct 18, 2008
    12. After posting on their Q&A board and using the Care Service Centre I got an order confirmation and the status changed to payment received - oh, and I got a very polite answer. So for the moment I am happy ^^

      nivia, I hope your Lucy will come soon!
       
      #12 Ashemanu, Oct 18, 2008
    13. OMG... %(
      Ashemanu I'm waiting a Doris too. My friend ordered it for me three days ago. And I'm distressed after reading this tread. I think I'll see my girl not earlier than two months... if all will be right.
       
      #13 Murmurelle, Oct 19, 2008
    14. Murmurelle: I wouldn´t be too distressed! Here are 4 or 5 people complaining (including myself ^^), but they will have far more customers - so they will not always be that bad :) I still have hope everything will turn out well!
       
      #14 Ashemanu, Oct 19, 2008
    15. Ashemanu, thank you :) I will hope too!
       
      #15 Murmurelle, Oct 19, 2008
    16. Actually, I've had no issues when dealing with glorydoll. :)
      So far I've ordered 2 items from them. A 1st edition goth lucy and a renewal girl body.
      Both items were shipped out within the expected time frame, although they only give you the tracking number if you ask them on their Q&A board. A little strange, but otherwise, it's fine.

      If it takes longer than the time stated on the sales page, you can always ask them about your order on the Q&A board. They normally take a day or two to reply, and are quite friendly when answering your questions.
       
      #16 esqueTHIRTEEN, Oct 22, 2008
    17. I order goth lucy on 12th Sept, the item was said to be "on shipping" on 25th of October.
      It has been a week and I still haven't recieved her yet...
      I am starting to get worried... I suppose they use EMS right....

      The last time I ordered from them, the ems didn't take THAT long.
       
      #17 ice_icey2001, Oct 30, 2008
    18. The lucy I ordered still has not come. On the 23rd of October they sent me a message saying they were sorry about the delayed shipment and my order would be sent the next day.
      I still think its going be worth the wait. I'm already tempted to order a second one now they have the older face-ups back.
       
      #18 nivia, Nov 1, 2008
    19. nivia~ was your status "on shipping" now?

      BTW, I think the Q&A board manager checks the board every friday.
       
      #19 ice_icey2001, Nov 1, 2008
    20. Yes, it still says "on shipping" shipping on the site...
      They will probably send you an email just before they send it.
       
      #20 nivia, Nov 3, 2008
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