1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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Feedback for Jaimedoll

Dec 18, 2008

    1. I can't find a feedback thread for J'aime doll (or Jaimedoll, jaime doll for search options) so I'll just go ahead and make one.

      Convenient list of questions:

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?

      Here's my feedback:
      * What did you order? A full set tan Cristin, an 18 cm Adonis body for the free event head, a pair of Adonis sized shoes, and an Adonis sized wig.

      * When did you order? September 20th 2008 during their special free head event

      * How was the communication? Good. I received payment confirmation and shipping notice without any problems. When the order turned out to be mixed up, they responded within a day. Communication became a bit slower after a while, but they stayed in touch. I never had to wait longer than half a week.

      * How easy was it to pay? Very easy with PayPal.

      * How long did it take to ship? They apologised for the long wait, but their website said a doll takes 30 days to manufacture, but tan dolls take longer. I waited about 1,5 months, which I find reasonable.

      * Was the quality appropriate for the price, in your opinion? Yes. I really love the wig and shoes I ordered. They are very good for what I paid for them. The clothes of the fullset don't fit quite right, but maybe that's because they had to rush remaking my order.

      * Did the item look like the sales pictures? Yes.

      * Were you satisfied with the product? Yes.

      * If you weren't satisfied, how did the company solve your problem? I am satisfied in the end, but Jaimedoll shipped me someone else's order. They asked me to ship it back a day after I told them about the mistake, which I did and they offered me a free Adonis head with face-up to make up for the mistake. Very kind of them. I was allowed to pick a head and they were also okay with me changing my mind and wanting another head instead.

      I asked if I could buy a body for the extra head and they subtracted my shipping costs (shipping the wrong order back to them) from the price of the body. They were going to refund the shipping costs through PayPal, but this worked out the same as I was going to pay them with PayPal for the body anyway.
      I shipped Jaimedoll the wrong order on November the 15th and received the right order December the 5th. All in all they were fast and willing to fix the problem and communication through email and the Q&A board was fast.

      It's good to know that Jaimedoll is a company who takes responsibility until their products are safe and sound in the hands of their customers.
       
      #1 Muisje, Dec 18, 2008
    2. * What did you order? Several of the tan special tiny punk Jaimedoll fullsets

      * When did you order? I believe in October, it was during their tan punk doll anniversary event, whenever that was.

      * How was the communication? Very good. They sent me a shipping notice when they shipped. I had a problem when the dolls shipped because the company used two boxes with same EMS number and that can cause confusion with me or the post office not realizing it is two boxes. One box was misplaced so I let them know. Then I found the box and let them know within a few hours that everything was OK. They still responded to me the next day like they were just making sure I had everything.

      * How easy was it to pay? Easy, just used Paypal

      * How long did it take to ship? About 6-8 weeks, which was OK, that's a normal amount of time.

      * Was the quality appropriate for the price, in your opinion? Reasonably so. I'd always like to pay a little less but I don't think the quality was bad or anything.

      * Did the item look like the sales pictures? Yes

      * Were you satisfied with the product? Yes

      * If you weren't satisfied, how did the company solve your problem? not applicable, I was satisfied.

      I think Jaimedoll is a fine company to buy from. I was a little nervous too because I ordered several dolls and they did not have any reviews or much discussion here, so I am leaving this review so other people can see they're a reputable company and not be nervous to buy.
       
      #2 bunnydots, Dec 24, 2008