FM-Anime Feedback (2010)

* What did you order?
An SD red wig
* When did you order?
4th of March 2010
* How was the communication?
Good info from the store, order confirmation and tracking number sent promptly
* How easy was it to pay?
Very easy, paypal
* How long did it take to ship?
It arrived on the 16th of March, but the actual shipping time was 3-4 days if memory serves me
* Was the quality appropriate for the price, in your opinion?
The wig is fantastic for the price
* Did the item look like the sales pictures?
The colour is a very good match to sales pictures
* Were you satisfied with the product?
Certainly
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
I probably will be very soon
* Would you buy this company's products second-hand?
I don't see why not

 

* What did you order?
Two 1/3 wigs, in sandy brown and blonde
* When did you order?
8th March 2010
* How was the communication?
Good. Seller was very eager to ensure good customer service
* How easy was it to pay?
Through PayPal. Easy enough.
* How long did it take to ship?
Received item on 18 March 2010. Around 10 days. It was registered air-mail from Hong Kong.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes. A correct match.
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
I had some issues with the previous feedback on FM-ANIME. The seller Venus was clear and communicative in solving these queries.
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Probably

 

* What did you order?
a custom 1/3 size wig
* When did you order?
Feb 11, 2010
* How was the communication?
Very good!!! Very fast!
* How easy was it to pay?
Very easy and simple.
* How long did it take to ship?
from the order date: about a month, which is the time I was quoted
* Was the quality appropriate for the price, in your opinion?
Very!! A very beautiful and high-quality wig for a great price!
* Did the item look like the sales pictures?
It was custom, so there were no pics.
* Were you satisfied with the product?
Very! It came out absolutely beautifully!!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Absolutely.
* Would you buy this company's products second-hand?
Probably, if I found the style/color I wanted second-hand.

 

* What did you order?
A 1/6 size wig
* When did you order?
Feb 12th
* How was the communication?
Good confirmation of order and shipment. Random through shipping issues - though mostly because we kept missing each other by minutes, but Poiizu here on the forums was very helpful.
* How easy was it to pay?
Very, paypal checkout
* How long did it take to ship?
One month to ship, but longer to arrive due to the wrong address being put on the package and it taking a detour around another country. But Venus did chase it up and it did arrive.
* Was the quality appropriate for the price, in your opinion?
It wasn't an expensive wig, but at the same time I can't use it due to quality so no.
* Did the item look like the sales pictures?
No, it looked soft and pretty in sales photos and was a scratchy mess in person.
* Were you satisfied with the product?
No
* If you weren't satisfied, how did the company solve your problem?
I haven't contacted about it. It was one wig and it's not worth the time.
* Would you order from this company again?
No
* Would you buy this company's products second-hand?
No

 

* What did you order?
glass eyes

* When did you order?
March

* How was the communication?
nice and helpful

* How easy was it to pay?
paypal

* How long did it take to ship?
2-3 days

* Was the quality appropriate for the price, in your opinion?
the quality is very good

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes sure...

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
I will do it many times for sure!!!

* Would you buy this company's products second-hand?
Why not....

 

* What did you order?
A custom wig and glass eyes.
* When did you order?
13.02.2010
* How was the communication?
It was overall good, Venus usually replied very quick.
* How easy was it to pay?
It was easy, I just sent the money via paypal. But due to a mistake from my side I had to send it again, Venus this time wanted me to use another Paypal than the first time, but even though I had a delay in paying, she still started to work on my order which was very nice of her.
* How long did it take to ship?
I don't know, I don't know when it was sent. I requested a picture before they send it but never got one, I didn't get a shipping notice either.
* Was the quality appropriate for the price, in your opinion?
I think so. The wig feels very soft, a lot nicer than my other doll wigs.
* Did the item look like the sales pictures?
I did not see any sales pictures because it was a custom wig. But the eyes look like on the site.The wig color is a bit darker than on their color chart, but it's still ok.
* Were you satisfied with the product?
Yes, I am.
* If you weren't satisfied, how did the company solve your problem?
-
* Would you order from this company again?
I would, they have so many lovely wigs and eyes.
* Would you buy this company's products second-hand?
I don't know, but that's because I rather buy new stuff, it has got nothing to do with the products themselves

 

* What did you order?
I ordered 1 MSD wig

* When did you order?
Early February

* How was the communication?
Very good - I asked a question and was very promptly answered.

* How easy was it to pay?
I used paypal - it was easy

* How long did it take to ship?
Because mine was not a stock order it took a little less than 2 months, but it says so on their website so I was not surprised by this. Once shipped it arrived very quickly.

* Was the quality appropriate for the price, in your opinion?
Definitely - I will buy from them again.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Very much so

* If you weren't satisfied, how did the company solve your problem?
No problem at all

* Would you order from this company again?
I already have

* Would you buy this company's products second-hand?
If they had been maintained well by the owner, yes.

 

* What did you order?

2 custom color wigs

* When did you order?

Feb 16 (custom wigs take 30-45 days to make - the order was made in the time specified!)

* How was the communication? great no problems

* How easy was it to pay? I used pay-pal and had no problems

* How long did it take to ship? 12 days for the less expensive shipping option -

* Was the quality appropriate for the price, in your opinion? Absolutely I was happy with the quality and price

* Did the item look like the sales pictures? Yes, just the same!

* Were you satisfied with the product? Yes, the range of custom colors is wonderful

* If you weren't satisfied, how did the company solve your problem? Not applicable

* Would you order from this company again?
YES

* Would you buy this company's products second-hand?
YES if the wig was taken care of

 

* What did you order?
2 glass eyes

* When did you order?
28 Feb

* How was the communication?
Good and Fast

* How easy was it to pay?
Paypal

* How long did it take to ship?
about a month

* Was the quality appropriate for the price, in your opinion?
very beautiful

* Did the item look like the sales pictures?
yes

* Were you satisfied with the product?
yes

* If you weren't satisfied, how did the company solve your problem?
There is no problem

* Would you order from this company again?
Sure

* Would you buy this company's products second-hand?
Um...I don't know

 

* What did you order? Custom wig and eyes
* When did you order? February, 2010
* How was the communication? Excellent
* How easy was it to pay? Easy - Paypal.
* How long did it take to ship? The wig and eyes took about a month and a half, however Chinese New Year occurred during this period.
* Was the quality appropriate for the price, in your opinion? The quality is great and the colour selection is fantastic.
* Did the item look like the sales pictures? It was a custom item, so there were no sales pictures to compare the specific wig to. They eyes were identical.
* Were you satisfied with the product? Yes
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Yes

 

* What did you order?
1 SD wig that was in stock
* When did you order?
Sorry, Don't remember
* How was the communication?
Venus always answers my emails by the next day!
* How easy was it to pay?
Very easy through paypal
* How long did it take to ship?
Took approximately 1 month
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Absolutely perfect
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
Was a small delay shipping, but Venus was so prompt in reply and handling it I felt no problem.
* Would you order from this company again?
Most definitely
* Would you buy this company's products second-hand?
Probably

 

* What did you order?
A custom wig in their smallest size (14 cm, intended to be for Pukifee in my case).

* When did you order?
around february the 20th or 21th.

* How was the communication?
Nice, even if the english was a bit broken, but I could understand all she said.

* How easy was it to pay?
Very easy.

* How long did it take to ship?
Being a custom wig, it took around two months. I had been warned and expected such waiting time.

* Was the quality appropriate for the price, in your opinion?
Yep. I'd say these wigs are at least the same quality than Cancan, plus they have the custom option.

* Did the item look like the sales pictures?
Yes,even with the custom size the haircut was the same.

* Were you satisfied with the product?
Yes. It turns out that their 14 cm is big on Pukifee and Latidoll smaller heads, but it would fit nicely on bigger Lati yellow heads and is a snug fit for my Bambicrony Kumi. I was taking a risk with the size, and the wig itself is very nice, so...

* If you weren't satisfied, how did the company solve your problem?
I didn't complain, there's no mistake in their end. It's their smallest size after all.


* Would you order from this company again?
Yes, of course. Specially now that I know what dolls can fit this size, I'm considering ordering one for my Kumi

* Would you buy this company's products second-hand?
If it was in good condition, yes.

 

* What did you order?
Two custom wigs

* When did you order?
April 14

* How was the communication?
Reasonable. Direct questions were answered quickly, though there were no example photographs available for the color I was interested in. There was no shipping notice or communication after payment was made.

* How easy was it to pay?
Paypal easy

* How long did it take to ship?
Arrived unexpectedly June 9, so not quite two months.

* Was the quality appropriate for the price, in your opinion?
I've brushed it and it's not shed more than a few strands, so the wefts are nicely secured, the availability of custom colors is very nice, and the wigs are well within budget. Very nice.

* Did the item look like the sales pictures?
One was a little curlier than expected, fringe on both needs styling, and as stated before there were no examples for the color I wanted, but it's within reason.

* Were you satisfied with the product?
More or less. The black ribbons were sewn on with the wefts, which is irritating as black does not suit my doll's color scheme. I'm presently working on a way to remove them without compromising the weft integrity.

* If you weren't satisfied, how did the company solve your problem?
N/a

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Wigs and eyes G.O.
* When did you order?
March 15
* How was the communication?
Good, though the english was awkward. The seller was always quick to reply.
* How easy was it to pay?
Easy, through paypal.
* How long did it take to ship?
Shipped on May 5 - it took nearly 1 1/2 months to ship...
* Was the quality appropriate for the price, in your opinion?
Yes. Since the wigs/eyes weren't that expensive to begin with + I got nearly 50% G.O. discount.
* Did the items look like the sales pictures?
Mostly.
* Were you satisfied with the product?
Mostly. With a few wigs the wigcaps were somewhat visible but not enough to make me regret the sale. 1 wig was sent in the wrong size and one pair of eyes broke right after taking it from the bag.
* If you weren't satisfied, how did the company solve your problem?
I contacted the seller because of mentioned wig and eyes and got the replacements for free.
* Would you order from this company again?
Probably. Prices are reasonable.
* Would you buy this company's products second-hand?
Eyes - yes. Wigs - no.

 

* What did you order?
MSD Red Pigtail Wig, Clear 18mm Eyes.
* When did you order?
May 6
* How was the communication?
The communication was great. I often got replies to my emails immediately after sending them.
* How easy was it to pay?
Easy. Paypal.
* How long did it take to ship?
60-something days...
* Was the quality appropriate for the price, in your opinion?
The wig lovely. The little bows are a bit goofy, but the wig is very nice.The eyes are ok.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Well, yes. It just took a really long time.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Maybe.. if I really, really needed a custom wig, I might, just because of all the colours available.
* Would you buy this company's products second-hand?
Yeh, if the wig was in good shape. I can't imagine getting the eyes second hand. They aren't that unique.

 

* What did you order?
~Two custom wigs

* When did you order?
~May 8th, 2010

* How was the communication?
~Venus was very fast in replying to my queries.

* How easy was it to pay?
~Paypal, fast and easy!

* How long did it take to ship?
~From the time I ordered to shipping date, 77 days, with 3 days of shipping after that.

* Was the quality appropriate for the price, in your opinion?
~Material-wise, yes, but the design kinda ruined it.

* Did the item meet your specifications?
~No, on one the colors were off and didn't match the design, on the other the part was going in an entirely illogical direction. See pictures below....

* Were you satisfied with the product?
~Overall, no.

* Would you order from this company again?
~Not for custom wigs, maybe for pre-made products...

* Would you buy this company's products second-hand?
~See above.

I'd like to add that I don't think the liaison, Venus, was at fault. She did her best to answer my questions, and she wasn't the one who made the wigs.

The major problem with the custom wigs were that while they look like the creator attempted to make them according to orders, the fumbled on the presentation. The blue used was not close to reference picture, and the second wig had a completely illogical part that could not be fixed because it was sewn that way. It's unable to style according to the reference picture.



The wig was supposed to be similar to Albel Nox.

Since the purchase is far out of claim range (even though it was supposed to only be 30-50 days), I can't and won't be seeking a refund. But I likely won't be buying again, cosplay or otherwise.

 

* What did you order?
Well, I ordered this wig but received this one and was told they were the exact same thing.

* When did you order?
5.21.10

* How was the communication?
Venus was really nice about everything and replied promptly, which was good.

* How easy was it to pay?
Paypal, so it was super easy.

* How long did it take to ship?
It shipped on 7.12.10 and arrived home on 7.22.10

* Was the quality appropriate for the price, in your opinion?
Good quality yes, but it wasn't the wig I wanted.

* Did the item look like the sales pictures?
For the item it was, yes. But because I was told what I ordered and what I got were the same thing, no, not at all.

* Were you satisfied with the product?
At first no, not at all. But once it was on my girl I was ok with it. Still not as happy as I should have been considering the wait time and the fact I didn't get what I wanted, but happy enough.

* If you weren't satisfied, how did the company solve your problem?
I informed Venus that I might have gotten the wrong wig and sent an image of what I got, and the link to that wig, and the wig that I wanted. She insisted that they were the same thing though and in no way different. Because they were 'the same thing' I couldn't exchange for what I wanted and the store has a no return policy so I couldn't return it. But that aside I found the shipping time to be a bit...much. The wig was listed as in stock on the website and only four weeks later I find out its out of stock because I emailed the seller and asked while it was still in processing, and on top of that I had to wait another four weeks and then some to get the item. That didn't make me to happy at all.

* Would you order from this company again?
Because they have the wig color I actually want for my girl then maybe, if I can find it some where else, then still, maybe.

* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
A custom sized wig
* When did you order?
15th July 2010
* How was the communication?
Communication from Venus was always prompt, polite and informative
* How easy was it to pay?
Easy peasy via paypal!
* How long did it take to ship?
Venus told me that it would take a month to make, but it didn't even take that long, and after it was made it was shipped to my address within a week!
* Was the quality appropriate for the price, in your opinion?
The quality of my girl's new wig is brilliant and the price will definately have me ordering again in the future.
* Did the item look like the sales pictures?
Even when made in a custom size, the wig looks just as it did in the picture.
* Were you satisfied with the product?
Entirely : ) The wig fits my girl like a glove and looks great.
* Would you order from this company again?
Definately.
* Would you buy this company's products second-hand?
If they had been well cared for and kept to the same standard as they were in when ordered, yes.