1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Severe ongoing issues and concerns with Dollshe Dollshe Ban

HOBBYKIT-IMPORT.COM <---NOT recommended!!! Lost $100+

May 29, 2008

    1. I placed an order for some art/face up supplies @ HOBBYKIT-IMPORT.COM in the beginning of July 2007. However, after i had paid for my order I got an e-mail from them saying that they weren't able to ship my order by air post and that they would find another way to ship my stuff. That was the last time I heard from them.
      I never recived my order and I tried to contact them several times via e-mail and phone, but with no luck at all.

      I had paid using my visa card (not via Paypal) and I ended up losing more than $100.

      HOBBYKIT-IMPORT.COM seem to be a rather large company with many customers, so I never expected something like this to happen.

      Anyone who may be planning ordering face up supplies from them- please be aware!
       
      #1 Lotte Rotten, May 29, 2008
    2. Aw, Lotte, sorry to hear about that!!
      You might try petitioning your credit card to reverse the charges to you. It happened to me once with a seller years ago in Germany. I was late for the application deadline, but I told the story of how since the seller was on another continent I felt it necessary to wait longer before making a claim. Well it worked for me anyway... It might be worth a try?
      Good luck!

      Raven
       
      #2 ravendolls, May 29, 2008
    3. Did you pay with credit card? I know you're not in the US, but have you checked with your card company to file a chargeback since you didn't receive your goods?

      Echoing what Raven said, I'd take a look to see if there's any recourse for you. If you have kept track of when you called, have all the emails you sent, it'll make a stronger case for you from your card company.

      I know in the US, if you paid with a debit card, some companies don't offer recourse since debit is essentially like paying with cash.
       
      #3 honeyedbiscuit, May 29, 2008
    4. Thanks guys *hugs*

      I contacted my bank about it MANY weeks after it had happened- but they informed me that it was too late to file for a charge back. I know now that just because you order from a company that seems reliable/well known, then it's NOT safe to wait and believe that the company can be trusted to sort out the problem.
      Just too bad I had to learn the hard way- but I hope this will maybe make other buyers think twice about ordering from this company..
       
      #4 Lotte Rotten, May 29, 2008