1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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Horus Doll(catas) Feedback

May 28, 2013

    1. This is HorusDoll Feedback thread~

      Link: http://www.horusdoll.com/


      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?

      THANKS SO MUCH!
       
      #1 catas, May 28, 2013
    2. What did You order? Three pair of shoes (all for 1/3 size - including one pre-order pair)
      When did You order? 28th of March
      How was the communication? Exellent! I was informed about every progress in my order via e-mail.
      How easy was it to pay? Very easy ^^
      How long did it take to ship? A bit over a month, but as I wrote before, I ordered one pre-order pair, so it was an expecting time. After shippment my order came to me in a two weeks. There were a small mistake, because my stuff came to other person in Sweden and she has my items, but the company covered the costs of the exanging packages between us, so I almost forgot about this small incidence, it was only two days more of a waiting.
      Was the quality appropriate for the price, in Your opinion? Definietly yes, the shoes are awasome!
      Did the item look like the sales pictures? Yes ^^
      Were You satisffied with the product? Absolutely yes!
      Would You order from this company again? Without any doubts - YES!
      Would You buy this company's products second-hand? Yes :)
       
      #2 AyuAna, May 28, 2013
    3. What did Tou order? 3 pairs of shoes (all for 1/3 all in pre-order)
      When did You order? 6th of March
      How was the communication? Very good! Fast answer for question
      How easy was it to pay? Very easy by Paypal
      How long did it take to ship? I waited 2,5 weeks!
      Was the quality appropriate for the price, in Your opinion? Very good quality and work!
      Did the item look like the sales pictures? Yes
      Were You satisffied with the product? Yes .. very much ^^
      Would You order from this company again? Yes
      Would You buy this company's products second-hand? Yes
       
      #3 Ashley Shell, May 28, 2013
    4. * What did you order? few pairs of shoes (msd and sd, also in pre-orders)
      * When did you order? last 2 months, and earlier
      * How was the communication? great! very friendly and helpful
      * How easy was it to pay? easy
      * How long did it take to ship? as I expected
      * Was the quality appropriate for the price, in your opinion? not very cheap, but wonderful shoes! I simply love them.
      * Did the item look like the sales pictures? yes
      * Were you satisfied with the product? very much
      * If you weren't satisfied, how did the company solve your problem? n/a
      * Would you order from this company again? definitely I will
      * Would you buy this company's products second-hand?       yes
       
      #4 mmilena, May 28, 2013
    5. * What did you order?​ ​3 pairs of shoes (pre-order)
      * When did you order? 2013.04.10
      * How was the communication? Friendly and fast.
      * How easy was it to pay? Very easy (PayPal)
      * How long did it take to ship? About a month. My order was shipped by mistake to Poland, but company did solve the problem very quickly and I got refund for extra shipping and shoes just few days later than planed, so I am very happy how it ended! Customer service is really great!!
      * Was the quality appropriate for the price, in your opinion? Definitely!
      * Did the item look like the sales pictures? Yes
      * Were you satisfied with the product? Yes
      * If you weren't satisfied, how did the company solve your problem? n/a
      * Would you order from this company again? Yes, gladly.
      * Would you buy this company's products second-hand? Yes, thought I prefer buying from the source^^

      Thank you very much for your service!
       
      #5 effa, May 29, 2013
    6. Catas helped me get a spare part for a broken doll. She was extremely helpful

      * What did you order?       a pair of Loongsoul jointed hands and a leg
      * When did you order?       end Feb 2013(normal Loongsoul waiting time)
      * How was the communication?       good and extremely helpful
      * How easy was it to pay?       very easy (Paypal)
      * How long did it take to ship?       as expected (I was in for the long-haul and the items were "on time")
      * Was the quality appropriate for the price, in your opinion?       Without Catas, my price, grail doll would have remained broken. The actual price was fair, the service invaluable!
      * Did the item look like the sales pictures?       absolutely accurate
      * Were you satisfied with the product?       Yes / couldn't be happier
      * If you weren't satisfied, how did the company solve your problem?       N/A
      * Would you order from this company again?       Absolutely
      * Would you buy this company's products second-hand?       don't know

      I couldn't be happier with the great service Catas offered.
      Thank you Catas.
       
      #6 PrincessR, Jun 20, 2013