Site: http://www.kondoll.com * What did you order? Two wigs, a jacket and a pair of shoes. * When did you order? December 22nd, 2009 * How was the communication? Great. They send an email with the order confirmation/payment details/shipping notice, or when they need to contact you for any reason. You can also leave messages by using your account at the site, and they usually reply within 24 hours. * How easy was it to pay? Easy enough, even if you have to log into your Paypal account to manually send them the payment (they don't redirect you from the site), and then write them to let them know you've paid. * How long did it take to ship? Almost a month. There was a reason for the long waiting time, though: a day after I placed my order, they announced all outfit orders would be delayed because they'd lost a shipment from the manufacturer due to bad weather. After three weeks, I wrote them and asked whether they had a shipping date estimate by then. They replied by giving me a date (next week after I wrote to them), and they actually shipped my order the day they said. After that, it took 10 days to arrive, quite fast if you take into consideration my order was sent via registered airmail (not EMS) and packages from China or Hong Kong usually take 3-4 weeks to reach me. * Was the quality appropriate for the price, in your opinion? Yes (read below). * Did the item look like the sales pictures? Yes, they did. * Were you satisfied with the product? Yes. The jacket is very detailed and well-made, but the wigs are just ok for the price, in my opinion. They're nice, but not of very high quality. * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Most definetely. I really like their outfits and clothes. * Would you buy this company's products second-hand? Yes, even if I'd rather buy my stuff first-hand. I'm actually and currently looking forward to buying some Kon'D clothes second-hand here at DoA.