1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Kon'D

Feb 9, 2009

    1. Kon'D http://kondoll.com/ :aheartbea
      * What did you order? Some Wigs and Shoes.
      * When did you order? January.
      * How was the communication? Fantastic.
      * How easy was it to pay? Yes, I used PayPal.
      * How long did it take to ship? About a week.
      * Was the quality appropriate for the price, in your opinion? Yes!
      * Did the item look like the sales pictures? Yes.
      * Were you satisfied with the product? A lot!
      * If you weren't satisfied, how did the company solve your problem? They were so kind, and did reply to all my PMs really fast.
      * Would you order from this company again? Yes, I will sure do.
      * Would you buy this company's products second-hand? Yes.
       
      #1 Stella di Carta, Feb 9, 2009
    2. I kept forgetting to do this!

      What did you order? Wigs and clothes.
      When did you order? 12/21/08 and 02/25/09
      How was the communication? Excellent. They replied very quickly to my emails and sent emails to confirm my order, payment, and shipping.
      How easy was it to pay? Easy, I used Paypal.
      How long did it take to ship? I went with the cheapest option, so two weeks by Air Mail.
      Was the quality appropriate for the price, in your opinion? Yes, especially for the synthetic wigs.
      Did the item look like the sales pictures? Not exactly, the wigs pictured are heavily styled and trimmed. Also, the color of the fur wigs is a bit different in person.
      Were you satisfied with the product? Yes, except for the fur wigs, they were not my taste; they were too long, and the color was not what I thought it would be.
      If you weren't satisfied, how did the company solve your problem? N/A
      Would you order from this company again? Yes.
      Would you buy this company's products second-hand? Probably.
       
      #2 nimbusdrake, Apr 22, 2009
    3. What did you order? One Wig
      When did you order? March 29th
      How was the communication? Really great.
      How easy was it to pay? Extremely. Via Paypal.
      How long did it take to ship? There was some kind of delay because of a holiday, so they didn't send it out until 4/12! Normaly, they said it takes about 5 days to send something out though. I paid for normal post, and it got here today (4/27). It actually got here in under the 15-20 days they said normal post would take.
      Was the quality appropriate for the price, in your opinion? Yes!
      Did the item look like the sales pictures? yes
      Were you satisfied with the product? very much so! It was worth the wait.
      If you weren't satisfied, how did the company solve your problem? When I asked about the shipping and why it was late, they got back to me really quickly and explained the whole thing.
      Would you order from this company again? Yes!
      Would you buy this company's products second-hand? Yes.
       
      #3 ceramic_samurai, Apr 27, 2009
    4. What did you order? A pair of tiny-sized shoes.
      When did you order? November 20, 2009.
      How was the communication? Good, I used e-mail and I had replies from Konlin usually within 48 hrs.
      How easy was it to pay? Easy, Paypal.
      How long did it take to ship? It was a little bit delayed 'due to bad weather' from the maker that made the shoes but I chose regular Airmail (cheapest option) and it arrived in about 10 business days.
      Was the quality appropriate for the price, in your opinion? Yes! I didn't know I would be getting socks with the shoes as well... :fangirl:
      Did the item look like the sales pictures? Yes, only the shoe zipper was white instead of being black in the photo... which I thought was much better. :)
      Were you satisfied with the product? Yes~
      If you weren't satisfied, how did the company solve your problem? They answered any questions I had about shipping, sizes, etc.
      Would you order from this company again? Yes... already have.
      Would you buy this company's products second-hand? Depends!
       
      #4 whitefrosty, Jan 9, 2010