1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Le Mouton en Sucre Feedback

Jan 12, 2021

    1. LE MOUTON EN SUCRE

      Please copy and paste this template, then give your responses.

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Were there any missing or broken items in your order?
      * If there were any problems with your order, how did the company handle them?
      * Would you order from this company again?

      PLEASE STICK TO THE FACTS!
       
      #1 Jayoen, Jan 12, 2021
    2. * What did you order?
      Cachou the Raven

      * When did you order?
      End of September

      * How was the communication?
      Excellent! I chatted with Florence through their Instagram, she was always quick to respond. She even sent me pictures of his paint to approve, and adjusted to my liking to make sure he was perfect before shipping him.

      * How easy was it to pay?
      Very easy, we set up a payment plan and then I simply paid the expected amount through PayPal each month.

      * How long did it take to ship?
      He was finished before I sent my final payment, and shipped about two days after I sent it.

      * Were there any missing or broken items in your order?
      Not at all, he was packed extremely well. Even though his box arrived with decent damage, he was well protected and perfectly fine.

      * If there were any problems with your order, how did the company handle them?
      Not that I can think of, not with them at least. I had some bank issues and was delayed a while in making my deposit payment. They were very patient and understanding through it all.

      * Would you order from this company again?
      Absolutely. They were a dream to work with, super nice and with good communication.
       
      #2 Jayoen, Jan 12, 2021
      • x 1
    3. Well goodness, I am glad to know that I am not alone here in ordering from this wonderful artist!

      * What did you order? Mojito and his pet fly, Tapazz'
      * When did you order? March 2020
      * How was the communication? Fantastic! Florence chatted with me throughout the process.
      * How easy was it to pay? Very. Just standard PayPal transactions.
      * How long did it take to ship? Three months from order date.
      * Were there any missing or broken items in your order? No! In fact, there was not only an unexpected carrying case, but an extra pair of her wonderful handmade eyes.
      * If there were any problems with your order, how did the company handle them? Honestly, the faceplate magnets all fell out pretty quickly, but no big deal - I just glued them back in, so no need to contact the artist.
      * Would you order from this company again? Absolutely! Not only is Mojito one of my cutest BJDs, but his eyes, which can be moved into any position with a touch of the finger from the outside (no need to open the head), and do not need any putty, are a design wonder.
       
      #3 celga, Jan 12, 2021
      • x 1