LUTS, How can I trust you again?

First of all, I want to say that I USED to like LUTS a LOT! Luts was my MOST favourite bjd company, and I really appreciate them for giving birth to my S (luts EL), who will stay with me for all my life.

Then, sorry about my poor English. I'll try my best to explain clearly.



Actually my friend and I have forgiven luts for so many times, but this time, I think I need to say something about the company's resin quality and customer service. I used to like luts, but I've got enough suffering!

Now I'm telling you all the facts, but will leave the judgement to yourselves.

Please see two photos first:






It is the calf part of luts MINIFEE ELF-SHUSHU (LIMITED EDITION).
When I get the girl, I took her out for a look and kept her inside the box for two months to make sure she's safe enough before giving her a faceup. Here's nobody in my dorm so I'm sure that she stayed untouched until I opened her box again.
But when I took her out of the box, I saw the broken part.
I didn't even touch the doll before I took the photos. I post on LUTS' site for help, here's their reply:




I bought so many dolls from luts, and used to support them a lot, but what I got in turn is a self-broken calf part, maybe also their suspicion that I might tell a lie and break the doll myself?
But I really don't know WHAT method I can use to hurt the girl THAT MUCH. Even if I had dropped her down the stairs, it would break other parts, not the ankles! The only way I know to make such crack in such area is to cut the doll with a knife, but I'm sure that I know exactly from the beginning to the end that it is a 300+USD doll, not a cake.

But anyway, I didn't check her ankles when she first arrived, it is my own fault. I really want to cure the girl as soon as possible, and from my previous experience, when things like this happens, there's NO USE arguing with luts. So I paid for the calf parts by myself(44 USD), even though in my opinion, 2 months is NOT a long time for a resin doll at all, especially when the doll costs hundres of dollars.

But, maybe 2 months is a such a long time for a POOR-QUALITY doll?
Here, I want to show a picture about the inside of the luts' calf part, with some comparision photos I took from my other babies
S -- Unidoll Jace Body
Amethyia -- Musedoll Erato
Iphernel -- Bambicrony BW Kumi



I don't want to add my personal comments, since I'm directly involved. But now I really want to ask : Did I buy a 400 USD doll from luts, or a bone that nibbled by a dog?
Actually, to me, the second one sounds much more reasonable.

How the uneven and thin part break? I have no idea. The only thing I know is that it IS broken without touching.
Although luts thought I was telling a lie, it is still the truth.

I posted the whole thing here is not to complain or argue about something. So please don't post "LUTS is totally fair to you" or " You should check the doll carefully from head to ankels" in this thread, since I know it was my fault that I didn't check the doll carefully enough.
But if the doll broke by herself when she's in the box, what could I do? From the picture provided, I think it is MORE than possible.

I won't post anything here if luts dolls are like Volks' or other companies', having even and smooth inside and can balance the pressure by itself. But the fact is, when facing their defective product, luts still asked customers to take all the responsibility.

I told the story just want to let you know how luts' quality are like nowadays.
The luts dolls can break even by themselves, and if it happens 7 days ( as indicated on LUTS' site) after they shipped (or you get?) the doll, it is your responsibility.


===========================================================================


The photos below are from my friends.
All of us used to love luts, since our most precious babies are all from this company.
But now, luts gave us no choice.




[Part 1]

These photos shows the chaps on an BW EL's skin.
Actually the doll's situation is EXACTLY the same as my S (not only my S, but a LOT of els) . I found those chaps only 2 months after S got home, and finally I sold S's body because the chaps spread from time to time and I couldn't suffer S's tough skin anymore.












My friend sent the doll back to luts, but luts said that IT HAS NOTHING WRONG, ALL THEIR DOLLS ARE LIKE THIS.
And when my friend got disappoined and asked luts to ship the boy back home, luts SANDED the whole doll and WRAPPED all of the chaps.
I just cannot understand -- if they thought it was the right quality, why they did the sanding?



[Part II]

Here is another EL, bought in July 2007, and broke only 21 days after he got home.





[Part III]

The broken skull part.
It was found as soon as the boy got home and sent back to luts and change for free. But luts spent almost more than one month to make a new one.







=====================



I don't know what luts use to produce dolls and why luts treat their customers like this.
The only thing I know is we were deeply worried at our babies and we were suffering luts' "perfect" customer service. And those were not pleasure experinces at all.


LUTS, I really love your dolls, but how can I trust you again?

 

Luts said they are not responsible for the broken parts 7 days after the doll has been shipped
It means that all of the later problems, no matter caused by what, are not their responsibility.

 

Yes, I will pay happily if the inside of the calf is not like a bone nibbled by a dog.
I think the key thing here is their good's quality : )
It means that if you buy a luts doll, you have to face bad-resin risk for all of your life, at least the doll's life.

 

Thank you, the new parts are here.

But sorry, I don't think the customers should pay for luts' mistakes.
Please look at the inside of the calf part. I felt unbelievable when I see the tough and uneven work. The unbalanced pressure will damage the thin resin area easily.
I'll pay without anyword when their dolls are of good quality.

 

Far away from the window
No sunlight
Not dry at all
Constant temperature ( about 25 degree centigrade )

 

The problem is that all of the dolls are well-cared and ONLY luts dolls have these chaps. : )
They are too tiny to be noticed sometimes.

 

I don't know. I didn't check the ankles when I first got her.
Anyway, if I have to check from the head to the very ankle when I first get a NEW doll from the original company, and need to keep doing the checking eveyday, I prefer not buying them at all.