1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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Napidoll feedback (2010)

Feb 10, 2010

    1. Feedback for Napidoll

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?



      ---------

      * What did you order?
      A Chesi head, 2 wigs, and a necklace.

      * When did you order?
      January the 12th

      * How was the communication?
      Good. There was a typo in the tracking number Napidoll provided, but I got the right tracking number within a day after I contacted Napidoll on their Q&A board.

      * How easy was it to pay?
      Easy with PayPal

      * How long did it take to ship?
      The order was shipped January the 29th.

      * Was the quality appropriate for the price, in your opinion?
      Yes.

      * Did the item look like the sales pictures?
      Yes, but I didn't expect the wigs to feel so greasy in real life.

      * Were you satisfied with the product?
      Yes. I didn't expect so much styling products in the wigs, but they look very beautiful.

      * Would you order from this company again?
      Yes.

      * Would you buy this company's products second-hand?
      Yes.
       
      #1 Muisje, Feb 10, 2010
    2. * What did you order?
      A vampire Ricardo head
      * When did you order?
      Feb 19th
      * How was the communication?
      had no communication except for ordering
      * How easy was it to pay?
      very easy through paypal
      * How long did it take to ship?
      1½ weeks
      * Was the quality appropriate for the price, in your opinion?
      Yes
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      ofcourse
      * If you weren't satisfied, how did the company solve your problem?
      not neccesary
      * Would you order from this company again?
      Yes
      * Would you buy this company's products second-hand?
      yes
       
      #2 niniatiale, Mar 13, 2010
    3. * What did you order?
      Vampire Ricardo head, blank, white skin
      * When did you order?
      February 25th
      * How was the communication?
      good, received order confirmation email promptly, and a shipping email once the package was on its way
      * How easy was it to pay?
      easy, via PayPal
      * How long did it take to ship?
      Shipped out on March 20, arrived on March 23.
      * Was the quality appropriate for the price, in your opinion?
      yes
      * Did the item look like the sales pictures?
      yes
      * Were you satisfied with the product?
      Very much! ^__^
      * Would you order from this company again?
      Yes, definitely!
      * Would you buy this company's products second-hand?
      yes
       
      #3 acanthiel, Mar 25, 2010
    4. * What did you order?
      Chesi head w/ face up.
      * When did you order?
      Feb 7th, 2010
      * How was the communication?
      Got a confirmation of payment and a confirmation of shipping.
      * How easy was it to pay?
      Super simple through paypal.
      * How long did it take to ship?
      Shipped on March 13th, so a little over a month. Not so long at all, in the grand scheme of things!
      * Was the quality appropriate for the price, in your opinion?
      Yes!
      * Did the item look like the sales pictures?
      Very much so.
      * Were you satisfied with the product?
      Absolutely. I am thrilled.
      * If you weren't satisfied, how did the company solve your problem?
      n/a
      * Would you order from this company again?
      Definitely. I'm happy with my purchase and with the speedy shipping times.
      * Would you buy this company's products second-hand?
      Depending on the condition from the original owner and the price, but in general, yes!
       
      #4 unavoidedcrisis, Mar 27, 2010
    5. * What did you order? Lucifer Angel Version NS
      * When did you order? January 28th
      * How was the communication? Good, they answered my questions promptly.
      * How easy was it to pay? Very.
      * How long did it take to ship? Shipped March 19th
      * Was the quality appropriate for the price, in your opinion? Yes, the doll head is very high quality -- lovely sculpting and resin.
      * Did the item look like the sales pictures? Mostly -- the paint was a bit different and the resin was much paler and more yellow than I expected, but that was fine because I intended to have the face-up modified a little anyway.
      * Were you satisfied with the product? Yes.
      * If you weren't satisfied, how did the company solve your problem? n/a
      * Would you order from this company again? Yes.
      * Would you buy this company's products second-hand? Yes.
       
      #5 cedarheart, Mar 31, 2010
    6. * What did you order? Lucifer head in WS, blank

      * When did you order? March 1st

      * How was the communication? N/A

      * How easy was it to pay? Easy enough through Paypal. They confirmed payment in a day or so.

      * How long did it take to ship? A bit over two weeks; I got a shipping notice on March 19th

      * Was the quality appropriate for the price, in your opinion? Yes. Was expecting something sort of like an artist-made head, but it was remarkably well finished and the headcap is pretty neatly-designed although the rim of it is slightly off (probably just a casting issue).

      * Did the item look like the sales pictures? Definitely.

      * Were you satisfied with the product? Yup!

      * If you weren't satisfied, how did the company solve your problem? N/A

      * Would you order from this company again? Yup.

      * Would you buy this company's products second-hand? Depends on the individual item being sold.
       
      #6 twiggy, Apr 7, 2010
    7. * What did you order? Ricardo head WS yes blood faceup with black eyebrows
      * When did you order? 28th Feb 2010
      * How was the communication? Fairly well. My boards were replied to within 3 days on average
      * How easy was it to pay? Heck yes
      * How long did it take to ship? Like 3 days to ship xD
      * Was the quality appropriate for the price, in your opinion? The face was well worth the amount. The $70 faceup was either way a bit much but I love it so yes in a 'that's the price of beauty' kind of way.
      * Did the item look like the sales pictures? YES! although brushmarks are visible on his cheek blood but only if you're looking for it.
      * Were you satisfied with the product? Yes
      * If you weren't satisfied, how did the company solve your problem? They didn't. I asked to cancel after 2 months and was told it wasn't going to happen. I accepted that, they do state it. but was worth a shot.
      * Would you order from this company again? ....No. shipping time was just way too long. I would have to adore a head beyond comparison to consider it again. Of course if wait times don't worry you go ahead!
      * Would you buy this company's products second-hand? In a heartbeat
       
      #7 diamondust, May 31, 2010
    8. * What did you order? Lucifer Devil version NS with Faceup; Caname Red Wine Wig
      * When did you order? 4-02-2010
      * How was the communication? They sent an e-mail when I ordered and when the items shipped
      * How easy was it to pay? Paypal, so very easy
      * How long did it take to ship? Shipped on 6-07-2010
      * Was the quality appropriate for the price, in your opinion? Yes, the quality of the head is very good and the faceup is beautiful.
      * Did the item look like the sales pictures? Yes
      * Were you satisfied with the product? Yes
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Yes, although the wait was a little long (but not bad; kind of expected)
      * Would you buy this company's products second-hand? Yes
       
      #8 osaka_clone, Jun 11, 2010
    9. * What did you order?
      Epona Vampire Girl Head
      * When did you order?
      10/27/10
      * How was the communication?
      Good, they have order status on their website that they keep updated
      * How easy was it to pay?
      Very easy
      * How long did it take to ship?
      Approx 1 month
      * Was the quality appropriate for the price, in your opinion?
      ABSOLUTELY!
      * Did the item look like the sales pictures?
      Yes!
      * Were you satisfied with the product?
      Definitely! I love her!
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      YES! I'm constantly looking at their site to buy more :D
      * Would you buy this company's products second-hand?
      Definitely!
       
      #9 slytherin13, Dec 23, 2010
    10. * What did you order? Rogebell head in normal skin.
      * When did you order? April 7, 2013
      * How was the communication? Ok.
      * How easy was it to pay? Very easy.
      * How long did it take to ship? Two months.
      * Was the quality appropriate for the price, in your opinion? Very much so.
      * Did the item look like the sales pictures? Yes, almost exactly. :)
      * Were you satisfied with the product? Yes!
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Yes.
      * Would you buy this company's products second-hand? Yes.
       
      #10 Koma, Jun 5, 2013
    11. NEGATIVE

      I have not received my order yet, my feedback is based solely on customer service and not on the quality or lack-there-of of the products themselves.

      I placed an order for a wig during their pre-order event in July. The wig was intended for a doll I didn't have yet.
      Some days before the event deadline in August, I decided to place another order for the same wig in a larger size. I wasn't sure which would suit my imaginary doll better.

      I paid for shipping twice, I didn't mind, I did however select a different address to have the second wig shipped to.
      (this might seem strange but I travel constantly between United States in Canada, I go to school in Canada, but I also have an apartment in the United States)

      A little over week ago they emailed me asking if I wanted to combine the two orders and have them shipped to one address instead.
      I asked if I would be refunded the extra shipping I paid for the second wig and I was promised that I would.

      I received an email when my package had gone out, they even sent a picture which was nice. But I did not received a partial refund.
      I emailed but did not receive a reply, I posted on their Q&A and they responded quickly.
      However they are now claiming there was no extra funds after shipping the two wigs.

      I understand that shipping two wigs instead of one adds more weight and it would be more expensive, but not as if you were shipping two separate packages.
      Regardless, even if the shipping some how, magically did come out so the same amount, don't tell me you're going to refund me only to change your mind later.

      I will not be buying from them again nor I would recommend them to anyone.

      * What did you order? Two wigs
      * When did you order? July and August
      * How was the communication? Hit or miss
      * How easy was it to pay? Easy
      * How long did it take to ship? Over 45 days
      * If you weren't satisfied, how did the company solve your problem? They didn't.
      * Would you order from this company again? No
      * Would you buy this company's products second-hand? No
       
      #11 Arekushia, Oct 23, 2013